Ecommerce

• With the goal of eCommerce site stability, the Ecommerce Engineer will perform the initial analysis of the incident or request to determine its severity and urgency.
• This will entail working in an agile environment with a high performing team and quickly responding to dynamic incidents and requirements.
• Responsible for designing, coding, testing and implementing solutions on time and within budget.
• This role will specialize in Front End Development.
• Analyze production trends and recurring UI issues to identify opportunities for stability and performance improvements
• Contribute to automation initiatives (monitoring, alerting, and Lights Out Testing) to reduce manual effort and improve detection
• Partner with the internal team to align UI enhancements with guest journey expectations
• Advocate for UI best practices, including accessibility, performance, and modern design standards
• Support release readiness activities, ensuring UI quality and risk mitigation prior to production deployments
• Drive continuous improvement initiatives across UI engineering and support processes
• Provide feedback into QE and development teams to improve defect quality, test coverage, and production readiness
• Translate solution designs into working code with minimal oversight from team members
• Develop and enhance UI components and storefront features across: Spartacus (Angular-based storefront) and/or Hybris Accelerator (JSP-based storefront)
• Integrate UI with Hybris OCC APIs (REST/JSON) to support seamless data flow
• Implement responsive, accessible (WCAG), and performant UI solutions
• Partner with backend teams to align UI components with service contracts and data models (JSON/Schema)
• Perform unit and integration testing along with perform tests and evaluations regularly to ensure data integrity
• Evaluate interrelationships between programs such as whether a change in one part of a program will cause an unwanted result in another part
• Assist in developing and documenting test cases and testing data requirements and expected results
• Maintain and update documentation of project code and technical processes following standards that are set by the team
• Manage the backlog of incidents and requests to be addressed by the support team
• Enhance existing applications on an as-needed basis and assist in the review of development issues
• Document programming problems and resolutions for future reference
• Provide day-to-day production support for SAP Commerce storefronts with a focus on UI and guest-facing issues
• Troubleshoot and resolve frontend defects, API integration issues, and performance bottlenecks
• Perform end-to-end issue tracing across UI, OCC services, and backend systems to determine severity and urgency
• Participate in incident triage, on-call rotations, and SWAT/command response models as needed
• Monitor and improve UI performance (page load times, Core Web Vitals, responsiveness)
• Ensure cross-browser compatibility and consistent user experience across platforms along with various device compatibility
• Support root cause analysis (RCA) and drive permanent fixes to reduce repeat incidents
• Collaborate closely with Production Support, QE, and Engineering teams to improve release quality and reduce production defects

eCommerce Engineer

• Builds and maintains effective long-term relationship and a high level of satisfaction with assigned client accounts.
• Interacts with clients and other departments to constantly improve operational standards and support client needs by contributing to strategic plans and reviews;
• Implementing production, productivity, quality, and customer service performance standards;
• Continually evaluating processes and procedures; making recommendations for process improvement and communicating to the client as appropriate;
• Providing training to clients as needed.
• Exercise judgment and make decisions that have positive operational impacts on the business line.

Digital Experience Client Advisor

• Embrace human-centered design principles to help create intuitive, engaging digital experiences
• Collaborate with strategists, designers, writers, developers, and project teams throughout the design process
• Assist in creating wireframes, user flows, interface designs, prototypes, and production-ready visual assets
• Apply visual design fundamentals including typography, layout, hierarchy, color, and composition across digital experiences
• Participate in design critiques and thoughtfully incorporate feedback into your work
• Help design responsive websites, landing pages, social assets, emails, and other digital marketing materials
• Support the evolution and maintenance of design systems, component libraries, and digital brand standards
• Stay curious about emerging technologies, AI-enabled workflows, design trends, accessibility, and evolving digital best practices
• Manage multiple assignments while maintaining attention to detail and meeting project timelines
• Continuously develop your skills through mentorship, collaboration, and self-directed learning

Digital Experience Design Intern

• Act as a strategic partner for between our MarTech team and Retail Banking, helping guide how consumer banking experiences are envisioned, designed, and delivered on PNC.com.
• Work closely with Marketing, Design, Technology, Line of Business partners and digital agency, focusing on defining what experiences should be built and why, ensuring alignment with customer needs and enterprise strategy.
• Contribute to the reimagining of PNC’s digital experiences and the underlying capabilities that power them, helping shape decisions during updates to PNC.com and the ongoing evolution of the platform.
• Represent Retail Banking throughout the discovery, planning, and design of PNC.com enhancements.
• Partner with Marketing and Line of Business leaders to identify strategic and scalable use cases for digital experiences and personalization.
• Ensure Retail priorities are clearly articulated and reflected in enterprise digital decisions.
• Identify competitive gaps that can be closed.
• Translate business objectives into end‑to‑end digital journeys, guiding and identifying how Adobe Experience Manager delivers meaningful, personalized experiences.
• Collaborate with Design and Development teams to ensure digital experiences deliver on strategic intent, not just functional requirements.
• Apply design thinking, test‑and‑learn methodologies, and performance analytics to evaluate experience effectiveness and drive continuous improvement.
• Leverage customer insights, analytics, and market trends to inform recommendations and influence experience roadmaps.
• Facilitate intake, briefing, and alignment conversations, ensuring clarity across a diverse set of stakeholders.
• Ensure digital experiences meet operational, regulatory, and risk requirements in partnership with governance teams and can be executed at scale.

Senior Digital Product Manager – PNC.com Retail Experience Strategy

• Own the integration of support planning and program execution systems with corporate planning standards to eliminate planning lag across the organization
• Partner with department and executive leadership to define annual and multi-year roadmaps, translating strategic intent into funded, scoped, and sequenced programs with clear ownership and success measures
• Define and maintain a portfolio-level view of all Support & Digital Experience initiatives to provide leadership with consistent visibility into scope, progress, dependencies, risks, and business outcomes
• Deploy best-in-class system tooling to run large multi-department programs, equipping teams to effectively manage the full lifecycle of the initiative portfolio
• Establish and demonstrate program management standards to ensure that business requirements, technical requirements, dependencies, and success measures are clearly defined and followed
• Drive risk identification, dependency mapping, and escalation frameworks that proactively surface blockers before they become program-level delays
• Lead program retrospectives and closeout reviews that generate reusable insights and continuously raise the quality bar for future program execution
• Apply data-driven approaches to measure program health and impact, building dashboards and reporting mechanisms that give stakeholders actionable, real-time visibility
• Drive and own the monthly and quarterly business review (MBR/QBR) cadence with department leadership and executive owners
• Serve as the primary interface between Support leadership and cross-functional stakeholders including Product, Engineering, Finance, and IT-synthesizing portfolio status into concise, executive-ready narratives
• Influence and align senior stakeholders across departments through clear communication and structured decision frameworks
• Represent the Support & Digital Experience program office in corporate planning forums, contributing to enterprise-wide prioritization and resource allocation decisions
• Drive year-over-year strategies and programs that continuously transform support systems, customer experience, and technical support engineer tooling
• Own the advancement of the organization's lean maturity through a multi-year roadmap that reaches and sustains Lean Level 4 and Level 5 across support operations
• Champion Al and automation integration into support workflows, anticipating industry disruptions driven by Al, and leveraging Al trends to enhance functional strategy and long-term operational excellence
• Build and evolve the continuous improvement culture across the support organization, coaching teams on lean principles and eliminating waste
• Benchmark internal practices against industry-leading enterprise support models to shape transformation strategy and justify investments

Principal Technical Program Manager, Digital Experience – Innovation

• Support brand growth by identifying opportunities to increase GMV and helping develop competitive fulfillment solutions that align with each brand's business goals.
• Partner with internal teams and brand stakeholders to turn strategic initiatives into actionable plans that drive execution and measurable results.
• Manage day-to-day account health by monitoring key performance metrics including on-time delivery, inventory accuracy, customer satisfaction, forecasting, and sales, proactively addressing issues as they arise.
• Build trusted relationships with brand partners, lead regular communications, coordinate cross-functional initiatives, and deliver an exceptional client experience.
• Prepare and present business performance reporting with actionable insights, lead weekly business reviews, track open action items, and ensure timely follow-up to keep accounts on track.

Ecommerce Account Manager – Native Mandarin Speaking

• Own site performance, conversion rate optimization, and on-site campaign execution across DTC channel
• Manage a small, high-output ecommerce team
• Ensure the site is always ready to convert: optimized, merchandised, and aligned to every campaign
• Own Shopify CVR, AOV, and on-site revenue as primary KPIs
• Lead structured A/B testing across PDPs, landing pages, collections, and checkout flow
• Identify and eliminate friction points in the customer journey using analytics
• Coordinate with the creative team on asset delivery timelines and on-site placement
• Own the ecommerce marketing calendar from a site-execution standpoint

Director of Ecommerce

• Serve as the primary steward of the Exostar brand, ensuring consistency across all internal and external communications
• Maintain and evolve brand standards, visual identity systems, templates, and creative guidelines
• Partner with marketing leadership to strengthen brand positioning and market differentiation
• Improve website usability, navigation, accessibility, and overall customer engagement
• Develop user journeys, information architecture recommendations, wireframes, and prototypes
• Lead UX/UI strategy and best practices across digital properties
• Create and oversee high-quality digital and print assets that support corporate marketing, product marketing, events, sales enablement, and executive communications
• Monitor emerging trends in digital design, accessibility, user experience, and customer engagement
• Help define the long-term roadmap for digital experience and brand evolution

Senior Brand & Digital Experience Designer

• Manages enterprise communication channels, including WeConnect Global and the employee email ecosystem.
• Defines channel strategy, including when and how enterprise communication channels are used.
• Establishes and enforces publishing standards and governance for enterprise communication channels.
• Designs and leads implementation of a digital communications intake process for the Corporate Communications team.
• Partners with communications colleagues and internal teams to support effective distribution of key communications.
• Monitors channel effectiveness and recommends improvements based on available data, usage patterns and feedback.
• Helps ensure enterprise messages are delivered consistently and in alignment with communication priorities.

Channels, Digital Experience

• Consult with clients on E-Commerce market trends and provide strategic recommendations
• Summarize data and observations into compelling insights for growth opportunities
• Deliver tailored, compelling solutions that align with customer needs
• Collaborate with internal teams to deliver integrated solutions
• Maintain current knowledge on retail trends
• Develop and maintain strategic relationships with stakeholders
• Meet or exceed sales goals through disciplined pipeline management
• Ensure client satisfaction by proactively addressing challenges

E-Commerce Engagement Manager

• Communicate product strategy and roadmap updates effectively to cross-functional stakeholders and leadership.
• Coordinate execution across multiple teams, squads, or pods to ensure seamless product launches and updates.
• Drive product innovation within the E-commerce segment, leveraging a culture of A/B testing and data-driven insights.
• Champion the customer voice across the product organization, prioritizing the roadmap based on user pain points and market dynamics.
• Demonstrate strong technical fluency by anticipating architectural tradeoffs and technical risks.
• Define and analyze complex metrics that inform the success of the product area, driving sustained impact on customer satisfaction and business OKRs.

Senior Product Manager – E-Commerce

• Sort incoming merchandise into salable, salvage, or discard categories
• Price items using established pricing guidelines
• Accurately post 40 or more items per hour
• Place, rotate, and organize merchandise in designated areas
• Learn and apply knowledge of brands, collectibles, and market trends
• Maintain a clean, safe, and organized workspace
• Operate trash compactor and dispose of waste as needed
• Follow all Goodwill safety, security, and operational policies
• Support Goodwill’s Guiding Principles, including processing all product within 24 hours

ECommerce Associate – Posting & Shipping

• Owns the end-to-end Search product (web/mobile), including vision, roadmap, and lifecycle execution
• Defines and prioritizes search capabilities and outcomes, balancing customer value with technical feasibility and time-to-value
• Leads search discovery and structured experimentation with UX, analytics, and engineering
• Translate customer, business, and platform needs into PRDs, epics, and user stories
• Owns and prioritizes the search backlog in collaboration with engineering and design
• Drives delivery excellence through agile execution, release/experiment cadence, and KPI-based outcome tracking
• Work closely with engineering teams to ensure search solutions are feasible, scalable, and aligned with architectural standards
• Builds strong, trust-based relationships with internal and external stakeholders
• Use analytics and observability tools to monitor search performance and experience quality

Senior Technical Product Manager, eCommerce Search Experience

• Designs, develops and manages activities for a specific digital product from product definition and planning through production, release, and end of life.
• Owns the identification and management of specific features or components within a digital product.
• Translate business requirements into detailed technical specifications and user stories.
• Prioritize backlog items in collaboration with engineering and design.
• Leads individual technical product innovation processes, from ideation, to prototyping, testing, piloting, and scaling.
• Ensures delivery excellence by aligning product execution with agile best practices, sprint goals, and release timelines, while proactively identifying and mitigating risks.
• Leads the full lifecycle of a digital product or platform, from initial concept and strategic planning through development, launch, and eventual sunset.
• Work closely with engineering teams to ensure feasibility, scalability, and alignment with architectural standards.
• Participate in sprint planning, standups, and retrospectives to promote on-time delivery.
• Interface with internal stakeholders to gather feedback and validate technical solutions.
• Use real-time analytics tools to monitor product performance, identify issues, and propose improvements.
• Create and maintain product documentation, including technical specs, release notes, and user guides.

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