Field Engineer

• Support our Service network and help build a world class Customer Satisfaction Department.
• This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests and service calls.
• On-site troubleshooting and resolving complex technical problems on CT equipment in a medical environment
• Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and professionally
• Provide 2 nd line support to the distributors in all aspects of customer support
• Have a very high level of product knowledge
• Define PM kits and all service tools
• Build a service data base of information to align with our corrective action systems
• Provide information such as fault trees and training materials
• Run tests and simulations at our facility to assist with problem solving
• Travel to the field to train and or resolve customer issues
• Train service engineers
• Attend and complete all required training and certification exams
• Learn to be proficient in service and repair of all systems (current, new, and updates)
• Be able to work independently and take ownership of customer base
• Be completely self-sufficient in the field
• Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations
• Become and remain compliant with REPtrax and VendorMate
• Follow all company policies regarding travel, expenses, meetings, and meals
• Maintain basic system operational and service understanding in order to answer customer questions and resolve issues independently
• Maintain service calendar accessible by CS Manager/staff
• Close reports to CSD on Great Plains, PM Reports, Service Reports
• Required to wear dosimeter when in direct contact with radiation emitting devices

Field Service Engineer, Mobile CT

• Install, qualify (IQ/OQ/PQ), maintain, and repair TFF/TFDF Systems, Chromatography, PATsmart™ Analytical products, XCell™ ATF, and related systems.
• Collaborate with internal teams to execute Site Acceptance Tests (SAT) and support Factory Acceptance Tests (FAT) as needed.
• Deliver customer training on system operation, software, and accessories.
• Provide remote and on-site technical support to customers and internal teams.
• Maintain accurate documentation of all service activities and escalate issues as needed.
• Follow-up with customers and/or colleagues on all Service deliverables, pre and post service events.

Field Service Engineer II

• Directs, coordinates, and supervises the daily activities of field engineering designers
• Responsible for the development of cost effective preliminary and detailed engineering designs
• Collaborates with other Engineers within Engineering to ensure consistency and teamwork
• Supports regulatory commitments involving local towns, state and federal regulatory agencies

Supervisor, Field Engineering Design

• Responsible for executing and overseeing the maintenance, repair, and qualification testing of analytical instrumentation (HPLC, UPLC, LC/MS, LC/MS/MS)
• Provides advanced to expert maintenance, diagnosis, and repairs of HPLC, UPLC, LC/MS and/or LC/MS/MS
• Provides calibration and qualification of HPLC, UPLC, LC/MS and/or LC/MS/MS
• Recommends and implements improvements to HPLC, UPLC, LC/MS and/or LC/MS/MS systems
• Interacts with customers/staff to provide advanced to expert analytical instrument support, explanation of troubleshooting results, and solutions based on troubleshooting
• Drafts and/or revises technical documentation and standard operation procedures as needed
• Participates in cross-functional project or program objective and other project requirements
• Provides advanced to expert analysis and interpretation and counsel to staff, management, and functional leaders regarding equipment policies, programs and practices involving standard operations

Experienced Field Service Engineer – Liquid Chromatography, Mass Spec

• Visit franchise locations to see what’s working — and what could work even better.
• Help owners fine-tune operations, marketing, and sales strategies.
• Dig into P&Ls, uncover growth opportunities, and set smart goals.
• Guide franchisees through marketing campaigns, training programs, and technical setups.
• Be the bridge between franchise owners and our corporate support team.
• Celebrate wins, troubleshoot challenges, and keep everyone moving forward.
• Travel about 50% of the time — exploring your region while helping businesses shine.

Business Advisor, Field Support Specialist

• Traveling directly to customer sites, you will represent our high-quality brand and be responsible for Waterjet equipment installation and configurations, through maintenance, troubleshooting, and repair.
• Support planned delivery events, uncrate and inventory OMAX equipment, determine equipment layout and permanent placement, assemble and connect sub-assemblies, perform system testing and repairs, and provide new equipment and accessory training, including post-installation follow-up.
• Troubleshoot mechanical, electrical, and pneumatic issues on previously installed OMAX Waterjet equipment on-site, by email, and over the phone, and perform contract maintenance services at customer locations.
• Maintain timely, detailed, and analytical digital service records supported by photos and technical attachments and provide thorough feedback on product issues identified in the field.
• Partner with the sales team as a technical expert during customer-facing trade show demonstrations and pre-sales visits.

Field Service Technician

• Independently diagnosing and troubleshooting networking, electrical or mechanical issues with fitness equipment and entertainment consoles
• Conducting preventative maintenance
• Building strong relationships with customers and sales partners
• Managing daily workload and scheduling to ensure best service to the customers and business
• Traveling assigned territory primarily via company-provided van
• Maintaining accurate service records and reports on equipment problems in the field
• Collaborating with Sales and broader Service team
• Attending installs and regional trade shows
• Working in compliance with Life Fitness Health & Safety procedures

• Perform on time and accurate Preventative Maintenance in one or more modalities of equipment.
• Work with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques.
• Drive customer satisfaction through Service Excellence.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.

Field Engineer jobs in New Hampshire

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Field Service Engineer, Mobile CT

Field Service Engineer II

Supervisor, Field Engineering Design

Experienced Field Service Engineer – Liquid Chromatography, Mass Spec

Business Advisor, Field Support Specialist

Field Service Technician

Field Service Technician

Field Service Engineer