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About the role
Key responsibilities & impact- Support customers and partners during product evaluation, integration, development, testing, and production
- Provide technical guidance for embedded firmware/SDK integration, Bluetooth connectivity, audio features, and connected device behavior
- Reproduce, debug, document, and handle/escalate customer issues within the organization
- Work closely with sales teams to support customer discussions, design-in activities, and new business opportunities
- Manage customer samples, collect technical feedback, and share insights with internal product and engineering teams
- Review and support customer-facing technical documentation, integration guides, specifications, schematics, and PCB layouts when needed
- Travel for on-site customer support when required
Requirements
What you’ll need- Experience in Field Application Engineering, Technical Support, Customer Engineering, Solutions Engineering, Embedded Systems Engineering, or a similar customer-facing technical role
- Strong experience with embedded systems or firmware integration
- Good understanding of Bluetooth, BLE, audio products, hearables, wearables, or connected consumer devices
- Strong troubleshooting skills, including issue reproduction, root-cause analysis, debugging, documentation, and escalation
- Ability to communicate clearly with both technical and non-technical stakeholders and explain complex topics in a practical, customer-friendly way
- Proactive, self-driven, and comfortable handling urgent customer issues and multiple priorities independently
- Fluent in Chinese and English, both spoken and written
- Nice to Have: Experience with Jieli / JLI, Qualcomm, Bluetrum, or similar chipset platforms
- Nice to Have: Experience with hardware debugging tools, protocol analyzers, or simulation tools
- Nice to Have: Experience with mobile app or mobile application integration
- Nice to Have: Background in consumer electronics, audio devices, semiconductor platforms, or Shenzhen-based hardware supply chains
Benefits
Comp & perks- The ability to be part of actively contributing to Bragi's next development process
- Exciting and challenging projects that will change how audio is consumed forever
- Work hand in hand with worldwide-known audio brands
- A chance to deliver a delightful experience to 25m+ users in the next 12 months (existing base is 10m+)
- Home-office and flexible working hours
- A flexible Learning & Development program, choose where you want to improve yourself
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Firmware IntegrationRoot-Cause AnalysisDebuggingDocumentationAudio ProductsConnected Consumer DevicesMobile Application IntegrationHardware Debugging ToolsProtocol AnalyzersSimulation Tools
Soft Skills
Clear CommunicationProactive Problem SolvingCustomer-Focused