General

• Execute and oversee complex general-ledger accounting activities
• Prepare and post complex, high-impact journal entries
• Prepare and review monthly and quarterly accruals and balance sheet reconciliations
• Perform detailed account analysis and explain variances to stakeholders and business partners
• Ensure compliance with SLA targets and identify risks and mitigation actions
• Act as a key accounting point of contact for assigned entities or business units
• Provide guidance on accounting treatment and resolve complex accounting issues
• Support knowledge transfer, process documentation, and standardization
• Drive continuous improvement and automation opportunities across R2R processes
• Support internal and external audits
• Participate in financial closing and reporting activities
• Develop analyses and insights for business and finance stakeholders

Senior accounting specialist managing R2R processes for Emerson’s automation technology business

Senior Record to Report Specialist

Senior accounting specialist managing complex general-ledger and R2R processes at Emerson, a global automation technology and software company. Driving compliance, reporting, audit support, and process improvement.

• Gestión y seguimiento del Forecast Comercial: Consolidar y monitorear proyecciones, identificar desviaciones, y preparar reportes ejecutivos.
• Seguimiento de compromisos comerciales: Administrar la matriz regional, monitorear acuerdos y proyectos, y escalar incumplimientos.
• Seguimiento de planes comerciales: Monitorear avances, validar hitos y objetivos, e identificar desviaciones.
• Seguimiento al ingreso y gestión de órdenes: Supervisar el flujo de órdenes, identificar oportunidades y coordinar con equipos.
• Gestión de indicadores y analítica: Diseñar dashboards, elaborar KPIs, analizar tendencias y detectar riesgos.
• Reportería ejecutiva: Generar análisis periódicos, comunicar desviaciones, y elaborar informes de seguimiento.
• Excelencia operativa: Promover estándares de ejecución, impulsar mejores prácticas y estandarizar procesos.
• Interacción transversal: Ejercer influencia sobre gerentes y líderes para asegurar el cumplimiento de compromisos.
• Orientación a resultados: Persistencia en el logro de objetivos y hitos.

Especialista coordinando operaciones comerciales regionales para Bticino Costa Rica

Especialista de Coordinación Comercial

Especialista coordinando operaciones comerciales regionales para Bticino Costa Rica.
Monitoreando forecasts, KPIs, compromisos y planes para impulsar la excelencia operativa.

• Prepare renewal quotes for Granicus contracts in your pipeline 120 days prior to expiration and submit to clients.
• Manage agreements efficiently and accurately from start to finish including logging and updating the contract management system.
• Review and complete action items on the Salesforce dashboard in a timely manner.
• Contact and follow up with clients and partners in accordance with renewal processes to ensure timely renewal, with the expectation that 100% of the designated client accounts will be closed by the renewal date.
• Manage customer requests for contract amendments, merges, cancellations, and transfers; escalate to Contracts Specialist as appropriate.
• Review and interpret contractual terms and conditions with escalation to Contract Specialists as necessary.
• Though not a Sales role, the Renewals Specialist should be able to identify upsell and expansion leads in client account review and log them promptly and accurately in Salesforce for sales engagement.
• Partner with Sales, Contract Specialists, and Customer Success to save any at-risk and late renewals.
• Validate client entitlements and other contract attributes.
• Ensure accurate post-signature processing of orders as they are received.
• Additional renewals projects as assigned.

Entry-level position managing client account renewals at Granicus

Renewals Specialist

Entry-level Renewals Specialist at Granicus managing existing client accounts and ensuring timely renewals. Collaborating with Finance, Sales, and Legal teams for contract handling and subscription renewal.

Associate

• Manage multiple customer renewal cycles across regional accounts
• Ensure timely, accurate renewals while supporting customer retention and growth
• Engage directly with customers on renewal discussions
• Identify churn risks and expansion opportunities
• Collaborate with Account Executives, Customer Success Managers, and partners
• Execute end to end renewal motions, streamlining workflows and minimizing manual intervention
• Drive and close seat expansion opportunities at the time of renewal
• Monitor account auto renewal status and intervene when necessary
• Work directly with customer procurement teams to complete renewal transactions
• Maintain accurate sales forecasts and pipeline visibility using CRM

Senior Associate managing customer renewals for Autodesk

Senior Associate, Digital Renewal Representative

Senior Associate managing customer renewals for Autodesk, collaborating with sales teams to drive customer retention and growth. Engaging with clients to close renewals and support expansion opportunities.

• Administrar, instalar, configurar y optimizar arquitecturas y dominios de Oracle WebLogic (versión 11g o superior).
• Integrar de manera fluida y segura el middleware WebLogic con componentes aplicables del ecosistema Oracle.
• Liderar la atención y resolución de incidentes técnicos de alta complejidad de acuerdo con las ventanas de servicio y guardias rotativas (disponibilidad 7x24x365 según rol).
• Registrar evidencias, gestionar actividades técnicas y asegurar el estricto cumplimiento de procedimientos internos del cliente.

Oracle WebLogic Specialist managing technical architecture for large software projects

Especialista Oracle WebLogic

Oracle WebLogic Specialist managing technical architecture and incidents for global software projects. Requires certifications and continuous integration with Oracle ecosystem in a remote setup with travel to Costa Rica.

Technician

• Support the development, optimization, and validation of processes, tooling, and equipment for new product introductions
• Perform advanced equipment setup, troubleshooting, and maintenance to ensure reliability during process development
• Execute complex product builds across all development phases, including feasibility, characterization, and validation
• Collect, analyze, and report process data to support decision-making and continuous improvement initiatives
• Collaborate with engineers to design and implement fixtures, tooling, and process improvements
• Provide mentorship and training to junior technicians and operators, promoting best practices and adherence to procedures
• Serve as the primary technical point of contact for pilot production and early-stage product transfers
• Participate in cross-functional reviews and contribute technical input to project documentation
• Apply lean and Six Sigma principles to streamline processes, reduce waste, and enhance product quality
• Ensure compliance with Good Documentation Practices, safety standards, and company policies

Senior R&D Technician supporting process development and innovation in medical devices

Senior R&D Technician

Senior R&D Technician involved in process development and optimization for medical devices. Collaborating with engineers to enhance manufacturing processes and quality standards in Costa Rica.

Assistant

• Help create a welcoming and efficient workplace by supporting day-to-day facilities and office operations.
• Manage accommodation and office space needs, including coordinating building maintenance and supporting office improvement projects.
• Respond to internal service requests and assist with purchasing and vendor coordination.
• Support meetings and events by arranging room setups and catering for guests and VIP visitors.
• Provide front-desk support, including handling phone inquiries and maintaining office contact information.
• Coordinate incoming and outgoing mail, courier services, and delivery records.
• Support workplace health and safety initiatives, including coordinating training and maintaining compliance records.
• Collaborate with colleagues across the business to ensure smooth office operations and an excellent employee and visitor experience.
• Take on additional responsibilities and projects as needed to support the team and business objectives.

Facilities Assistant supporting office operations at BCD Travel in Costa Rica

Facilities Assistant

Facilities Assistant supporting day-to-day operations and office management at BCD Travel. Managing accommodations and handling vendor coordination to ensure effective workplace environment.

• Operar los equipos del área de Grinding, cumpliendo con las normas de seguridad indicadas por el puesto permitiendo cumplir con las expectativas y estándares de calidad del cliente interno.
• Ejecutar las operaciones de Grinding asignadas según los requisitos establecidos para lograr el plan de producción.
• Cortar piezas y “preparar cable”. La preparación del cable es la tarea de desgastar el cable en el extremo distal para eliminar sus bordes según el procedimiento del proceso.
• Verificar la cantidad y realizar el embalaje del material según el procedimiento para cumplir con los estándares de calidad.
• Seguir los procedimientos necesarios para garantizar la limpieza de las unidades producidas.

Operar equipos de Grinding en Heraeus Medevio.

Operador Técnico – Turno B

Operar equipos de Grinding en Heraeus Medevio, siguiendo normas de seguridad y estándares de calidad. Involucra cortar piezas y preparar cable en un ambiente de manufactura médica.

• Must exemplify TreviPay Mission and Values.
• Must meet or exceed department metrics, program Service Level Agreements (SLAs) and department Service Level Standards (SLSs).
• Skilled to de-escalate challenging customers, clients or merchants and provide exceptional customer support. Use sound judgement to route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership).
• Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes, and procedures.
• Provide feedback and assistance to collaborate with other team members or leadership to improve processes, procedures, new implementations and subsequent training and documentation.
• Welcome change and adapt positively to internal and external changes as well as driving change as needed.
• Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage.
• Illustrate initiative by proactively contacting customers and merchants to address issues (e.g.: rejections, disputes, authorizations, technical needs, potential account issues, etc.).
• Complete assigned learning before the due date while actively participating in learning sessions.
• Perform other duties as assigned by leadership.

Program Success Associate

Supervisor

• Provide leadership to Technical Support agents who provide technical guidance and troubleshooting support on the use of Merlin.net remote care products.
• Assure timely response and closed loop follow-up to clinicians, patients and company representatives by phone and/or email.
• Maintain staff and equipment to assure appropriate technical capabilities and monitor interactions to insure a high degree of quality, efficiency and effectiveness.
• Responsible for hiring and retaining a diverse, highly qualified staff and for providing career coaching, growth, and personal development.
• Accountable for the staff development; critiques, instructs, mentors, evaluates, and coaches.
• Maintain a safe work environment and a strong customer focus.
• Create an environment that consistently fosters employee understanding of quality and train, facilitate, and motivate all employees to actively participate in the process of continuous quality improvement.
• Identify, track and characterize new issues.
• Handle escalated calls as needed.
• Ensure complaints are documented via Field Contact Reports (FCR’s) and forwarded to the Product Performance Group.

Remote Care Technical Support Supervisor providing leadership to Technical Support agents

Care Supervisor

Remote Care Technical Support Supervisor leading a team to provide support on Merlin.net products at Abbott. Responsible for staff development and delivering high-quality technical assistance to customers.

Technical Trainer

• Verificar el cumplimiento de los entrenamientos a tiempo, asegurando que todo el personal asignado cuente con el conocimiento necesario para realizar las operaciones.
• Realizar la carga de evidencias de los entrenamientos en sistema, para asegurar el cumplimiento de las fechas estipuladas.
• Realizar los entrenamientos sobre los cambios documentales para asegurar que el personal conozca y labore bajo los procedimientos actualizados.
• Coordinar los entrenamientos con el equipo de trabajo de training para asegurar el cumplimiento a tiempo de las curvas de aprendizaje.
• Desarrollar proyectos relacionados a entrenamientos, para asegurar la mejora continua del área.
• Realizar la inducción de nuevos ingresos según el calendario coordinado por recursos humanos para dar a conocer las generalidades de los entrenamientos.
• Asignar los entrenamientos de DCR’s de CAQ del personal administrativo y operativo para asegurar el cumplimiento de la fecha de distribución de los documentos.

Technical Trainer I ensuring training compliance for new and existing staff in Cartago.

Technical Trainer I – Turno B

Technical Trainer I responsible for training new hires and ensuring operational compliance in Cartago's production environment. Collaborating with supervisors and designing training projects for continuous improvement.

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