Ecommerce

• Own the end-to-end web strategy for major product, portfolio, and feature launches.
• Establish the vision, success metrics, operating model, and measurable business outcomes for web initiatives.
• Translate customer behavior and website-performance data into recommendations for product roadmaps, positioning, naming, and investment.
• Develop executive-ready narratives that connect web insights to strategic business decisions.
• Serve as the strategy hub across content, information architecture, design, development, SEO, AEO, ecommerce, delivery, and experimentation.
• Create a unified, prioritized web roadmap across multiple teams and workstreams.
• Lead customer-journey, funnel, page-strategy, and information-architecture decisions.
• Champion accessible, intuitive, trustworthy, and high-performing customer experiences.
• Define and oversee A/B and multivariate experimentation strategies.
• Identify opportunities to use AI for personalization, recommendations, content scaling, and workflow acceleration.
• Establish appropriate governance for AI-enabled content and customer-experience initiatives.
• Partner with design, engineering, analytics, marketing, ecommerce, retail, and product stakeholders.
• Lead creative agencies, development partners, systems integrators, and marketing-technology vendors.
• Develop outcome-based statements of work and hold external partners accountable for quality, speed, and measurable results.
• Guide global web experiences across multiple markets, languages, categories, and customer segments.
• Monitor Core Web Vitals, attribution, conversion, engagement, and other indicators of web-experience health.
• Influence senior leaders and resolve competing priorities through data-backed recommendations.

Principal Web Strategy – Digital Experience Lead

• Author the experience brief from the persona of record, and commission the build from Engineering.
• Own conversion rate and lift by surface, and run the experimentation program through the Manager, CRO and Experimentation.
• Own PDP, checkout, refill, and win-back surfaces, and the personalization and content that lift them.
• Own the martech, tags, and conversion tracking the paid and organic engines run on.
• Lead Content Experience, SEO and Organic Growth, UX, and the Personalization and Lifecycle Lead.
• Partner with BI on the measurement truth that judges each surface, and with Commercial on the briefs.
• Keep the capability built once and reusable, so Commercial pulls it rather than rebuilding it.
• Grow the experimentation muscle and the team, so win rate and bench both compound.

Vice President, Digital Experience

• Lead the strategic vision, digital experience design, and operational management of WWF-US's web presence, including worldwildlife.org and associated digital properties.
• Oversee the web experience strategy, user experience design, digital discoverability, and web performance.
• Serve as the primary strategic owner of WWF's relationship with its external development partner.
• Shape how WWF shows up digitally across search, AI-powered platforms, and emerging discovery channels.
• Partner with the Director, Digital Content; the VP, Digital Platforms; and leaders across Integrated Marketing, Conservation, and Development to advance WWF's digital strategy, audience engagement, and fundraising goals.
• Translate organizational priorities into a coherent, measurable web experience strategy and ensure the website consistently reflects WWF's brand, values, and mission.

Senior Director, Web Experience and Digital Strategy

• Own the integration of support planning and program execution systems with corporate planning standards to eliminate planning lag across the organization
• Partner with department and executive leadership to define annual and multi-year roadmaps, translating strategic intent into funded, scoped, and sequenced programs with clear ownership and success measures
• Define and maintain a portfolio-level view of all Support & Digital Experience initiatives to provide leadership with consistent visibility into scope, progress, dependencies, risks, and business outcomes
• Deploy best-in-class system tooling to run large multi-department programs, equipping teams to effectively manage the full lifecycle of the initiative portfolio
• Establish and demonstrate program management standards to ensure that business requirements, technical requirements, dependencies, and success measures are clearly defined and followed
• Drive risk identification, dependency mapping, and escalation frameworks that proactively surface blockers before they become program-level delays
• Lead program retrospectives and closeout reviews that generate reusable insights and continuously raise the quality bar for future program execution
• Apply data-driven approaches to measure program health and impact, building dashboards and reporting mechanisms that give stakeholders actionable, real-time visibility
• Drive and own the monthly and quarterly business review (MBR/QBR) cadence with department leadership and executive owners
• Serve as the primary interface between Support leadership and cross-functional stakeholders including Product, Engineering, Finance, and IT-synthesizing portfolio status into concise, executive-ready narratives
• Influence and align senior stakeholders across departments through clear communication and structured decision frameworks
• Represent the Support & Digital Experience program office in corporate planning forums, contributing to enterprise-wide prioritization and resource allocation decisions
• Drive year-over-year strategies and programs that continuously transform support systems, customer experience, and technical support engineer tooling
• Own the advancement of the organization's lean maturity through a multi-year roadmap that reaches and sustains Lean Level 4 and Level 5 across support operations
• Champion Al and automation integration into support workflows, anticipating industry disruptions driven by Al, and leveraging Al trends to enhance functional strategy and long-term operational excellence
• Build and evolve the continuous improvement culture across the support organization, coaching teams on lean principles and eliminating waste
• Benchmark internal practices against industry-leading enterprise support models to shape transformation strategy and justify investments

Principal Technical Program Manager, Digital Experience – Innovation

• Lead the development and ongoing execution of the KCP eCommerce Analytics Roadmap aligned to commercial priorities and growth objectives.
• Partner closely with DTS, Category Management, eCommerce, Finance, Sales, and KCC stakeholders to integrate analytics into planning, execution, and performance tracking.
• Own and manage the KCP eCommerce technology and analytics stack, driving simplification, scalability, and synergies with KCC platforms and tools.
• Integrate AI and advanced analytics capabilities into eCommerce data, insights, and tools to enhance decision-making, forecasting, and opportunity identification.
• Translate complex data into clear, actionable insights, storytelling, and recommendations for senior leaders and cross-functional teams.
• Develop and maintain dashboards, performance scorecards, and standardized reporting across key eCommerce KPIs (traffic, conversion, content, share, pricing, availability).
• Support distributor and marketplace growth initiatives with data-driven insights tied to the eCommerce Playbook and joint business plans.
• Identify gaps, risks, and opportunities in data quality, coverage, and adoption; lead continuous improvement initiatives.
• Coach and enable internal teams on the effective use of eCommerce analytics tools and insights.

eCommerce Analytics Manager

• Lead the strategic vision, digital experience design, and operational management of WWF-US's web presence, including worldwildlife.org and associated digital properties.
• Oversee the web experience strategy, user experience design, digital discoverability, and web performance.
• Serve as the primary strategic owner of WWF's relationship with its external development partner.
• Define and drive the long-term strategic vision for WWF's organizational website worldwildlife.org.
• Set standards for user experience, interaction design, information architecture, and web performance across all digital touchpoints.
• Lead the evolution of WWF's web presence into emerging discoverability channels, including AI-powered search.
• Anticipate and respond to shifts in the digital landscape, translating trends in AI, search, and audience behavior into actionable strategies.
• Establish a culture of analytics, experimentation, and continuous improvement grounded in robust data and user research.
• Manage contracts, service level agreements, development prioritization, and budget stewardship to ensure maximum value from external partnerships.
• Oversee the design, user experience, and operational health of worldwildlife.org, ensuring accessibility, performance, security, and compliance with applicable legal standards.
• Guide the organization's approach to technical SEO, structured data, and metadata strategy to maximize organic discoverability and search performance.
• Collaborate with Integrated Marketing, Development, Programs/Goals, and Communications teams to ensure the website meets acquisition, fundraising, and engagement goals.

Senior Director, Web Experience, Digital Strategy

• Serve as the primary steward of the Exostar brand, ensuring consistency across all internal and external communications
• Maintain and evolve brand standards, visual identity systems, templates, and creative guidelines
• Partner with marketing leadership to strengthen brand positioning and market differentiation
• Improve website usability, navigation, accessibility, and overall customer engagement
• Develop user journeys, information architecture recommendations, wireframes, and prototypes
• Lead UX/UI strategy and best practices across digital properties
• Create and oversee high-quality digital and print assets that support corporate marketing, product marketing, events, sales enablement, and executive communications
• Monitor emerging trends in digital design, accessibility, user experience, and customer engagement
• Help define the long-term roadmap for digital experience and brand evolution

Senior Brand & Digital Experience Designer

• Define and own the eCommerce five-year vision
• Lead and develop the eCommerce Annual and Strategic Business Plans
• Provide people leadership for eCommerce Gig program
• Evaluate and recommend marketplace expansions
• Own the eCommerce assortment strategy
• Manage efforts to ensure KCP products rank well in search results
• Mentor sales, finance, RGM, and marketing teams
• Lead product launch gate processes
• Develop and evolve eCommerce playbook
• Partner with RGM, Consumer and Category teams for Price Pack Architecture

eCommerce Product Manager

• Maintains a personal relationship with Jesus Christ.
• Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
• Acts as an advocate to raise awareness of the needs of children.
• Understands Christ’s mandate to protect children and prioritizes child protection in all decision-making.
• Abides by Compassion’s Statement of Commitment to Child Protection and Code of Conduct.
• Reports concerns of abuse, neglect, or exploitation and supports appropriate responses .
• Plans and executes upper ‑ funnel digital content and media initiatives that drive awareness, consideration , and downstream engagement.
• Owns day ‑ to ‑ day execution across assigned channels, including programmatic media, branded content placements, audio and CTV partnerships, affiliates, and digital podcast and influencer advertising efforts.
• Manages relationships with media platforms, publishers, and external partners to ensure effective placement, messaging alignment, and delivery against performance expectations.
• Collaborates with internal content and creative teams to ensure brand consistency and campaign alignment.
• Monitors channel performance using platform reporting, analytics, and defined KPIs.
• Executes ongoing optimization and testing to improve reach, efficiency, engagement, and contribution to full ‑ funnel outcomes.
• Analyzes campaign and channel performance to surface insights, support investment decisions, and recommend optimizations.
• Communicates performance trends, learnings, and recommendations clearly to cross ‑ functional stakeholders.
• Partners closely with Digital Marketing, Analytics, Creative, and Technology teams to integrate digital content and media efforts into broader campaigns, journeys, and activation plans.
• Applies and evolves best practices in digital content distribution, media execution, and performance measurement.
• Monitors emerging platforms, formats, and industry trends, sharing insights to improve channel effectiveness and team capability.

Digital Content & Media Strategist – Digital Experience Specialist III

• Define and own the website vision, roadmap, and prioritization framework aligned to company and go-to-market goals.
• Translate business objectives into clear requirements and measurable outcomes for key site journeys.
• Identify the highest-impact opportunities to improve navigation, messaging clarity, CTAs, and conversion paths.
• Partner closely with UX/design, web developers, and engineering leadership to deliver improvements and releases.
• Coordinate with content stakeholders to ensure pages and journeys are accurate, on-brand, and effective (this role is not expected to be the primary net-new writer).
• Establish an operating cadence for intake → planning → build → QA → approvals → release → measurement.
• Be meticulous about UX, brand consistency, accessibility, and performance across the site.
• Drive continuous optimization through structured testing (e.g., A/B tests), experimentation, and iterative improvements.
• Maintain site/platform stewardship in partnership with engineering: reliability, maintainability, performance, and scalable patterns.
• Own web analytics instrumentation, dashboards, and reporting (what’s working, what isn’t, and what we’ll do next).
• Define and track success metrics for top journeys and landing pages; use insights to inform roadmap decisions.
• Partner with stakeholders to ensure conversion definitions and KPIs are clear, consistent, and actionable.

Head of Web and Digital Experience

• Consultant on ERP, D365 solutions for retail/e-commerce.
• Engage in omnichannel initiatives across USA/India clients.
• Collaborate with global teams, ensuring Agile delivery in high-volume settings.

E-Commerce Consultant – ERP, D365

• Communicate product strategy and roadmap updates effectively to cross-functional stakeholders and leadership.
• Coordinate execution across multiple teams, squads, or pods to ensure seamless product launches and updates.
• Drive product innovation within the E-commerce segment, leveraging a culture of A/B testing and data-driven insights.
• Champion the customer voice across the product organization, prioritizing the roadmap based on user pain points and market dynamics.
• Demonstrate strong technical fluency by anticipating architectural tradeoffs and technical risks.
• Define and analyze complex metrics that inform the success of the product area, driving sustained impact on customer satisfaction and business OKRs.

Senior Product Manager – E-Commerce

• Supports Compassion’s search engine optimization (SEO) efforts across digital channels
• Assists in executing SEO strategies to improve organic traffic, search rankings, and overall discoverability across digital channels
• Supports keyword research, implements on-page optimizations, and contributes to technical SEO efforts under guidance
• Helps maintain SEO best practices across web and content experiences by following established standards and processes
• Supports the optimization of digital content across channels by applying SEO best practices
• Ensures content aligns with defined SEO guidelines
• Supports the monitoring and analysis of SEO performance using tools such as Google Analytics and Search Console
• Assists with A/B testing efforts by tracking results and documenting findings
• Identifies basic trends and opportunities for improvement and shares insights with the team
• Supports collaboration with creative, technology, analytics, and marketing teams to help implement SEO best practices

Digital Experience SEO Specialist I – Temporary

• Lead the development and ongoing execution of the KCP eCommerce Analytics Roadmap aligned to commercial priorities and growth objectives
• Partner closely with DTS, Category Management, eCommerce, Finance, Sales, and KCC stakeholders to integrate analytics into planning, execution, and performance tracking
• Own and manage the KCP eCommerce technology and analytics stack, driving simplification, scalability, and synergies with KCC platforms and tools
• Translate complex data into clear, actionable insights, storytelling, and recommendations for senior leaders and cross-functional teams
• Develop and maintain dashboards, performance scorecards, and standardized reporting across key eCommerce KPIs

North America eCommerce Analytics Manager

• Design, develop, deploy, and support enterprise web applications and large-scale websites with a strong emphasis on Drupal 11+.
• Facilitate work across the full application development lifecycle, including technical discovery, architecture, estimation, development, integration, testing support, deployment, production support, and continuous improvement.
• Develop scalable, secure, and maintainable Drupal solutions that meet enterprise standards for performance, resiliency, supportability, and extensibility.
• Develop integrations between Drupal and Shopify and configure Shopify features and capabilities to support business and commerce requirements.
• Translate functional designs and business requirements into clear technical specifications and implementation plans.
• Work closely with Quality Assurance to ensure solutions are testable, defects are resolved efficiently, and releases meet quality standards.
• Work directly with business stakeholders to gather requirements, explain technical options and tradeoffs, and help deliver practical solutions.
• Contribute to enterprise Drupal architectures, including personalized experiences and headless or decoupled implementations where appropriate.
• Optimize website architecture and delivery for SEO, global scale, performance, and availability.
• Implement and optimize caching and content delivery strategies, including Drupal caching capabilities and Cloudflare features.
• Integrate and support third-party tools such as Algolia and participate in incident response, troubleshooting, and post-deployment support as needed.
• Support multilingual, multi-regional, and globally distributed websites.

Senior Full Stack Developer, Shopify, Drupal

• Partner with Business Leaders: Serve as a trusted advisor to Marketing, Digital, and Member Experience leaders by delivering meaningful financial insights that support strategic business decisions.
• Drive Decision Support: Help leadership evaluate investments, staffing strategies, and operational tradeoffs through proactive financial analysis and scenario modeling.
• Business Case Development: Create ROI analyses, net present value models, and executive-level recommendations that support strategic initiatives and investments.
• Perform Scenario Modeling: Develop financial scenarios that help leaders assess funding priorities, operational changes, and growth opportunities.
• Analyze Capacity & Productivity: Evaluate staffing efficiency, productivity metrics, and delivery economics to optimize organizational performance.
• Support Financial Planning: Lead forecasting, budgeting, and financial planning activities across assigned portfolios and cost centers.
• Develop Executive Narratives: Translate complex financial data into concise, compelling executive-level presentations and financial storytelling.
• Prepare Financial Reporting: Deliver monthly reporting packages, variance analysis, and actionable business insights that support leadership visibility and decision-making.
• Improve Finance Processes: Identify opportunities to simplify, standardize, and improve Finance partnership processes across Marketing and operational teams.
• Drive Cross-Functional Collaboration: Partner across Finance and business teams to improve consistency, reporting efficiency, and strategic alignment.
• Support Portfolio Consolidation: Assist with consolidation and reporting preparation across multiple business portfolios and initiatives.

Senior Financial Analyst – Member & Digital Experience

• Lead performance analytics and reporting for our Amazon marketplace business • Build, maintain, and optimize dashboard reporting and business intelligence tools in Looker, Tableau, or Power BI • Automate recurring reporting to improve data accuracy, consistency, and efficiency • Develop and maintain data models, calculated fields, KPI definitions, and reporting logic • Analyze Amazon marketplace performance, including advertising efficiency, conversion trends, keyword and ASIN performance, pricing, and inventory-related impacts • Monitor core marketplace KPIs such as ROAS, CVR, CTR, CPC, sales, traffic, and category performance • Identify performance issues, trends, and optimization opportunities across campaigns and product portfolios • Build forecasts, variance analyses, and performance recaps to support budget and strategy decisions • Create customer-ready reporting, scorecards, and QBR materials that translate data into clear business recommendations • Partner with marketing, account management, content, and analytics teams to ensure reporting alignment and actionable insights

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