IT Support Specialist

Sentinel Technologies

IT Support Specialist providing hands-on technical support for office, shop, and field employees at Sentinel Technologies. Troubleshooting hardware, software, and connectivity issues while managing IT tickets and device configurations.

Posted 7/7/2026contractBradley • Illinois • 🇺🇸 United StatesJunior💰 $23 - $27 per hourWebsite

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

provide hands-on technical support for office, shop, and field employees
troubleshooting hardware, software, and connectivity issues
supporting users in person, remotely, and by phone
managing IT tickets
onboarding and offboarding employees
configuring devices
maintaining equipment inventory
documenting IT procedures

Requirements

What you’ll need

1–3 years of IT support, technical support, or help desk experience in a business environment
Practical experience troubleshooting Windows desktops, laptops, and supporting end users with hardware
knowledge of network fundamentals, including TCP/IP, Wi-Fi, printers, and common connectivity troubleshooting
Strong troubleshooting skills across hardware, operating systems, Microsoft 365 applications, and business software
Ability to diagnose and resolve common technical issues independently, seeking guidance from senior IT staff when appropriate
Experience configuring, deploying, and supporting desktops, laptops, mobile devices, printers, and related peripherals
Strong communication, customer service, and training skills with the ability to support users of varying technical backgrounds in office, shop, and field environments
Excellent organizational and time-management skills, with the ability to prioritize multiple tasks, manage support tickets, and maintain accurate documentation; valid driver's license and ability to travel between company locations as needed
Ability to lift up to 50 pounds independently, climb, balance, stoop, kneel, crawl, stand, walk and sit
Ability to commute between company locations locally for support and repairs
A valid driver’s license and proof of vehicle insurance will be required
Legally authorized to work in the US without sponsorship

Benefits

Comp & perks

weekly competitive pay
medical
dental
vision
401K
more

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Technical SupportTroubleshooting HardwareTroubleshooting SoftwareConfiguring DevicesManaging IT TicketsDocumenting IT ProceduresDeploying DesktopsSupporting Mobile DevicesConnectivity TroubleshootingMaintaining Equipment Inventory

Soft Skills

Strong Communication SkillsCustomer Service SkillsOrganizational SkillsTime-Management SkillsTraining Skills

Certifications

Valid Driver's LicenseProof of Vehicle Insurance