Field Engineer

• Perform on time and accurate Preventative Maintenance in one or more modalities of equipment.
• Work with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques.
• Drive customer satisfaction through Service Excellence.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.

Field Service Engineer

• Install, Repair, Troubleshoot, Service and Calibrate high tech machines at customer locations.
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Demonstrate your ability to learn new skills on high tech CMM’s (Coordinate Measuring Machines) utilizing mechanical and electronic aptitude.
• Perform necessary administrative paperwork in a complete and accurate manner.
• Be Solutions-oriented with the ability to work independently in a high pressure, fast-paced and innovative environment.
• Travel requirement is 100% within the United States and international travel as needed.
• Other duties as required.

Field Service Technician

• Supports Service network and builds a world class Customer Satisfaction Department.
• Requires the ability to work flexible hours including nights and weekends as required to respond to customer requests and service calls.
• Executes scheduled preventive maintenance and maintains documentation of all service events, tests, and corrective maintenance performed on Samsung NeuroLogica digital radiography imaging technologies
• Consults and collaborates with stakeholders to prepare for installation and deployment of digital radiography imaging technologies.
• Performs or coordinates assembly and installation of Samsung NeuroLogica imaging technologies.
• Prepares periodic maintenance instructions for digital radiography imaging technologies.
• Performs required safety inspection and performance assurance on imaging technologies.
• Completes documentation for centralized maintenance management system.
• Analyzes and corrects malfunctions and collaborates with clinical and engineering personnel to address operator issues.
• Performs investigative evaluation of imaging technologies involved in incidents/accidents.
• Assists with staff in-service education and trains new employees on departmental procedures and medical system support.

Field Service Engineer, DR/US – New England

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
• Perform all assigned planned maintenance on customer lift trucks.
• Maintain a service van and its inventory.
• Process paperwork after completion of each job.

• Provide service and customer support during on-site visits.
• Diagnose, test, and repair vehicles utilizing computerized diagnostics equipment.
• Perform inspections and repairs using established procedures.
• Perform light and medium duty repairs in the following areas: Heating and air conditioning, electrical and electronic systems and brakes Manual drivetrain, axles, suspension and steering Automotive Transmission / Transaxles Engine Repair
• Perform light duty engine performance repair as well as diesel engines repairs.
• Prepare and submit work orders in a timely manner to assigned location.
• Evaluate products accurately for maintenance, warranty, upgrades and other purposes.
• Collaborate closely with management to resolve technical issues.
• Understand customer requirements and accordingly recommend the right products or services.
• Manage all on-site installation, repair, maintenance works within the assigned territory and conduct customer training when required.
• Understand technical problems effectively through proper analysis, evaluation and diagnoses.
• Provide training to customers about product usage and maintenance.
• Respond to customer complaints timely and effectively.
• Must achieve and maintain an efficiency level of eighty five percent.
• Safely operate all shop equipment.
• Take direction, keep a positive attitude, and perform high quality work.
• Maintain and protect company owned property.
• Follow Company safety protocol at all times and keep work area cleaned.
• Submit complete and accurate time sheets on a weekly basis to payroll.
• Other duties as assigned.

• Responsible for the execution of site services within the Site Mechanical Team
• Work closely with Field Service, Sales, Product teams, Engineering, and Project Management teams
• Support and foster a team with focus on HSE
• Coordinate scheduling technical, trade, equipment, and other project resources
• Active role in business development plans
• Direct and facilitate the work of advisors, millwrights, alignment crews, pipe fitters, and electricians
• Assist in customer and internal presentations related to installation, operation, and maintenance
• Provide support training for Valmet product lines
• Ensure compliance with all Federal, State, and Internal policies related to site projects
• Expectation of administrative support while not on-site

Service Engineer – Specialist

• Enable Precision Care by providing USCAN Region-based technical advisory support to GE HealthCare Field Engineers.
• Oversee systemic process of field response to proactive, system-generated alerts.
• Provide feedback on remote technical support to customers.
• Utilize remote tools such as RSvP, SynerGE, “Gameplan”, CRU process to drive service effectiveness.
• Support Field Engineers utilizing innovative technology solutions to drive productivity and quality.
• Act as change agent/field "expert" for these programs and monitor New Product Introduction product performance.
• Gather data and share information with Product Operations and Modality Engineering groups to drive product ease of installation, reliability, and serviceability.

Service Engineer

• Perform inspections and maintenance activities on electrical, mechanical, and structural components of energy systems, including Solar PV, EV charging stations, and battery electric storage systems.
• Troubleshoot and identify root cause(s) of problems affecting the proper operation and performance of various hardware assets.
• Open live electrical equipment exposing energized connections for inspection.
• Respond to client concerns regarding the performance or functionality of their systems.
• Identify and escalate concerns to the appropriate level and suggest potential improvements.
• Perform other inspection, assessment, and maintenance activities on client’s energized assets as needed.

Field Service Technician – Energy & Carbon

• Responsible for leading and managing activities associated with the development and management of Compliance activities related to the cyber-security, physical security, and maintenance of the Bulk Electric System
• Develop and lead assessments, audits, and reviews of existing compliance
• Identify performance gaps; facilitate the determination of improvement actions and track them through completion
• Work closely with the Operations staff to ensure compliance and implement process improvements
• Track changes to applicable standards as they are approved by regulatory authorities.
• Provide engineering/technical expertise and guidance in the identification, analysis and resolution of problems

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