IT Support

• Capture all issues accurately into ticket system and escalate as needed
• Field phone calls via help desk support
• Handle minor software issues through troubleshooting
• Support Avalon office moves with setup of new services and equipment

Helpdesk Intake Coordinator – IT

• Manage and execute audit engagements across Capital Markets activities
• Lead audit teams and review workpapers
• Analyze findings and develop actionable recommendations
• Foster a collaborative and innovative environment
• Proactively manage projects and resources

Audit Manager, US Capital Markets

• Lead, coach, and develop Credit Support Associates, providing day-to-day direction on priorities, workflow, and deadlines
• Review outputs to ensure accuracy, completeness, and alignment with policy
• Act as escalation point for complex issues and support team decision-making
• Oversee underwriting support, monitoring, and portfolio management activities for traded products transactions
• Guide preparation of monitoring materials, including covenant tracking and deliverable management
• Ensure financial statements, NAVs, and other requirements are sourced and tracked in accordance with credit documentation
• Oversee onboarding activities and review client and transaction documentation
• Extract and track key terms, covenants, and reporting requirements
• Partner with Operations to ensure accurate trade booking and lifecycle management
• Manage pre- and post-closing activities
• Identify and resolve data quality issues across credit and risk systems
• Oversee monitoring ticklers and portfolio tracking requirements
• Drive process improvements and enhance workflow efficiency, including leveraging tools such as Microsoft 365 Copilot
• Ensure adherence to credit policies, procedures, and risk standards

Credit Manager I – Global Markets Credit

• Provide customer support for SDDC web portals, SharePoint sites, collaboration tools, and related web-based applications
• Receive, log, track, update, route, and close web support tickets in the Government-provided ticketing system
• Assist users with site access, permissions, navigation, content issues, forms, workflows, and collaboration features
• Provide initial troubleshooting for web portal, SharePoint, and browser-related issues
• Coordinate escalations with senior web developers, system administrators, database administrators, cybersecurity staff, and Government leads
• Maintain knowledge base entries, SOPs, and troubleshooting guides for recurring web support issues
• Support user training, communications, and adoption of SDDC web/collaboration tools
• Assist with testing, deployment, and validation of web changes or fixes
• Support documentation needed for cybersecurity, access control, and operational continuity
• Provide courteous, mission-focused support to SDDC users

Help Desk, Intermediate Support

• Define and drive the organization's architectural vision and roadmap for enterprise use-cases in Agentic AI, GenAI, Machine Learning, Data strategies for AI needs
• Serve as the technical liaison between business units and IT departments
• Establish and enforce architectural best practices and standards
• Define the enterprise AI reference architecture including GenAI/Agentic AI patterns, agent frameworks, ML pipelines, data foundations and AI services
• Shape AI adoption roadmap balancing innovation with architectural integrity and operational readiness
• Align AI initiatives with business capabilities, value streams and enterprise architecture standards
• Lead efforts to modernize and streamline legacy architecture
• Provide executive-level presentations on architecture initiatives
• Lead independent research on upcoming AI technologies, their usage patterns and industry impacts

Senior Staff Enterprise Architect – Agentic AI

• Ensure customer success in designing, building, and migrating applications, software and services to the Cloud.
• Collaborate with Humana enterprise teams and/or vendors/partners to define, mature and operationalize cloud patterns, reference architectures, and frameworks for successful cloud adoption.
• Lead architectural discussions, design exercises, and proof of concepts to create world class Cloud Native solutions while ensuring these solutions are practical, implementable and easily consumable by our application teams.
• Author or otherwise contribute to customer facing publications such as playbooks, run books, templates, standards guidance, etc. ensuring these artifacts enable our customers to easily consume Cloud capabilities at scale.
• Provide guidance and thought leadership to enterprise teams with modern/future state cloud architecture and drive discussions with teams about best practices, trade-offs, implications for technical design & decisions.
• Exercise independent judgment and decision making on complex issues regarding job duties and related tasks and works under minimal supervision.

Senior Enterprise Architect

• Partners with assigned Line of Business, other RCA professionals, and RCA Managers to create, implement, maintain, review or oversee an effective risk management framework
• Participates in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations
• Identifies gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems or human errors
• Identifies, responds and/or escalates risks as appropriate
• Serves as a functional liaison between the Line of Business and the Lines of Defense
• Supports the assessment of the effectiveness of the frameworks in alignment with industry standards, such as NIST, and broader AI governance principles
• Identifies gaps, risks, and areas for improvement in AI governance, risk management, and compliance
• Provides actionable best practices for strengthening the AI governance framework and ensuring alignment with emerging standards, regulatory requirements, and best practices

Senior Audit Project Manager – Technology Audit Manager

• Acquire and/or coordinate the acquisition of all permits needed to enable construction activities.
• Maintain compliance with all applicable Federal, State and Local rules and regulations and company-established standards.
• Maintain communication with the authorities having jurisdiction of the Rights-of-Way in order to manage each permit acquisition process.
• Submit Permit Applications State DOT and Railroad crossings.
• Coordinate with field personnel to ensure manner of crossing and installation is compliant by State, Federal, and Local Standards.
• Coordinate with CAD Tech to prioritize permits needing drawn up and ensuring received drawing meets entity standards.
• Keep track of all upcoming, submitted and completed permit applications, communicating to all relevant teams when crossings are approved.
• Process completed permits as required by entity.
• Process utility verification requests.
• Administrative Contact for Utility Relocations.
• Process Easement Encroachments & Vacations.

OSP Permit Specialist I

• Interviews uninsured/under-insured patients to determine eligibility for a state Medicaid benefit or Financial Assistance program.
• Assists with application processes to facilitate accurate and appropriate submissions.
• Follows-up on submitted applications to insure timely billing or adjustment processing.
• Reviewing all referred uninsured/under-insured patients for program eligibility opportunities, initializing and coordinating the application process to facilitate accurate and appropriate submissions.
• Effectively communicating with the patient to obtain documents that must accompany the application.
• Following submitted applications to determination point, updating applicable insurance information and ensuring timely billing or adjustment posting.
• Documenting all relevant actions and communication steps in assigned patient accounting systems.
• Maintaining working knowledge of all state and federal program requirements; shares information with colleagues and supervisors.
• Developing and maintaining proactive working relationship with county/state/federal Medicaid caseworker partners, working collaboratively with other revenue cycle departments and associates.
• Other job duties as assigned.

Public Benefit Specialist

• Support the development and maintenance of project timelines and schedules
• Track project tasks and follow up on deliverables to ensure timely completion
• Monitor project progress and identify potential risks or issues, escalating when appropriate
• Maintain project documentation, including meeting notes, action logs, risk registers, and status updates
• Capture key decisions and communicate updates to stakeholders
• Assist in the preparation and distribution of regular project status reports
• Follow up on action items from meetings to ensure closure
• Collaborate with cross-functional teams to support successful project execution
• Help ensure vendors comply with required processes, documentation, and training
• Ensure compliance with corporate and divisional policies and procedures
• Contribute to team discussions, problem-solving, and continuous improvement efforts.

IT Specialist

• Define and evolve the target-state FinTech architecture aligned to Priceline’s long-term business and technology objectives, with a pragmatic, phased roadmap and measurable interim milestones
• Design complex, distributed systems that are reliable, scalable, secure, and cost-effective—grounded in explicit trade-offs and consistent with Priceline’s infrastructure and operations standards
• Partner with Finance, Accounting, Risk, and Engineering leaders to increase transparency, control, and agility in financial decision-making
• Deliver AI/ML-driven improvements in anomaly detection, forecasting, fraud-risk scoring, and reconciliation automation, in partnership with Finance, Accounting, Risk, and Engineering leaders
• Partner with business unit leaders and Enterprise Architects to drive well-founded technology choices and establish scalable, reusable patterns and platform-aligned designs across teams
• Evaluate emerging technologies, architectural patterns, and vendors—leading build/buy/partner analyses, proofs of concept, and TCO/ROI assessments to de-risk decisions
• Lead architecture governance by codifying standards and guardrails, managing technical debt, ensuring compliance, and reducing architectural risk
• Coach senior and staff engineers, uplevel engineering practices, and cultivate a culture of clarity, simplicity, and continuous improvement

Principal Enterprise Architect, FinTech

• Serve as the primary technical driver for delivering high quality Digital Experience and Digital Marketing solutions for Adobe's Global Enterprise customers
• Review and develop architectural plans
• Lead diverse delivery team
• Align with client goals

Enterprise Architect

• Performs day-to-day problem analysis and troubleshooting
• Acts as 3rd tier support for IT team members
• Manages and monitors IT systems for availability and security
• Creates and maintains system documentation and knowledge base articles
• Participates in on-call support rotation
• Works independently on tasks and projects

Regional IT Engineer

• Support credit risk management of the Travel Cobrand portfolios
• Responsible for Credit Risk reporting and analysis
• Identify and manage consumer credit risk across all components of the cardholder life-cycle through data gathering and analytics
• Prepare and present client facing and leadership team presentations
• Drive enhanced strategies, using champion/challenger leanings to manage credit and fraud risk
• Provide analytics and input for deal and promotional pricing activities
• Coordinate multisite/country resources to ensure delivery and accuracy of monthly MIS and reporting needs
• Maintain effective and credible challenge of critical decisions and business processes

AVP, Portfolio Credit Manager

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

Claims Compliance Audit Specialist

• Lead development and execution of enterprise architecture strategy aligned to business and digital transformation objectives.
• Establish target-state architecture models across infrastructure, networking, security, quality, and observability domains.
• Serve as a trusted advisor to senior executives, principals, and engineering teams.
• Drive enterprise-wide architecture governance, standards, reference architectures, and technology lifecycle management best practices.
• Facilitate architecture review boards (ARB), technology governance councils, and strategic planning forums.

Lead Enterprise Architect

• Manages Information Technology Infrastructure and/or Physical Infrastructure related projects.
• Be well-versed in life cycle and project management methodologies.
• Tracks and reports capital project scope, schedule, cost parameters.
• Identifies, tracks, mitigates, and reports risks and issues.
• Facilitate problem-solving discussions with large, diverse stakeholder groups.
• Communicates project status using project management tools

IT Infrastructure Project Manager

• Responsible for overseeing all call center IT support for all Group O call center locations as well as at-home agents
• Manage onboarding of all system related tasks for new programs and clients
• Manage onboarding of all new technology
• Manage day-to-day activities of CC IT Techs
• Assess and recommend the need for all call center computer equipment
• Research and recommend new call center technologies
• Coordinate 3rd party access permissions to accounts
• Coordinate with corporate IT for resolutions for any issues
• Coordinate and manage system vendor relationships
• Troubleshoot any problems with PC’s and phones that may arise
• Trouble shoot WFM system
• Trouble shoot ACD systems
• Develop and maintain all program services for the call center
• Develop and maintain the correct IVR’s for all services
• Develop and maintain system automation integration
• Update Citrix/Client Servers for CC agent access
• Relate problems via trouble tickets with vendor services and ensure that the problems are resolved in a timely manner
• Attend conferences

Senior IT Manager, Call Center

• Manages the Firm’s collection processes/account maintenance at a regional level.
• Provide excellent and thoughtful client service to hundreds of Firm clients.
• Works closely with the Firm’s billing attorneys and professional staff to bring resolution to the Firm’s most sensitive and complicated collection issues.
• Is in direct contact with the Firm’s clients, including their highest level of management.
• Act as a resource to other Credit Managers.
• Other duties as may be assigned to fully meet the requirements of the position.

Credit Manager, Collections Specialist

• Serve as a trusted advisor to Workday customers and prospects
• Lead technology solutioning for high-stakes opportunities
• Act as a strategic advisor to C-Suite stakeholders
• Develop solution maps that define data flow and architectural "actuals"
• Collaborate with core/specialized AEs and Value Management to ensure a unified customer experience
• Educate customers on the state of AI and its applications

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