Ecommerce

• Monitor and forecast inventory levels using existing templates
• Plan and execute inventory replenishment
• Place purchase orders with vendors
• Coordinate shipments with freight carriers
• Track inventory movement and ensure lead times are met
• Process customer orders twice daily (morning & afternoon)
• Download order reports and upload into shipping software (ShipStation)
• Generate and organize shipping labels by SKU
• Send sorted labels to warehouse for fulfillment
• Upload tracking numbers back into Walmart
• Review and confirm purchase orders from Walmart
• Coordinate inventory availability with warehouse/vendor
• Schedule and manage carrier pickups
• Generate required documentation:
• Bill of Lading (BOL)
• Advanced Shipment Notice (ASN)
• Invoice
• Maintain inventory levels across all channels
• Track overseas shipments with 60–90 day lead times
• Provide weekly production quotas to vendors
• Assist with pricing and sourcing (manufacturers + freight)
• Accurately enter all transactions into QuickBooks
• Maintain clean and organized financial records
• Daily checks on product listings and ad placements
• Enter inventory received from vendors
• Open and manage cases with Amazon/Walmart when issues arise

E-commerce Operations Assistant

• Execute high-volume multi-channel outreach including cold calling, cold email, and DMs.
• Qualified lead generation focusing on e-commerce brands doing $100K+/month in revenue.
• Manage and nurture the sales pipeline within GoHighLevel to ensure no lead falls through the cracks.
• Maintain a consistent output of 5–10 qualified booked calls per week.
• Achieve a 70%+ show rate through diligent follow-up and lead framing.
• Collaborate with the internal team to refine messaging and targeting based on market data.

Senior SDR, Appointment Setter – E-commerce Growth Agency

• Drive the execution of our digital customer experience, aligning technical platforms with business goals to deliver measurable results.
• Manage and optimize the customer lifecycle to deliver key KPIs using insights from quantitative and qualitative behavioral data.
• Coordinate, manage, and execute website development projects in close partnership with internal teams and external agency partners.
• Serve as the primary liaison between agency partners, Dealers, the IMG Central Team, and various Sales & Marketing stakeholders.
• Own web analytics and insights, translating complex data into executive-level reporting and strategic recommendations.
• Support the sales pipeline, meeting lead generation and lead nurturing targets.
• Successfully launch and implement new content and customer engagement tools across relevant customer-facing digital touchpoints.
• Leverage market research and user insights to drive actionable, strategically applied results.

Website CRM, eCommerce Specialist

• Develop, manage, and optimize digital content and site architecture across the Shopify platform.
• Build and customize themes using HTML, CSS, and Liquid to maintain a premium brand aesthetic.
• Integrate and manage third-party applications and plugins to extend site functionality.
• Connect Shopify with critical external systems (ERP, CRM, PIM, and payment gateways) via APIs.
• Maintain accurate, SEO-optimized product listings to drive organic traffic and consistency.
• Audit and improve site speed, mobile responsiveness, and overall usability.
• Troubleshoot technical issues related to site functionality and third-party integrations.
• Partner with Marketing and Sales teams to execute promotional campaigns and product launches.
• Utilize data insights from site analytics to recommend and implement UX improvements.

Full-Stack Developer – Shopify

• Manage up to 7 concurrent Shopify and eCommerce projects including:
• - Shopify builds
• - CRO initiatives
• - SEO retainers
• - Ongoing support engagements
• Maintain project timelines, budgets, documentation, and delivery quality
• Manage Asana boards, project schedules, risk logs, and change requests
• Coordinate cross-functional collaboration between development, design, SEO, and email teams
• Ensure projects stay within defined scope and performance expectations
• Serve as the primary point of contact for assigned clients
• Provide proactive communication and updates via Loom, email, and meetings
• Lead recurring review calls and roadmap discussions
• Build long-term client relationships focused on trust, transparency, and growth
• Identify upsell and retainer opportunities where appropriate
• Facilitate weekly delivery meetings and project reviews
• Allocate tasks across designers and developers
• Conduct QA reviews and enforce agency standards
• Support junior team members through mentorship and process guidance
• Escalate risks or blockers appropriately to leadership
• Help improve SOPs, workflows, and internal documentation
• Contribute ideas for operational efficiency and process optimization
• Support retrospective reviews and continuous improvement initiatives
• Maintain organized project records and reporting structures
• Review project changes and support budget management
• Ensure projects remain aligned with business goals and profitability targets
• Assist with quoting, scoping, and proposal preparation when needed

Senior Shopify Project, Account Manager

• Own conversion rate optimization across the Shopify storefront PDPs, collection pages, checkout flow, homepage
• Run A/B tests and on-site experiments; manage tooling and interpret results
• Manage Shopify app ecosystem including upsell/cross-sell, reviews, subscriptions, bundles, and site speed tools
• Maintain integrations and troubleshoot issues across apps, pixels, and data layers
• Coordinate with creative team to brief and deploy updated imagery, copy, and UGC across PDPs
• Own PDP optimization on TikTok Shop titles, bullets, imagery, A+ content, category/attribute setup
• Monitor TikTok Shop storefront performance and flag issues to the broader team
• Coordinate with the content and affiliate team to ensure product pages are dialed in to support creator traffic
• Stay current on TikTok Shop feature releases and surface relevant updates
• Assist with Amazon listing optimization titles, bullets, A+ content, backend keywords, imagery
• Work alongside internal stakeholders and agency contacts to implement updates and maintain listing health
• Flag suppressed listings, content issues, or policy flags and coordinate resolution
• Execute campaign sends end-to-end: build, QA, schedule, and deploy in Klaviyo
• Partner with Director of Growth and retention agency on flow strategy — your role is hands-on implementation
• Manage segmentation logic, list hygiene, and send cadence
• Pull post-send reporting and surface performance insights
• Own the review platform — ensure review collection, moderation, and syndication are running
• Leverage AI tools for copywriting, content optimization, and productivity
• Maintain clean documentation across SOPs, app settings, and platform configurations
• Support new channel or integration launches as the business scales

Ecommerce Manager

• Own and optimize end-to-end customer support and CX operations within an e-commerce environment
• Personally handle and resolve complex, high-ticket, or escalated AI-assisted support cases to ensure customer satisfaction
• Lead customer onboarding processes to ensure fast time-to-value and strong early customer engagement
• Manage and continuously improve Zendesk ticket workflows, SLAs, macros, triggers, and automations
• Analyze support data and CX metrics to identify trends, root causes, and improvement opportunities
• Implement, manage, and optimize AI-driven support tools, including chatbots, automations, and self-service solutions
• Collaborate cross-functionally with Product and Engineering to resolve systemic issues and improve product-driven CX
• Develop and maintain support documentation, internal playbooks, and customer-facing knowledge bases
• Ensure consistent, high-quality customer interactions across all support channels (email, chat, and self-service)
• Mentor and guide junior support or CX team members as the team scales

Senior Customer Support – Customer Experience Manager, E-commerce

• Manage and optimise product listings across e-commerce platforms (Shopify, WooCommerce, Takealot, or similar)
• Monitor and improve key e-commerce metrics including conversion rate, AOV, and cart abandonment
• Plan and execute promotional campaigns, seasonal sales, and discount strategies
• Collaborate with marketing and design teams to produce compelling product content and visuals
• Analyse sales data and customer behaviour to identify growth opportunities
• Manage inventory accuracy, pricing updates, and product catalogue maintenance
• Coordinate with logistics and customer support teams to resolve fulfilment issues

E-Commerce Specialist

• Manage and support day-to-day e-commerce operations including product listings and promotions
• Handle order management, inventory coordination, and platform optimisation tasks
• Communicate effectively with internal teams and external stakeholders across time zones
• Maintain accurate records of sales data, campaign performance, and platform metrics
• Use relevant tools such as Shopify, WooCommerce, Google Analytics, and marketplace platforms
• Support the wider team with digital marketing campaigns, SEO, and conversion rate optimisation
• Identify opportunities to increase online revenue and improve the customer shopping experience

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