Field Engineer

• Provide technical assistance to customers as required, in accordance with company policies and procedures.
• Receive and process parts orders from customers.
• Develop and maintain favorable working relationships in all contacts with customers, sales representatives and company personnel.
• Field service and lab test operation as needed.
• Maintain contact with customers either from our offices or at the customers facility as required.
• Prepare and enter complex orders requiring engineering, scheduling and purchase requisitioning.
• Answer customer inquiries regarding delivery, tracing, pricing, etc., of parts orders.
• Expedite orders as required.
• Maintain necessary records and reference data to facilitate parts order processing.
• Perform various functions such as customer credit check, sales order re-issues, complaints follow up, updating customer accounts and maintaining order status.
• In coordination with marketing, develop and implement sales strategies to increase market share for replacement parts.
• Travel as needed, approximately 50%

Service Engineer

• 在客户现场进行预防性保养和基本维修 (Perform preventative maintenance and basic repairs on-site)
• 遵循已建立的程序和指导方针 (Adhere to established procedures and guidelines)
• 进行必要的文档记录 (Complete required documentation)

Engine Field Service Technician – Apprentice

• 为关键客户提供技术支持
• 在客户流程中担任我们产品组合及应用的主题专家
• 进行现场访问以支持产品试验、安装和性能评估
• 收集和分析性能数据以优化产品使用
• 与销售、市场和技术团队紧密合作

Senior Technical Service Engineer

• Provide SEM/SDB instruments services, including installation, basic training, preventative maintenance, repair and compliance services
• Contribute to high-value service related procedures and documents
• Work closely with other departments to enhance customer experience
• Developing and maintaining positive relationships with customers in assigned territory
• Help Service Sales Representative on service orders

Field Service Engineer

• Hygiene Safety Environment missions: Ensure compliance with safety rules, educate teams on preventive measures to achieve our safety objectives
• Commercial plan building, execution & monitoring: Participate to the building of the annual sales plan/ budget forecast and mid-term plan for your perimeter
• Direct sales forecasting activities and set performance goals accordingly
• Execute the commercial roadmaps developed for your segment or products or geography
• Analyses sales trends/preparation of reports for management/advise on the business
• Coordinate effectiveness of sales and development strategies including ensuring appropriate analysis and action plans are in place
• Review and analyze performances against programs, quote and plan to determine effectiveness
• Ensure business is servicing existing customer base at (or surpassing) expectations and developing new growth opportunities in each circuit and market segment
• Develop plans and strategies for developing new commercial opportunities and achieving the sales goals with strong ability to build both internal and external relationships
• Account management at medium account; if relevant supports Key account manager or Sales directors for some large accounts, including but not limited to: negotiating short term and long term contract, Identify growth/ profitability improvement opportunities (using CRM opportunity management functionality) and advance the relationships with customers in order to fully capture them
• Apply the pricing policy vis a vis the assigned accounts
• Establish and nurture relationship with assigned customers (management, purchasing, R&D)
• Identify sales development targets, elaborate and implement appropriate development strategy
• Ensure forecast accuracy and jointly manage customer relationship with Customer Service Team
• Visit customers' sites, provide technical guidance and service on site, and give the feedback of products and application to technical department installation, and work closely with the technical department to solve customers' technical problems

Sales & Service Engineer

• Responsible for managing all aspects of field service support and customer relationship management.
• Provide complete services, including installation, repairs, preventative maintenance, and instrument qualifications.
• Utilize proven troubleshooting processes to diagnose and resolve technical issues on a variety of electro-mechanical instruments.
• Manage service call scheduling, parts inventory, and administrative responsibilities with minimal supervision.
• Provide periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.
• Provide on-site product installation and customer training, on an as-needed basis.

Field Service Engineer, Digital Pathology

• Performing equipment installations, preventive maintenance, and repairs on customer sites.
• Troubleshooting and resolving technical issues remotely or onsite.
• Providing training and guidance to customers on product operation and best practices.
• Investigate and follow up on service complaints.
• Spare parts management for the field, the role should be responsible for spare parts inventory management following company’s process.
• Be responsible for improving data quality for both the installation base and service reports for the fields.
• Second-line supports for no-Essenz products for distributors service team.
• Promotion and renew service contract.
• Cross-function support and others requested by company as needed.

Technical Service Engineer

• 负责High-end LCMS产品的现场安装、操作培训、维修维护等工作, 包括但不限于高效液相、三重四极杆、飞行时间、淌度等相关的硬件及相应的软件等
• 及时解决客户问题, 确保用户满意度, 维护良好用户关系
• 与其他部门同事协作, 完成客户的各项售后服务和支持项目
• 按照公司流程有效的完成其他各项工作

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