SBM Offshore

Manager

• Ensure that safety barriers in the region are properly maintained
• Monitor the status of Asset Integrity and Process Safety barriers
• Ensure the consistency of implementation and management of changes in the maintenance plan and CMMS
• Establish specific maintenance objectives for each unit
• Monitor and benchmark work order management performance against GEMS
• Assess monthly KPIs and implement mitigating actions
• Regularly report on issues, backlog, and progress
• Provide support and solutions for regulatory, class, and non-conformity issues
• Ensure consistent implementation of the maintenance strategy

Maintenance Manager

Field Engineer

• Provide on-site technical support to end-users, including troubleshooting hardware, software, and network issues to ensure minimal disruption to business operations
• Conduct regular maintenance and repairs as needed to optimize performance and reliability
• Install, upgrade, and configure software applications, operating systems, and utilities on end-user devices, ensuring compatibility and adherence to organizational standards
• Ensure connectivity to local area networks (LANs), wireless networks, and internet services
• Troubleshoot network connectivity issues and assist with network infrastructure setup and maintenance
• Provide technical assistance and guidance to end-users on IT systems, applications, and security best practices
• Educate users on self-service tools and resources to empower them to resolve common issues independently
• Maintain accurate records of support activities, including ticket logging, resolution steps, and hardware/software inventory
• Document troubleshooting procedures and user guides for future reference
• Deliver excellent customer service by responding to support requests promptly, addressing user concerns with empathy and professionalism, and ensuring customer satisfaction with resolution outcomes
• Accountable for delivering high-quality on-site support services that meet or exceed end-user expectations, ensuring a positive user experience and fostering trust in IT support capabilities

Maintenance Manager

IT Field Support Specialist