Ecommerce

• Communicate product strategy and roadmap updates effectively to cross-functional stakeholders and leadership.
• Coordinate execution across multiple teams, squads, or pods to ensure seamless product launches and updates.
• Drive product innovation within the E-commerce segment, leveraging a culture of A/B testing and data-driven insights.
• Champion the customer voice across the product organization, prioritizing the roadmap based on user pain points and market dynamics.
• Demonstrate strong technical fluency by anticipating architectural tradeoffs and technical risks.
• Define and analyze complex metrics that inform the success of the product area, driving sustained impact on customer satisfaction and business OKRs.

Senior Product Manager – E-Commerce

• Supports Compassion’s search engine optimization (SEO) efforts across digital channels
• Assists in executing SEO strategies to improve organic traffic, search rankings, and overall discoverability across digital channels
• Supports keyword research, implements on-page optimizations, and contributes to technical SEO efforts under guidance
• Helps maintain SEO best practices across web and content experiences by following established standards and processes
• Supports the optimization of digital content across channels by applying SEO best practices
• Ensures content aligns with defined SEO guidelines
• Supports the monitoring and analysis of SEO performance using tools such as Google Analytics and Search Console
• Assists with A/B testing efforts by tracking results and documenting findings
• Identifies basic trends and opportunities for improvement and shares insights with the team
• Supports collaboration with creative, technology, analytics, and marketing teams to help implement SEO best practices

Digital Experience SEO Specialist I – Temporary

• Lead the development and ongoing execution of the KCP eCommerce Analytics Roadmap aligned to commercial priorities and growth objectives
• Partner closely with DTS, Category Management, eCommerce, Finance, Sales, and KCC stakeholders to integrate analytics into planning, execution, and performance tracking
• Own and manage the KCP eCommerce technology and analytics stack, driving simplification, scalability, and synergies with KCC platforms and tools
• Translate complex data into clear, actionable insights, storytelling, and recommendations for senior leaders and cross-functional teams
• Develop and maintain dashboards, performance scorecards, and standardized reporting across key eCommerce KPIs

North America eCommerce Analytics Manager

• Design, develop, deploy, and support enterprise web applications and large-scale websites with a strong emphasis on Drupal 11+.
• Facilitate work across the full application development lifecycle, including technical discovery, architecture, estimation, development, integration, testing support, deployment, production support, and continuous improvement.
• Develop scalable, secure, and maintainable Drupal solutions that meet enterprise standards for performance, resiliency, supportability, and extensibility.
• Develop integrations between Drupal and Shopify and configure Shopify features and capabilities to support business and commerce requirements.
• Translate functional designs and business requirements into clear technical specifications and implementation plans.
• Work closely with Quality Assurance to ensure solutions are testable, defects are resolved efficiently, and releases meet quality standards.
• Work directly with business stakeholders to gather requirements, explain technical options and tradeoffs, and help deliver practical solutions.
• Contribute to enterprise Drupal architectures, including personalized experiences and headless or decoupled implementations where appropriate.
• Optimize website architecture and delivery for SEO, global scale, performance, and availability.
• Implement and optimize caching and content delivery strategies, including Drupal caching capabilities and Cloudflare features.
• Integrate and support third-party tools such as Algolia and participate in incident response, troubleshooting, and post-deployment support as needed.
• Support multilingual, multi-regional, and globally distributed websites.

Senior Full Stack Developer, Shopify, Drupal

• Partner with Business Leaders: Serve as a trusted advisor to Marketing, Digital, and Member Experience leaders by delivering meaningful financial insights that support strategic business decisions.
• Drive Decision Support: Help leadership evaluate investments, staffing strategies, and operational tradeoffs through proactive financial analysis and scenario modeling.
• Business Case Development: Create ROI analyses, net present value models, and executive-level recommendations that support strategic initiatives and investments.
• Perform Scenario Modeling: Develop financial scenarios that help leaders assess funding priorities, operational changes, and growth opportunities.
• Analyze Capacity & Productivity: Evaluate staffing efficiency, productivity metrics, and delivery economics to optimize organizational performance.
• Support Financial Planning: Lead forecasting, budgeting, and financial planning activities across assigned portfolios and cost centers.
• Develop Executive Narratives: Translate complex financial data into concise, compelling executive-level presentations and financial storytelling.
• Prepare Financial Reporting: Deliver monthly reporting packages, variance analysis, and actionable business insights that support leadership visibility and decision-making.
• Improve Finance Processes: Identify opportunities to simplify, standardize, and improve Finance partnership processes across Marketing and operational teams.
• Drive Cross-Functional Collaboration: Partner across Finance and business teams to improve consistency, reporting efficiency, and strategic alignment.
• Support Portfolio Consolidation: Assist with consolidation and reporting preparation across multiple business portfolios and initiatives.

Senior Financial Analyst – Member & Digital Experience

• Lead performance analytics and reporting for our Amazon marketplace business • Build, maintain, and optimize dashboard reporting and business intelligence tools in Looker, Tableau, or Power BI • Automate recurring reporting to improve data accuracy, consistency, and efficiency • Develop and maintain data models, calculated fields, KPI definitions, and reporting logic • Analyze Amazon marketplace performance, including advertising efficiency, conversion trends, keyword and ASIN performance, pricing, and inventory-related impacts • Monitor core marketplace KPIs such as ROAS, CVR, CTR, CPC, sales, traffic, and category performance • Identify performance issues, trends, and optimization opportunities across campaigns and product portfolios • Build forecasts, variance analyses, and performance recaps to support budget and strategy decisions • Create customer-ready reporting, scorecards, and QBR materials that translate data into clear business recommendations • Partner with marketing, account management, content, and analytics teams to ensure reporting alignment and actionable insights

Senior eCommerce Marketing Performance Manager

• This role is a business product people leader in a business‑led, technology‑enabled delivery model.
• The Senior Manager is accountable for end-to-end execution of agent and member digital sales and service experiences within CSAA personal lines, ensuring consistent, high-quality delivery across distribution channels.
• This people leader owns delivery outcomes, experience quality, driving digital experience innovation through emerging technologies, and KPI performance within their domain, translating enterprise strategy into executable roadmaps and results.
• The role leads a team of Product Managers and ensures alignment across cross-functional partners to deliver business outcomes.
• The Senior Manager operates with significant autonomy in execution and prioritization, while aligning to broader strategic direction.
• Success requires strong leadership in a matrixed environment and the ability to drive clarity, accountability, and results across stakeholders.

Senior Manager, Digital Experience Delivery – Personal Lines Insurance

• Define and own the eCommerce five-year vision that anticipates evolving B2B customer needs and industry trends, competitive SWOT, customer experience, and capability investments to drive scalable, customer-centric eCommerce growth.
• Lead and develop the eCommerce Annual (1-year) and Strategic (3-year) Business Plans aligned to category and commercial goals for US and Canada.
• Provide people leadership for eCommerce Gig program to provide career development opportunities and deliver short-term growth objectives.
• Evaluate and recommend marketplace expansions to drive online market share gains.
• Own the eCommerce assortment strategy by defining category and SKU-level principles, to balance customer demand, profitability, and operational constraints.

eCommerce Product Manager

• Develop and maintain ecommerce storefronts using HTML5, CSS3, and modern vanilla JavaScript (ES6+)
• Write efficient server-side logic using Miva Template Language (MVT)
• Build and support integrations with external systems (REST/SOAP APIs, ERPs, CRMs, etc.)
• Act as the technical bridge between client storefronts and their broader business ecosystem
• Troubleshoot and resolve frontend, backend, and configuration issues across platforms
• Optimize performance, SEO, accessibility, and conversion
• Implement merchandising strategies, personalization, promotions, and optimized purchase flows

Web Developer – Ecommerce

• Lead strategy, roadmap, and execution for Newrez.com and a portfolio of consumer-facing Newrez websites.
• Serve as product owner for the enterprise CMS platform, managing scalable site architecture and deployment across dozens of digital properties.
• Define and track KPIs for traffic growth, conversion optimization, and customer engagement.
• Partner with Digital Marketing and Direct-to-Consumer Lending to enhance lead generation and borrower funnel performance.
• Translate business goals, customer insights, and data analytics into prioritized feature requirements and enhancements.
• Collaborate with cross-functional teams including Engineering, UX, Design, and Operations for delivery of high-quality digital experiences.
• Champion SEO, accessibility, compliance, and performance excellence across all sites.
• Implement governance frameworks and standardized content workflows to drive consistency and efficiency.
• Monitor industry trends and emerging technologies to inform digital innovation and continuous improvement.
• Ability to effectively and accurately convey information to others.

Senior Product Manager – Digital Experience

• Serve as the strategic advertising lead across a portfolio of high-value enterprise and strategic clients, driving planning, execution, and optimization of campaigns across digital marketing and retail media platforms.
• Lead discovery and strategic planning sessions to define media strategies that align with client objectives, platform capabilities, and channel best practices.
• Translate business goals into comprehensive media plans, overseeing execution and optimization across budgets, bids, audiences, and creatives.
• Provide advanced performance analysis and insights to guide campaign strategy and investment decisions, incorporating attribution models, pacing, and return on ad spend (ROAS).
• Cultivate strong relationships with client stakeholders, acting as a trusted advisor who proactively identifies opportunities for growth, efficiency, and innovation.
• Collaborate closely with Client Success Managers, TAMs, and Product teams to align execution and product feedback to client goals and evolving needs.
• Serve as a subject matter expert in Rithum’s media products and tooling, educating clients on new features, platform enhancements, and industry trends.
• Contribute to internal enablement by mentoring Advertising Account Managers, sharing best practices, and improving team-wide executional consistency.
• Stay abreast of emerging media channels, platform updates, and advertising trends to inform forward-looking strategies.

Paid Search Strategist – Ecommerce

• Own and continuously improve caregiver digital experience across endpoint platforms (thin clients, thick clients, print, mobile, peripherals).
• Define and measure experience KPIs (performance, reliability, responsiveness, satisfaction).
• Partner with clinical and operational leaders to ensure endpoint services support real clinical workflows.
• Leverage sentiment, satisfaction data, and experience analytics to prioritize engineering improvements.
• Design and operationalize endpoint telemetry and analytics to provide real-time and trend-based insights into performance, stability, and usage.
• Correlate telemetry signals (CPU, memory, latency, login times, app health) with caregiver experience and business impact.
• Build dashboards and executive-ready insights that translate technical data into clear outcomes and decisions.
• Use data to proactively identify degradation, experience risks, and optimization opportunities before they impact care.
• Engineer and support modern endpoint platforms including thin clients, thick clients, virtual desktops, and hybrid environments.
• Partner with software engineering teams to improve endpoint performance, reliability, and lifecycle automation.
• Drive standardization while allowing for clinically justified exceptions.
• Support zero-touch provisioning, self-service capabilities, and automation across endpoint services.
• Apply service engineering principles to design, scale, and run enterprise endpoint services.
• Partner early with development and infrastructure teams to ensure services are built with reliability, observability, and experience in mind.
• Lead continuous improvement of incident response, root cause analysis, and problem management for endpoint experience issues.
• Balance speed, quality, and safety in a highly available clinical environment.
• Serve as a technical leader and coach within Endpoint Services, elevating engineering rigor and experience thinking.
• Drive cross-functional alignment between IT, clinical operations, and business stakeholders.
• Lead through influence in a complex, matrixed organization.
• Help define and execute the long-term digital experience strategy for enterprise endpoints.

Senior Manager – End Point Digital Experience Team

• Lead the development and ongoing execution of the KCP eCommerce Analytics Roadmap aligned to commercial priorities and growth objectives.
• Partner closely with DTS, Category Management, eCommerce, Finance, Sales, and KCC stakeholders to integrate analytics into planning, execution, and performance tracking.
• Own and manage the KCP eCommerce technology and analytics stack, driving simplification, scalability, and synergies with KCC platforms and tools.
• Integrate AI and advanced analytics capabilities into eCommerce data, insights, and tools to enhance decision-making, forecasting, and opportunity identification.
• Translate complex data into clear, actionable insights, storytelling, and recommendations for senior leaders and cross-functional teams.
• Develop and maintain dashboards, performance scorecards, and standardized reporting across key eCommerce KPIs (traffic, conversion, content, share, pricing, availability).
• Support distributor and marketplace growth initiatives with data-driven insights tied to the eCommerce Playbook and joint business plans.
• Identify gaps, risks, and opportunities in data quality, coverage, and adoption; lead continuous improvement initiatives.
• Coach and enable internal teams on the effective use of eCommerce analytics tools and insights.

• This role will operate as a business product leader in a business‑led, technology‑enabled delivery model.
• This leader will own the successful delivery of personal lines insurance and AAA products to market, with accountability for business outcomes delivered through digital sales and service experiences across multiple distribution channels, including AAA club agency, independent agency, direct, and alternative platforms.
• This leader plays an active role in executing go‑to‑market strategies and tactics, driving digital experience innovation through emerging technologies, including AI and machine learning, and owning the key performance indicators tied to their initiatives.
• Identify and execute opportunities to streamline processes, implement advanced technologies, and enhance risk assessment methodologies.
• Develops design for insurance products’ flawless delivery through multiple distribution channels (e.g., branch agents, call center agents, and independent agents).

Insurance Product Leader – Digital Experience Delivery

• Collaborate with cross-functional partners and development teams to develop and align digital strategies with eCommerce solutions, ensuring seamless integration across desktop, mobile web, and app platforms.
• Manage online launch rollouts, product management, and online offer development to ensure a coordinated and effective customer experience that drives revenue and customer engagement.
• Lead and optimize digital demand and traffic strategies in close partnership with marketing teams.
• Manage SEO strategy, execution, and performance.
• Understand digital audiences and personas to guide customer journeys effectively.
• Lead the development, execution, and ongoing optimization of growth experiments and campaigns using A/B testing, segmentation, and analytics.
• Utilize advanced analytics to gather insights on customer behavior and performance metrics.

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