Ecommerce

• Lead end-to-end UX research and discovery efforts that align to business and product objectives
• Partner with product managers, designers, and business stakeholders to define problems, shape research strategies, and guide decisions
• Select and apply appropriate research methodologies based on context, constraints, and desired outcomes
• Conduct qualitative and exploratory research, including stakeholder interviews, journey mapping, and synthesis of complex inputs
• Translate findings into clear, actionable insights that directly inform product direction and business strategy
• Present insights in a structured, outcome-oriented way for both technical and non-technical audiences
• Identify opportunities to improve digital experiences and support the definition of future-state strategies
• Build strong cross-functional partnerships, positioning research as a critical input to decision-making
• Contribute to consistent research practices, improving quality, clarity, and repeatability across work

UX Researcher – Digital Experience, Corporate & Institutional Banking

• Communicate product strategy and roadmap updates effectively to cross-functional stakeholders and leadership.
• Coordinate execution across multiple teams, squads, or pods to ensure seamless product launches and updates.
• Drive product innovation within the E-commerce segment, leveraging a culture of A/B testing and data-driven insights.
• Champion the customer voice across the product organization, prioritizing the roadmap based on user pain points and market dynamics.
• Demonstrate strong technical fluency by anticipating architectural tradeoffs and technical risks.
• Define and analyze complex metrics that inform the success of the product area, driving sustained impact on customer satisfaction and business OKRs.

Senior Product Manager – E-Commerce

• Maintain and update PAR's Shopify Plus storefronts — adding new products, updating listings, and keeping content current
• Support the ongoing modernization of existing storefronts, including UI improvements and experience audits
• Create and update storefront assets — banners, product imagery, and page layouts using Canva and similar tools
• Serve as the primary point of contact for franchisee operators and internal teams on storefront access, login issues, and purchasing questions
• Troubleshoot issues on behalf of franchisees — diagnosing why something isn't working on their end and coordinating with IT or platform support to resolve it
• Manage user access and account setup for enterprise customer groups
• Translate unique operator or operational needs into practical storefront solutions
• Act as the connective tissue between what franchisees need, what operations requires, and what IT can build

eCommerce Marketing Specialist

• This role is a business product people leader in a business‑led, technology‑enabled delivery model.
• The Senior Manager is accountable for end-to-end execution of agent and member digital sales and service experiences within CSAA personal lines, ensuring consistent, high-quality delivery across distribution channels.
• This people leader owns delivery outcomes, experience quality, driving digital experience innovation through emerging technologies, and KPI performance within their domain, translating enterprise strategy into executable roadmaps and results.
• The role leads a team of Product Managers and ensures alignment across cross-functional partners to deliver business outcomes.
• The Senior Manager operates with significant autonomy in execution and prioritization, while aligning to broader strategic direction.
• Success requires strong leadership in a matrixed environment and the ability to drive clarity, accountability, and results across stakeholders.

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UX Researcher – Digital Experience, Corporate & Institutional Banking

Senior Product Manager – E-Commerce

eCommerce Marketing Specialist

Senior Manager, Digital Experience Delivery – Personal Lines Insurance