IT Field Support Specialist

SBM Offshore

IT Field Support Specialist providing on-site technical support to ensure uninterrupted IT operations. Troubleshooting hardware, software, and network issues for end-users in diverse environments.

Posted 6/17/2026full-timeTianjin • 🇨🇳 ChinaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide on-site technical support to end-users, including troubleshooting hardware, software, and network issues to ensure minimal disruption to business operations
Conduct regular maintenance and repairs as needed to optimize performance and reliability
Install, upgrade, and configure software applications, operating systems, and utilities on end-user devices, ensuring compatibility and adherence to organizational standards
Ensure connectivity to local area networks (LANs), wireless networks, and internet services
Troubleshoot network connectivity issues and assist with network infrastructure setup and maintenance
Provide technical assistance and guidance to end-users on IT systems, applications, and security best practices
Educate users on self-service tools and resources to empower them to resolve common issues independently
Maintain accurate records of support activities, including ticket logging, resolution steps, and hardware/software inventory
Document troubleshooting procedures and user guides for future reference
Deliver excellent customer service by responding to support requests promptly, addressing user concerns with empathy and professionalism, and ensuring customer satisfaction with resolution outcomes
Accountable for delivering high-quality on-site support services that meet or exceed end-user expectations, ensuring a positive user experience and fostering trust in IT support capabilities

Requirements

What you’ll need

A high school diploma or equivalent is required
Additional technical education or certification in information technology, computer science, or a related field is preferred
Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop Support Technician (MCDST) are preferred but not mandatory
Proficiency in English is essential for effective communication with team members, end-users, and stakeholders
An associate's degree in information technology, computer science, or a related field is advantageous
Additional certifications related to IT support, such as CompTIA Security+, ITIL Foundation, or Cisco Certified Entry Networking Technician (CCENT), can enhance the candidate's profile

Benefits

Comp & perks

Health insurance
Paid time off
Retirement plans
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootinghardware supportsoftware supportnetwork supportsoftware installationoperating system configurationnetwork connectivityticket loggingdocumentationcustomer service

Soft Skills

communicationempathyprofessionalismproblem-solvinguser educationcustomer satisfactiontrust buildingtechnical assistanceguidancesupport responsiveness

Certifications

CompTIA A+CompTIA Network+Microsoft Certified Desktop Support Technician (MCDST)CompTIA Security+ITIL FoundationCisco Certified Entry Networking Technician (CCENT)