Field Service Engineer

GE HealthCare

Field Engineer I performing Preventative Maintenance in healthcare settings, enhancing customer satisfaction and servicing equipment alongside experienced engineers.

Posted 6/10/2026full-timeNew Hampshire • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Perform on time and accurate Preventative Maintenance in one or more modalities of equipment.
Work with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques.
Drive customer satisfaction through Service Excellence.
Assist more experienced field engineers with equipment installation.
Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
Effectively communicate and partner with teammates and colleagues.
Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
Serve as a member of the account community for key accounts.
Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
Keep up to date with competitor information and market trends.

Requirements

What you’ll need

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 4 years of experience servicing electronic, electrical, IT or mechanical equipment.
Experience with Web applications as well as Microsoft suite of products.
Must have and maintain a valid Driver's License.
Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Benefits

Comp & perks

Great work environment
Professional development
Challenging careers
Competitive compensation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Preventative Maintenancetroubleshootingrepairequipment installationservicing electronic equipmentservicing electrical equipmentservicing IT equipmentservicing mechanical equipmentcustomer service logsadministrative responsibilities

Soft Skills

customer satisfactioncommunicationteamworkproblem-solvingcustomer relationship managementsales engagementcollaborationadaptabilityattention to detailtime management

Certifications

Associate's degreeBachelor's degreeGEDvalid Driver's LicenseGEHC Biomed/FE Services InternshipApprenticeshipMilitary Externship program