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IT Support Specialist
Sentinel TechnologiesIT Support Specialist providing hands-on technical support for office, shop, and field employees at Sentinel Technologies. Troubleshooting hardware, software, and connectivity issues while managing IT tickets and device configurations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates hands-on technical support capabilities for hardware, software, and connectivity issues, with a strong focus on troubleshooting and user support across various environments. Proficient in managing IT tickets, onboarding, and offboarding employees while maintaining accurate documentation and equipment inventory.
Highest-signal resume keywords
IT Support ExperienceTroubleshooting Windows DesktopsNetwork Fundamentals (TCP/IP, Wi-Fi)Microsoft 365 Applications SupportCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshooting HardwareTroubleshooting SoftwareConfiguring DevicesManaging IT TicketsDocumenting IT ProceduresDeploying DesktopsSupporting Mobile DevicesConnectivity TroubleshootingMaintaining Equipment Inventory
Soft Skills
Strong Communication SkillsCustomer Service SkillsOrganizational SkillsTime-Management SkillsTraining Skills
Certifications & Qualifications
Valid Driver's LicenseProof of Vehicle Insurance
Industry Keywords
Help Desk ExperienceBusiness EnvironmentEnd User SupportOffice SupportField Support
Tech Stack
Tools & technologiesTCP/IP
About the role
Key responsibilities & impact- provide hands-on technical support for office, shop, and field employees
- troubleshooting hardware, software, and connectivity issues
- supporting users in person, remotely, and by phone
- managing IT tickets
- onboarding and offboarding employees
- configuring devices
- maintaining equipment inventory
- documenting IT procedures
Requirements
What you’ll need- 1–3 years of IT support, technical support, or help desk experience in a business environment
- Practical experience troubleshooting Windows desktops, laptops, and supporting end users with hardware
- knowledge of network fundamentals, including TCP/IP, Wi-Fi, printers, and common connectivity troubleshooting
- Strong troubleshooting skills across hardware, operating systems, Microsoft 365 applications, and business software
- Ability to diagnose and resolve common technical issues independently, seeking guidance from senior IT staff when appropriate
- Experience configuring, deploying, and supporting desktops, laptops, mobile devices, printers, and related peripherals
- Strong communication, customer service, and training skills with the ability to support users of varying technical backgrounds in office, shop, and field environments
- Excellent organizational and time-management skills, with the ability to prioritize multiple tasks, manage support tickets, and maintain accurate documentation; valid driver's license and ability to travel between company locations as needed
- Ability to lift up to 50 pounds independently, climb, balance, stoop, kneel, crawl, stand, walk and sit
- Ability to commute between company locations locally for support and repairs
- A valid driver’s license and proof of vehicle insurance will be required
- Legally authorized to work in the US without sponsorship
Benefits
Comp & perks- weekly competitive pay
- medical
- dental
- vision
- 401K
- more