Digital Experience Client Advisor

U.S. Bank

Client Advisor developing long-term relationships for U.S. Bank's clients.

Posted 7/22/2026full-timeMinneapolis • Minnesota, Ohio, Oregon, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $86,310 - $105,490 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management, account management, and operational standards, with a strong focus on relationship building, problem-solving, and effective communication. Capable of training clients and implementing process improvements to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Client Management ExperienceAccount ManagementProject ManagementProblem-Solving SkillsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementProject ManagementOperations ManagementLogistics ManagementProcess Improvement

Soft Skills

Relationship BuildingInterpersonal SkillsVerbal CommunicationWritten CommunicationSituational Leadership

Industry Keywords

Business KnowledgeFinancialsProducts/ServicesMarket KnowledgeCustomer Service

About the role

Key responsibilities & impact

Builds and maintains effective long-term relationship and a high level of satisfaction with assigned client accounts.
Interacts with clients and other departments to constantly improve operational standards and support client needs by contributing to strategic plans and reviews;
Implementing production, productivity, quality, and customer service performance standards;
Continually evaluating processes and procedures; making recommendations for process improvement and communicating to the client as appropriate;
Providing training to clients as needed.
Exercise judgment and make decisions that have positive operational impacts on the business line.

Requirements

What you’ll need

Bachelor's degree, or equivalent work experience
Four to seven years of client management experience
Detailed knowledge of business, financials, products/services and the market
Strong relationship building and selling skills
Strong problem-solving skills
Thorough knowledge of account management, project management, operations and logistics
Ability to manage multiple tasks/projects and deadlines simultaneously
Proven customer service/relations skills, including situational leadership and dispute/conflict resolution
Strong presentation, interpersonal, verbal and written communication skills

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law