Senior Associate, Digital Renewal Representative

Autodesk

Senior Associate managing customer renewals for Autodesk, collaborating with sales teams to drive customer retention and growth. Engaging with clients to close renewals and support expansion opportunities.

Posted 7/28/2026full-time🇨🇷 Costa RicaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer renewal cycles and driving account growth through effective communication and collaboration. Proficient in utilizing CRM systems for sales forecasting and pipeline management.

Highest-signal resume keywords

Customer Renewal ManagementCRM ProficiencyAccount ManagementEffective CommunicationOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inside SalesRenewalsSales ForecastingPipeline ManagementDeal Closing

Soft Skills

Time ManagementCustomer FocusCollaboration

Tools & Technologies

CRM SystemsRenewal Tracking Systems

Industry Keywords

Customer RetentionChurn Risk IdentificationSeat Expansion Opportunities

About the role

Key responsibilities & impact

Manage multiple customer renewal cycles across regional accounts
Ensure timely, accurate renewals while supporting customer retention and growth
Engage directly with customers on renewal discussions
Identify churn risks and expansion opportunities
Collaborate with Account Executives, Customer Success Managers, and partners
Execute end to end renewal motions, streamlining workflows and minimizing manual intervention
Drive and close seat expansion opportunities at the time of renewal
Monitor account auto renewal status and intervene when necessary
Work directly with customer procurement teams to complete renewal transactions
Maintain accurate sales forecasts and pipeline visibility using CRM

Requirements

What you’ll need

2–4 years of experience in inside sales, renewals, account management, or customer facing sales roles
Experience closing deals or renewals, including customer communication and follow up
Proven ability to manage multiple renewal cycles and priorities concurrently
Experience using CRM or renewal tracking systems
Strong organizational and time management skills
Proficiency in English (written and verbal)
Effective written and verbal communication skills
Customer focused mindset with the ability to identify and address customer needs
Bachelor’s degree or equivalent professional experience.

Benefits

Comp & perks

Annual cash bonuses
Stock grants
Comprehensive benefits package