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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in embedded systems engineering and technical support, with strong capabilities in Bluetooth integration, troubleshooting, and customer communication. Proficient in managing customer interactions and providing technical guidance for connected devices.
Highest-signal resume keywords
Embedded Systems EngineeringBluetooth IntegrationTroubleshooting SkillsTechnical SupportFluent in Chinese and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Firmware IntegrationRoot-Cause AnalysisDebuggingDocumentationAudio ProductsConnected Consumer DevicesMobile Application IntegrationHardware Debugging ToolsProtocol AnalyzersSimulation Tools
Soft Skills
Clear CommunicationProactive Problem SolvingCustomer-Focused
Tools & Technologies
Jieli / JLIQualcommBluetrum
Industry Keywords
Field Application EngineeringTechnical SupportCustomer EngineeringSolutions EngineeringConsumer ElectronicsAudio DevicesSemiconductor PlatformsShenzhen-Based Hardware Supply Chains
About the role
Key responsibilities & impact- Support customers and partners during product evaluation, integration, development, testing, and production
- Provide technical guidance for embedded firmware/SDK integration, Bluetooth connectivity, audio features, and connected device behavior
- Reproduce, debug, document, and handle/escalate customer issues within the organization
- Work closely with sales teams to support customer discussions, design-in activities, and new business opportunities
- Manage customer samples, collect technical feedback, and share insights with internal product and engineering teams
- Review and support customer-facing technical documentation, integration guides, specifications, schematics, and PCB layouts when needed
- Travel for on-site customer support when required
Requirements
What you’ll need- Experience in Field Application Engineering, Technical Support, Customer Engineering, Solutions Engineering, Embedded Systems Engineering, or a similar customer-facing technical role
- Strong experience with embedded systems or firmware integration
- Good understanding of Bluetooth, BLE, audio products, hearables, wearables, or connected consumer devices
- Strong troubleshooting skills, including issue reproduction, root-cause analysis, debugging, documentation, and escalation
- Ability to communicate clearly with both technical and non-technical stakeholders and explain complex topics in a practical, customer-friendly way
- Proactive, self-driven, and comfortable handling urgent customer issues and multiple priorities independently
- Fluent in Chinese and English, both spoken and written
- Nice to Have: Experience with Jieli / JLI, Qualcomm, Bluetrum, or similar chipset platforms
- Nice to Have: Experience with hardware debugging tools, protocol analyzers, or simulation tools
- Nice to Have: Experience with mobile app or mobile application integration
- Nice to Have: Background in consumer electronics, audio devices, semiconductor platforms, or Shenzhen-based hardware supply chains
Benefits
Comp & perks- The ability to be part of actively contributing to Bragi's next development process
- Exciting and challenging projects that will change how audio is consumed forever
- Work hand in hand with worldwide-known audio brands
- A chance to deliver a delightful experience to 25m+ users in the next 12 months (existing base is 10m+)
- Home-office and flexible working hours
- A flexible Learning & Development program, choose where you want to improve yourself