Bragi

Support Engineer

• Provide IT support and troubleshooting across Windows, macOS, and Linux environments
• Manage and support SaaS applications such as Microsoft 365, Monday CRM, Airtable, GitLab, Atlassian
• Work with structured data and troubleshoot data sync automation errors
• Create and maintain automations and integrations (Make, Zapier, Power Automate, APIs, OAuth 2.0)
• Expand, manage, maintain, monitor, and document IT infrastructure, IT policies, and SaaS audits
• Support mission-critical services and servers and assist teams deploying updates and enhancements
• Ensure technical and physical security of network-attached hardware per security policies
• Provide technical support and management for network components: routers, firewalls, switches, controllers, wireless access points

IT Support Engineer