Field Application Engineer

Bragi

Field Application Engineer supporting Shenzhen Sales team by acting as a technical bridge. Involves mobile SDK integration, testing, and customer-facing technical support in the Chinese market.

Posted 6/18/2026full-timeRemote • 🇨🇳 ChinaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support customers and partners during product evaluation, integration, development, testing, and production
Provide technical guidance for mobile SDK/app integration, Bluetooth connectivity, audio features, and connected device behavior
Reproduce, debug, document, and escalate customer issues across mobile, firmware, hardware, and connectivity layers
Work closely with sales teams to support customer discussions, design-in activities, and new business opportunities
Manage customer samples, collect technical feedback, and share insights with internal product and engineering teams
Review and support customer-facing technical documentation, integration guides, specifications, schematics, and PCB layouts when needed
Travel for on-site customer support when required

Requirements

What you’ll need

Experience in Field Application Engineering, Technical Support, Customer Engineering, Solutions Engineering, Mobile Integration Engineering, or a similar customer-facing technical role
Strong experience with mobile app or mobile SDK integration
Good understanding of Bluetooth, BLE, audio products, hearables, wearables, or connected consumer devices
Strong troubleshooting skills, including issue reproduction, root-cause analysis, debugging, documentation, and escalation
Ability to communicate clearly with both technical and non-technical stakeholders and explain complex topics in a practical, customer-friendly way
Proactive, self-driven, and comfortable handling urgent customer issues and multiple priorities independently.
Fluent Chinese and English, both spoken and written

Benefits

Comp & perks

The ability to be part of actively contributing to Bragi's next development process, being part of an R&D team in Shenzhen, China, and working with colleagues primarily based in Europe
Exciting and challenging projects that will change how audio is consumed forever
Work hand in hand with worldwide-known audio brands
A chance to deliver a delightful experience to 25m+ users in the next 12 months (existing base is 10m+)
Home-office and flexible working hours
A flexible Learning & Development program, choose where you want to improve yourself

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mobile SDK integrationBluetoothBLEaudio productstroubleshootingroot-cause analysisdebuggingdocumentationcustomer supportintegration guides

Soft Skills

communicationproactiveself-drivencustomer-friendlyhandling urgent issuesmanaging multiple priorities