IT Support

• Managing and executing IT Audits in a collaborative team setting in support of Internal Controls over Financial Reporting
• Performing and/or managing Information Technology (IT) Audits and Security Assessments in various industries
• Managing multiple client projects, and teams with responsibilities over the full project lifecycle
• Training and guiding team members on IT Audit concepts
• Attending and presenting at professional conference events
• Contributing to internal firm initiatives
• Engaging in practice development activities with prospective clients

IT Audit Manager

• Engage with clients as a Salesforce Customer 360 architecture expert
• Leverage your understanding to craft architectures that meet customer’s unique needs
• Act as a trusted advisor across the customer lifecycle
• Travel to customer engagements is around 30%
• Guide clients through transformational journeys
• Ensure alignment between intended architecture and implemented solutions

Enterprise Architect – Retail and Consumer Goods

• Architect, design, and implement enterprise virtualization solutions utilizing VMware vSphere, VMware Horizon, Nutanix, Dell PowerFlex, and related technologies.
• Develop and execute platform upgrade, migration, and lifecycle management strategies across customer environments.
• Provide advanced technical leadership during both pre-sales engagements and post-sales service delivery.
• Partner with cross-functional engineering teams to align virtualization strategies with customer business objectives.
• Create and maintain architecture documentation, operational procedures, technical standards, and deployment guides.
• Mentor engineers and provide technical leadership across the Managed Services organization.
• Perform capacity planning, performance optimization, health assessments, and disaster recovery validation.
• Support hybrid and multi-cloud environments integrating Azure, AWS, and Google Cloud Platform with on-premises infrastructure.
• Lead customer workshops, technical assessments, roadmap planning sessions, and executive-level discussions.
• Participate in complex incident resolution, root cause analysis, and technical escalations.
• Contribute to service improvement initiatives, operational standards, automation efforts, and engineering best practices.

Managed Services Architect

• Design, install, configure, and maintain datacenter infrastructure for industrial and enterprise applications.
• Monitor and maintain data center environments and operations, including server hardware, software, and associated infrastructure.
• Ensure the quality of data backups and perform regular tests to ensure data consistency.
• Responsible for server patching and OS updates. Manage IT and OT datacenter incidents.
• Work with vendors and external support teams to resolve technical issues.
• Process regular vulnerability scans and prepare a mitigation plan for server and network infrastructure.
• Perform risk assessments for software and OT server infrastructure.
• Collaborate with other engineers, technicians, and stakeholders to ensure datacenter availability, reliability, and compliance.
• Support the integration of OT systems and devices with IT server infrastructure and applications.
• Provide technical guidance and training to end-users and junior staff on cybersecurity and related topics.
• Support IT/OT audits and participate in internal and external audits.
• Manage MDM compliance and related device configurations.
• Respond to security breaches and support post-event analyses.
• Adhere to company policies and procedures regarding change management and compliance regulations.

IT Administrator

• Execute major components of audits, including critical technology functions and cyber security
• Perform risk assessments and document client processes
• Prepare clear documentation to support work performed
• Communicate audit results to management via reports and presentations

Senior Audit Manager – Cyber, Risk & Analysis

• Conducts Application Audit engagements to critically assess management and internal control processes
• Approving the nature, extent and timing of the audit, its execution and the formulation of insightful audit reports
• Reports on audits to provide clear, concise and memorable insights on issues and potential issues
• Assists management in fulfilling mandates
• Provides independent assurance on the quality and effectiveness of internal control, risk management, and governance systems and processes
• Provides strategic input into business decisions as a trusted advisor
• Meets regularly with business/group stakeholders to identify changing strategies, tactics, and initiatives
• Manages relationships with auditees supporting the audits
• Collaborates across BMO to develop communications strategies and ensure consistency of messaging
• Hires, onboard and trains new team members as appropriate

Audit Manager, IT Applications

• Facilitate domain-specific program syncs, standups, and team coordination
• Support the domain's quarterly planning and capacity management
• Track domain initiatives, features, and epic health
• Manage dependencies within and across domains
• Ensure Jira hygiene and adherence to product operating model for the domain
• Guide domain teams on change management and prioritization processes
• Maintain accurate data in Jira Plan View for domain work
• Support teams in following established standards and best practices
• Provide visibility into what the domain team is working on and why
• Report on domain program status to leadership
• Track and communicate risks, blockers, and dependencies
• Bridge communication between domain teams and leadership

IT Project Manager

• Identify, investigate, and resolve problems with computer software and hardware
• Field support calls, chat, email, and/or other communication from team members
• Oversee device management and assignment
• Collaborate with other team members to research and resolve problems

IT Manager

• At the Department of Juvenile Justice the Treatment Unit Administrator position leads a team of clinicians delivering mental health services to youth committed to the Department of Juvenile Justice for their assigned facility.
• This position plans, organizes, executes, and provides quality assurance for treatment services.
• The Treatment Unit Administrator supervises mental health staff, interns, and contractual employees, and collaborates with staff to direct treatment for the youth in custody.
• Serves as full-line supervisor.
• Consults with administrative team and Clinical Services Supervision on treatment needs.
• Serves as Crisis Team Leader to respond to and assume, as necessary, certain facility administrative responsibilities during crisis situations.
• Oversees interns and field placements from training programs and supervises delivery of therapeutic services to assigned youth.
• Receives clinical oversight from the Chief of Mental Health Services.
• Serves on institutional and divisional planning and program committees.
• Serves as Duty Administrative Officer.
• Performs other duties and required or assigned which are reasonably within the scope of the duties enumerated above.

Treatment Unit Administrator – Peace

• Responsible for answering inbound and outbound contacts
• Document the contact details within the ticketing system(s)
• Provide customers with timely and accurate responses
• Assist customers in troubleshooting and resolving problems
• Interface well with customers at various levels of seniority
• Serve as the initial point of contact for troubleshooting hardware/software issues
• Address support requests received over the phone, chat, or email and/or web-based systems
• Properly diagnose issues and route unresolved issues to the next level of support
• Perform account password administration and process new user account requests
• Monitor customer problems to ensure prompt service/resolution is provided
• Remain on queue and available to assist end users during specified shift

Help Desk Analyst, Tier 1

• Define and govern enterprise application architecture standards and patterns
• Architect and guide solutions using C#/.NET, Angular, and Azure‑native services
• Design real‑time, event‑driven, and API‑based integrations, including Azure Service Bus
• Provide hands‑on architectural leadership across delivery teams
• Establish CI/CD and DevOps practices using Azure DevOps
• Partner with Product, Engineering, and Security to align architecture with business goals
• Support SAFe 6.0 execution by providing architectural runway and technical guidance
• Review solution designs for scalability, security, and long‑term maintainability
• Mentor engineers and architects on modern application and integration architecture
• Collaborate on SaaS integrations, including Salesforce, Informatica CAI (bonus)

Enterprise Application Architect

• Leading end-to-end project management for infrastructure, cloud, and database initiatives
• Facilitating Agile Scrum ceremonies
• Applying traditional project management techniques such as project charter development
• Managing and maintaining JIRA project boards, backlogs, epics, stories, and sprint configurations
• Collaborating with infrastructure, cloud, and database teams
• Identifying, tracking, and mitigating project risks, issues, and dependencies
• Coordinating resource planning and task assignments across technical teams
• Producing and distributing regular project status reports, dashboards, and executive summaries

IT Operations Project Manager

• Develop and implement a thorough sales strategy for managed services
• Identify and penetrate target markets to drive growth and innovation
• Shape messaging to resonate with potential clients and stakeholders
• Monitor sales performance and adjust strategies as necessary
• Facilitate smooth transitions from sales to operational execution
• Promote a culture of teamwork and excellence within the sales organization

Sales Director, IT Infrastructure Managed Services

• Lead and direct complex, cross-functional technology projects ensuring familiarity with scope, objectives and technical dependencies.
• Partner closely with the Technology team as the primary project driver while maintaining alignment with Business Transformation standards and governance practices
• Establish and document clear roles and responsibilities for project team members across technology and business functions.
• Develop and update project plans including tasks, milestones, responsibilities, dependencies, timeline, and status.
• Communicate project plans to affected parties to ensure a common understanding, set proper expectations, and align technical and non-technical stakeholders.
• Manage projects in Smartsheet, the Enterprise Project Management Software, ensuring consistent use of shared tools and templates across enterprise projects
• Facilitate project meetings and create & publish all project and meeting materials, including technology summaries accessible to non-technical audiences.
• Identify, capture and escalate any project issues, risks, actions, and blockers, including those with technical complexity or cross-functional impact.
• Monitor project work and execute change control where necessary.
• Manage project budget, including vendor and licensing costs, where applicable.
• Develop and execute change management plans to support technology adoption across impacted teams and business units
• Coordinate the integration of new technologies, platforms, systems into the Great Gray environment
• Identify risk-related issues needing escalation to executive management.
• Interact with employees at all levels of the organization as well as external technology vendors and partners involved in projects.
• Manage changes to project scope and schedule.
• Complete other related duties as assigned.

Senior IT Project Manager

• Covering the IT support queue, working from a service desk to assist our internal user base with any IT issues. Onsite & remote users
• Managing the various M365 admin centres Sharepoint/Intune/OneDrive/Exchange
• Supporting/Maintaining the various collaboration tools in meeting rooms, Logitech Tap, polystudios
• Responsible for the monitoring/maintenance/security of all endpoints
• Test and apply new software/maintenance patches
• Experience supporting a large enterprise in a fast paced environment
• Install, configure, test and maintain operating systems, application software and system management tools
• Extensive knowledge of Windows OS’s & MAC Os’s
• Good understanding of Windows & Linux operating systems – experience with supporting and troubleshooting stability and performance issues
• Administer and support global active directory domain including but not limited to DHCP, DNS, Group Policy, Sites & Services
• Responsible for the management, monitoring, maintenance and provisioning of infrastructure services
• Respond to internal/external customer support requests
• Ownership of issues, collaboration with other teams
• Support the success and development of others in the team
• IT security best practice
• Providing technical support remotely to our global offices
• Using a help desk system for incident management and escalation
• Troubleshoot system and application issues and provide feedback
• Proactively document all works into knowledge base
• To spot and report where improvements can be made
• Assisting with projects of all sizes including technology infrastructure and software projects
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure

IT Engineer

• Lead end-to-end SOX programs, including planning, execution, and delivery across ITGCs, ITACs, and key business process controls
• Drive risk assessments, control scoping, testing, deficiency evaluation, and remediation
• Define program roadmaps, milestones, and success metrics, ensuring alignment with compliance and audit requirements
• Coordinate with Internal Audit and external auditors to support audit readiness and reliance
• Drive implementation of controls across modern technology environments
• Lead complex, cross-functional programs spanning multiple systems, teams, and business domains
• Embed controls across the software development lifecycle (SDLC)

Senior SOX Manager – IT

• provide hands-on technical support for office, shop, and field employees
• troubleshooting hardware, software, and connectivity issues
• supporting users in person, remotely, and by phone
• managing IT tickets
• onboarding and offboarding employees
• configuring devices
• maintaining equipment inventory
• documenting IT procedures

IT Support Specialist

• Lead, develop, and manage a team of Enterprise Architects
• Define and drive the Enterprise Architecture vision
• Serve as a strategic technology advisor to Product Management and Engineering leadership
• Oversee creation of solution blueprints, reference architectures, architecture decision records (ADRs), roadmaps, and target-state designs
• Establish and run effective architecture governance mechanisms

Senior Director, Enterprise Architecture – AdTech

• Develop testing approach and ensure the scope of the audit validation activities is comprehensive and adequate.
• Lead walkthroughs, planning meetings.
• Provide training, coaching, and auditing expertise to the audit team.
• Work on several audit validations at a time and ensure work is delivered timely/within budget.
• Lead discussions with stakeholders on testing findings.
• Challenge issues, propose root cause, draft issues and reports (including executive summary).

Audit Manager – Risk and Control Enhancement

• Lead audit validation work focused on operational risk and control transformation
• Partner with audit teams to plan, challenge, and deliver high-quality audit coverage
• Interpret regulatory expectations, risk themes, and industry practices to guide control assessment
• Analyze risk and control information to identify issues, insights, and practical improvements
• Prepare clear reporting for senior leaders on audit observations and control effectiveness
• Advise on testing approaches, issue development, and audit reporting quality
• Coordinate with business and risk stakeholders to understand change activity and emerging risks
• Support team capability through knowledge sharing, coaching, and participation in relevant forums

IT Support jobs in Illinois

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