Human Resources

• Provide administrative support to business operations, including document preparation and scheduling meetings.
• Handle all aspects of travel arrangements for staff, including booking flights, accommodations, and creating itineraries to ensure efficient and cost-effective travel plans.
• Process and submit expense reports and invoices, ensuring accuracy, compliance with comp policies, and timely reimbursement for employees.
• Facilitate internal communication by distributing relevant updates and information to the team members.
• Provide first-line support for queries and directing the team members to the appropriate department or individual for resolution

Assistant Manager, HR

• Serve as the primary HR leader for Colombia
• Adapt broader HR initiatives for Colombia
• Work with U.S. HRBPs, Talent Acquisition, Payroll, Finance, Legal, and business leaders
• Coach leaders on expectations, feedback, and talent decisions
• Ensure strong adherence to Colombian labor law and internal policies

Director, Human Resources

• Research employee benefits plans and vendors to identify those that present the best value.
• Design, recommend and implement new benefits programs. Examine possible plan designs and benefits cost changes.
• Firmly negotiate with vendors and administrators to secure the best plans, options, and rates, thereby ensuring Remote's offerings remain market-leading.
• Serve as primary contact for plan vendors and third-party administrators.
• Ensure compliance with applicable government regulations.
• Act as a key player in strategic negotiations to maintain and enhance the attractiveness and competitiveness of Remote's benefits offerings.
• Analyze current benefits, evaluating the use, services, coverage, effectiveness, cost, plan experience, and competitive trends in benefits programs.
• Review short- and long-range cost estimates/projections and relevant statistical analyses regarding modifications in benefits programs and implementation of new programs.
• Forecast trends and assist with future benefits designs. Develop specific recommendations.
• Provide customer service support to internal and external customers. Develop communication tools to enhance understanding of the benefits package.
• Handle escalations of benefits plans issues.
• Identify automation and process improvement opportunities.
• Work closely and effectively with Benefits Ops, Product, Engineering, Automation, Payroll, International Operations, Legal, Sales, and Customer Success Remote teams to ensure scalability and success of new benefit programs implementation or standard renewals.
• Be able to go from "scout to scale" and actually start things up and get things done.
• Be an internal and external champion of Remote's values and Benefits team's goals.

Benefits Specialist – Solutions

• Architect the HR Service Delivery Experience. You will take ownership of escalated queries from Tier 1 & 2 through ServiceNow, acting as a high-level problem solver.
• Manage the end-to-end documentation for the employee lifecycle, including drafting Promotion Letters, Contract Annexes, and managing critical platform access for the workforce.
• Drive the Global Talent & Performance Engine. You will partner effectively with COEs to lead the execution of annual cycles, including Goal Setting, Performance Evaluations, and Mid-Year Reviews.
• Turn data into action by leading the IM Listening (Climate Survey) action planning to improve organizational health.
• Lead Regional Compliance and Training Standards. You will ensure the North American workforce remains compliant by overseeing Mandatory Training deployments and providing expert coaching on HR policies, laws, and government regulations.

HR Generalist

• Working with existing and develop new Talent Acquisition channels & strategies, to find and match best talents with our open positions in Colombia
• Managing full cycle recruitment process: CV sourcing & headhunting, phone screening, conducting interviews together with the Hiring Managers
• Implement top-notch Candidate Experience throughout the recruitment process
• Focus on proactively generating new Talent pools, mainly headhunting
• Consult hiring managers on recruitment related topics, conduct training for new Hiring Managers
• Prepare and deliver constant updates and insights to the HQ Office in terms of hiring progress, achievements and challenges in delivering Hiring Plan
• Keep employee records accurate and deliver timely HR reports.
• Own the pre-boarding and onboarding process, making new hires feel welcome from day one.
• Manage offboarding smoothly, including exit interviews and documentation.
• Organize team events and initiatives that boost engagement and culture.
• Support HR projects, surveys, and ad hoc tasks with accuracy and efficiency.
• Assist managers with performance management tools and salary review processes.
• Collaborate effectively across a matrix organization, working with multiple teams and stakeholders.

Human Resource Generalist – HR

• Maintain accurate employee data and perform regular updates to employee records from hire to retire.
• Support the new hire onboarding process, including following up with employee, completing employment verifications, and other administrative tasks.
• Respond to and resolve routine employee inquiries and requests in a timely manner, escalating complex issues as needed.
• Create and maintain personnel files, ensuring all documentation is filed correctly and kept confidential.
• Maybe required to generate basic HR reports as needed to support general HR queries.
• Assist with data audits to ensure accuracy and consistency across all HR systems.
• Collaborate with the HR team to help with various HR initiatives and projects.
• Utilize a case management tool to track and prioritize requests.
• Provide administrative support for various HR functions (for example but not limited to, benefits, compensation, talent acquisition)

Associate HR Operations Analyst

• Partner with our Employer of Record (EOR) vendor to support Porch's Colombia workforce across the full employee lifecycle and ensure alignment between EOR records and Workday.
• Ensure Colombia HR operations align with the Corporate HR strategy through close partnership with the HRBP team, Contingent Workforce Operations, HR Operations, and other HR centers of excellence (COEs).
• Serve as the primary point of contact for local employee relations issues.
• Bridge management and employees by addressing demands, grievances, or other concerns in partnership with the HRBP team and the EOR.
• Advise on Colombian labor law compliance — including the Substantive Labor Code (Código Sustantivo del Trabajo) — in coordination with the EOR vendor and Legal team.
• Stay current on regulatory changes and flag updates that impact Porch's Colombia workforce.
• Develop and maintain HR procedures, practices, and policy guidance for Porch's Colombia workforce, working within the parameters of the EOR relationship, and contribute to a Colombia-specific reference for our local team.
• Support workplace investigations and disciplinary and termination procedures in partnership with the HRBP team, Legal, and the EOR — including managing probation period considerations under Colombian law (two-month statutory maximum).
• Working with the Head of Employee Experience and HRBPs, assist leaders with strategic organizational design and reorganizations.
• Contribute to recruiting efforts by supporting hiring leaders and the corporate Talent Acquisition team, including customizing job descriptions.
• Partner with the HRBP team and managers on performance management — championing the annual and mid-year cycles and supporting performance improvement plans as needed.
• Support manager and employee self-service in Workday and the EOR platform; conduct training as needed.
• Review, track, and document compliance with mandatory and non-mandatory training and continuing education.
• Support workplace health and safety compliance, leveraging EOR resources and Colombian regulatory requirements.
• Act as a culture steward — promoting a positive work environment, championing Porch's values, and supporting employee engagement through effective communication and relationship-building.
• Respond to audit requests as needed.
• Other job duties as assigned.

Human Resources Manager

• The Employee Relations Specialist is responsible for the effective dispatching, intake, triage, and management of employee relations cases.
• Analyze key case information, including country of origin, nature of the issue, involved parties, etc.
• Accurately register and document cases in the ER tracker system, ensuring completeness and data integrity.
• Identify and escalate cases outside of scope (e.g., Compliance, high-risk, or complex matters) to the appropriate ER team members.
• Manage end-to-end investigations for Discipline related cases of low to moderate complexity.
• Conduct investigations in line with Employee Relations SOPs, ensuring objectivity, confidentiality, and procedural consistency.
• Maintain the accuracy and integrity of the ER tracker system through timely and precise data entry and updates.

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