Ecommerce

• Formulate Omnichannel & Platform Strategy: Define the 3-to-5-year directional roadmap and immediate operational strategies across the My Verizon App, conversational messaging, and emerging technology platforms to drive growth, retention, and lifecycle experience goals.
• Govern Technology & Vendor Sourcing: Partner across Product, Experience Assurance (XA), and IT Engineering to co-author the multi-year technology enablement roadmap, acting as the strategic evaluator of third-party software agreements, platform licensing, and vendor partnerships.
• Drive Commercial & Ecosystem Growth: Formulate forward-looking sales strategies and long-range planning to identify, evaluate, and prioritize alternative commercial avenues and deep third-party digital ecosystem integrations (e.g., Amazon).
• Frame Upstream Structural Problems: Synthesize domestic and global competitor movements, customer insights, and global technology shifts to pinpoint structural vulnerabilities, solving deep architectural and journey friction before development pipelines begin.
• Establish Day-Zero Matrix Alignment: Engage seamlessly with Experience Assurance (XA) and product lines at inception to mandate up-front collaborative planning, coordinate early trade-offs, and lock in co-owned business outcomes and financial targets.
• Lead Capital & Wallet Optimization: Own the comprehensive capital and operational budget planning for the Digital and XA organizations, masterfully managing rigorous trade-off discussions and capacity constraints mapped to proof-of-capacity models.
• Formulate Value Realization & Influence: Oversee macro strategic OKRs and KPIs to systematically measure the business return on core investments, leading a high-performing strategy team that serves as the primary liaison to corporate leadership through data-driven executive narratives.

Senior Director, Experience, Digital Strategy, Planning

• Support the retail team in driving growth across key retail accounts: Walmart and Target digital businesses
• Lead day-to-day management of eCommerce operations, sales performance, forecasting, promotional execution, and digital business analytics while identifying opportunities to improve sales, profitability, and operational effectiveness
• Partner closely with retailer contacts and cross-functional teams across beauty and wellness brands to ensure successful execution of digital commerce initiatives
• Analyze business performance trends and develop actionable recommendations to improve sales, traffic, conversion, and operational metrics
• Own digital shelf excellence including content quality, search optimization, ratings & reviews, assortment health, and conversion performance
• Manage execution of promotional programs, seasonal events, and assortment changes across retailer platforms

eCommerce Sales Manager, Retail

• Develop and execute digital strategies aligned with brand objectives and business goals
• Serve as the primary point of contact for digital planning across media, web, email, and emerging platforms
• Design personalized content strategies to enhance engagement for HCPs and patients
• Embed digital best practices and innovation into brand planning, leveraging success across the organization
• Drive insight development and measurement frameworks (KPIs, learning agendas, reporting tools)
• Identify opportunities for digital health innovation and emerging technologies
• Collaborate with media partners and internal teams to optimize activations and audience targeting
• Provide strategic guidance on digital operations, capability development, and process optimization
• Ensure regulatory alignment and compliance across all digital initiatives
• Act as a business partner to therapeutic areas, integrating digital strategies into broader commercial plans

Digital Strategy Lead – Customer Experience, Digital & Media Strategy

• Own the integration of support planning and program execution systems with corporate planning standards to eliminate planning lag across the organization
• Partner with department and executive leadership to define annual and multi-year roadmaps, translating strategic intent into funded, scoped, and sequenced programs with clear ownership and success measures
• Define and maintain a portfolio-level view of all Support & Digital Experience initiatives to provide leadership with consistent visibility into scope, progress, dependencies, risks, and business outcomes
• Deploy best-in-class system tooling to run large multi-department programs, equipping teams to effectively manage the full lifecycle of the initiative portfolio
• Establish and demonstrate program management standards to ensure that business requirements, technical requirements, dependencies, and success measures are clearly defined and followed
• Drive risk identification, dependency mapping, and escalation frameworks that proactively surface blockers before they become program-level delays
• Lead program retrospectives and closeout reviews that generate reusable insights and continuously raise the quality bar for future program execution
• Apply data-driven approaches to measure program health and impact, building dashboards and reporting mechanisms that give stakeholders actionable, real-time visibility
• Drive and own the monthly and quarterly business review (MBR/QBR) cadence with department leadership and executive owners
• Serve as the primary interface between Support leadership and cross-functional stakeholders including Product, Engineering, Finance, and IT-synthesizing portfolio status into concise, executive-ready narratives
• Influence and align senior stakeholders across departments through clear communication and structured decision frameworks
• Represent the Support & Digital Experience program office in corporate planning forums, contributing to enterprise-wide prioritization and resource allocation decisions
• Drive year-over-year strategies and programs that continuously transform support systems, customer experience, and technical support engineer tooling
• Own the advancement of the organization's lean maturity through a multi-year roadmap that reaches and sustains Lean Level 4 and Level 5 across support operations
• Champion Al and automation integration into support workflows, anticipating industry disruptions driven by Al, and leveraging Al trends to enhance functional strategy and long-term operational excellence
• Build and evolve the continuous improvement culture across the support organization, coaching teams on lean principles and eliminating waste
• Benchmark internal practices against industry-leading enterprise support models to shape transformation strategy and justify investments

Principal Technical Program Manager, Digital Experience – Innovation

• Serve as the primary steward of the Exostar brand, ensuring consistency across all internal and external communications
• Maintain and evolve brand standards, visual identity systems, templates, and creative guidelines
• Partner with marketing leadership to strengthen brand positioning and market differentiation
• Improve website usability, navigation, accessibility, and overall customer engagement
• Develop user journeys, information architecture recommendations, wireframes, and prototypes
• Lead UX/UI strategy and best practices across digital properties
• Create and oversee high-quality digital and print assets that support corporate marketing, product marketing, events, sales enablement, and executive communications
• Monitor emerging trends in digital design, accessibility, user experience, and customer engagement
• Help define the long-term roadmap for digital experience and brand evolution

Senior Brand & Digital Experience Designer

• Lead Solstice’s digital customer experience strategy aligned to commercial growth, operational scalability, and customer centricity
• Develop and lead a multi-year, value-based digital roadmap
• Be a People-Centered Leader, building an inclusive, engaging, and high-performance team; leading with empathy and accountability, and investing in team development
• Own and redesign end-to-end customer journeys to identify and reduce friction points, redesigning journeys to be simpler, faster, and more predictable, while preserving consultative nature of technical sales
• Evolve customer-facing digital platforms integrated with ERP, CRM, supply chain, quality, and product systems. Ensure platforms are secure and scalable
• Lead AI-enabled customer engagement while ensuring IP protection, data security, and regulatory compliance to improve the seller’s experience
• Define and drive success metrics, own business cases, and drive adoption through enablement and change management

Digital Customer Experience Platform Leader

• Lead and improve the QVC & HSN app strategy to improve performance, achieve KPIs, and enhance the customer experience.
• Be the business lead for the NextGen app experience, partnering with IT, program managers, and marketing teams on app development and retention initiatives.
• Oversee app acquisition campaigns end to end, including planning, execution, performance analysis, and optimization.
• Drive engagement and retention strategies through push notifications, in-app messaging, SMS, and related platform capabilities.
• Analyze app and campaign performance on a weekly and monthly basis using tools such as Adobe Analytics, Tableau, Localytics, and Branch to inform future strategy.
• Partner with testing teams to lead A/B testing and optimization efforts, from ideation through implementation, to improve platform performance.
• Build relationships across marketing, IT, web development, eCommerce, planning, and external partners to support overall app growth.

Digital Experience App Strategy Manager

• Communicate product strategy and roadmap updates effectively to cross-functional stakeholders and leadership.
• Coordinate execution across multiple teams, squads, or pods to ensure seamless product launches and updates.
• Drive product innovation within the E-commerce segment, leveraging a culture of A/B testing and data-driven insights.
• Champion the customer voice across the product organization, prioritizing the roadmap based on user pain points and market dynamics.
• Demonstrate strong technical fluency by anticipating architectural tradeoffs and technical risks.
• Define and analyze complex metrics that inform the success of the product area, driving sustained impact on customer satisfaction and business OKRs.

Senior Product Manager – E-Commerce

• Work with the eCommerce Manager to operate all aspects of the Homepage process from strategy to execution.
• Partner with eCommerce category teams & Content team to review business priorities and plan a robust digital strategy that delivers a unique experience for customers.
• Collaborate and build relationships with digital planning partners to maximize promotional capabilities to drive long term strategy and click through rate.
• Lead weekly touchpoint meetings with cross-functional team to review homepage programming plans and enhance opportunities to ensure internal alignment prior to content launch.
• Help with asset optimization, prioritization and needs assessment, and A/B testing conversations to help improve digital programming strategies.
• Use data-driven tools to pull insights and knowledge of the digital business priorities to advocate for resources, develop programming best practices, and provide weekly/ad-hoc analysis on programmed content effectiveness.
• Work with the digital operations team to assess and prioritize content needs

Ecommerce jobs in New Jersey

See all jobs on JobTailor