Employee Relations Specialist

Mondelēz International

Employee Relations Specialist managing HR cases at Mondelēz International. Responsible for investigation and case management of employee relations issues in a hybrid role.

Posted 5/27/2026full-timeBogota • 🇨🇴 ColombiaJuniorWebsite

About the role

Key responsibilities & impact

The Employee Relations Specialist is responsible for the effective dispatching, intake, triage, and management of employee relations cases.
Analyze key case information, including country of origin, nature of the issue, involved parties, etc.
Accurately register and document cases in the ER tracker system, ensuring completeness and data integrity.
Identify and escalate cases outside of scope (e.g., Compliance, high-risk, or complex matters) to the appropriate ER team members.
Manage end-to-end investigations for Discipline related cases of low to moderate complexity.
Conduct investigations in line with Employee Relations SOPs, ensuring objectivity, confidentiality, and procedural consistency.
Maintain the accuracy and integrity of the ER tracker system through timely and precise data entry and updates.

Requirements

What you’ll need

Major: Human Resources Management, Psychology, Business Administration, Organizational Development, Industrial Psychology, Law or related field (preferred).
Experience related to HR roles is required, such as: HR Specialist, HR Advisor, HR Partner and the like or Employee Relations (a minimum of 1 years in a recent experience) and familiarity with employment law (minimum of 2 years).
Experience in Shared Service centers (highly preferred but not required, 2 years)
Advanced English Level required, both written and verbal.
Fluency in Portuguese is a nice to have.

Benefits

Comp & perks

No Relocation support available

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

employee relationscase managementdata entryinvestigationscomplianceemployment lawdata integritydocumentationtriageSOPs

Soft Skills

objectivityconfidentialitycommunicationanalytical skillsproblem-solvingattention to detailorganizational skillsinterpersonal skillsescalationconflict resolution