DevOps Engineer

• Serve as technical liaison between AI COE and Platform Engineering & Enterprise SRE teams
• Ensure AI systems meet requirements for performance, latency, throughput, resiliency, recovery, observability and reliability
• Partner with AI engineers, Applied AI Scientist, and AI Architects to design, build and maintain scalable, fault tolerant AI systems as per SLO
• Partner with Platform engineering team to design and implement CICD, GITOps, and IAC (Terraform) modules
• Making sure we use our AgentOps NSA, standards, Ref. architecture and tooling
• Partner with enterprise release management and AI Governance team to build & deploy AI solutions using their platform tooling
• Supporting entire AI lifecycle as per the standard work template
• Build standardized deployment templates, reference architecture, automation scripts, terraform modules, CICD pipelines, and operational runbooks for AI workloads
• Design and build IDP (Harness) catalogs, templates & pipelines partnering with enterprise platform engineering team
• Manage production systems to ensure our enterprise SLOs are met
• Manage incident response for production systems, including triaging, escalating, RCA and implementing corrective actions

Principal AI Engineer – Agent Ops, SRE

• Utilize infrastructure as code (IaC) tools, such as Terraform and Ansible, to automate the provisioning of cloud resources and integrate Crossplane to extend IaC capabilities across multiple cloud providers.
• Deploy and manage Kubernetes clusters to ensure scalability, performance, and reliability.
• Develop, maintain, and optimize Continuous Integration and Continuous Deployment/Delivery (CI/CD) pipelines for automated testing and build and deploy applications within Kubernetes environments, incorporating package management tools to handle application dependencies.
• Deploy and manage Crossplane in Kubernetes clusters to unify and automate multi-cloud infrastructure provisioning and management.
• Design and implement the least privileged access policies to ensure that users and services have only the necessary permissions.
• Review and update Identity and Access Management (IAM) policies and roles to adapt to changing project requirements and security best practices.
• Configure Amazon Web Services (AWS) GuardDuty, AWS Web Application Firewall (WAF), and AWS Shield Advanced at scale for comprehensive cloud security management and threat mitigation.
• Set up and build IAC modules to produce AWS accounts based on approved blueprints, ensuring standardized infrastructure compliance and security protocols.
• Work with Python; Rest APIs; AWS; GCP; Capella; Enterprise Redis; Mongo; Cloudformation; Terraform and Ansible; Docker and Kubernetes; DevOps; CI/CD; GitOps and Agile methodologies; deployment and infrastructure orchestration frameworks; CI/CD pipelines; Github; AWS Code Suite; GCP Cloud Build; deploying and running code; and, using Docker and Kubernetes.

DevOps Engineer III

• Work with Cloud technologies, including VPC, Route53, IAM, S3, Lambda, API Gateway, CloudFormation, ALB, VPCs, CloudWatch, ECS and EKS, and auto-scaling
• Utilize Infrastructure as Code (IaC) technologies, including AWS CloudFormation and Terraform
• Manage container technologies, including Kubernetes and Docker
• Perform metrics gathering and health monitoring of applications and systems using AWS CloudWatch and Elasticsearch
• Develop automation workflows and scripts for integrating multiple IT systems, using Python and PowerShell
• Administrate corporate applications, including GitHub, Okta, Jira, Confluence, Slack, Netskope, Active Directory, and SCCM

Senior Devops Engineer

• Design and implement AI-driven workflows using Google Vertex AI and LLMs.
• Drive the strategy and management of production environments across GCP, AWS, and Azure.
• Build self-healing infrastructure utilizing machine learning for predictive maintenance.
• Develop sophisticated CI/CD pipelines with automated security gates and AI-assisted code reviews.
• Oversee multi-tenant cloud environments with a focus on Zero Trust IAM and AI-optimized cost management.

• Design, build, and operate cloud infrastructure and platform services in Azure; plan and execute migration patterns to AWS.
• Own CI/CD and environment automation (build, test, deploy, release) to enable safe, repeatable delivery.
• Implement and evolve observability (metrics, logs, traces, alerting) to improve reliability, performance, and incident response.
• Troubleshoot and resolve production issues across cloud, networking, CI/CD, and platform services; contribute to on-call/incident practices.
• Partner cross-functionally (application, data, platform) through sprint ceremonies to define standards and uplift delivery practices.

Senior DevOps Engineer

• Mobile Deployment Ownership: Own end-to-end deployment, publishing, and configuration for iOS and Android mobile applications.
• Automation & Infrastructure-as-Code: Design, build, and maintain Ansible automation for deployments, APIs, IIS configuration, certificate rotation, and environment standardization.
• Application Hosting & Platform Support: Operate and tune IIS in Windows-based production environments, including performance optimization and safe restarts.

• Support existing deployment, monitoring, and alerting infrastructure to ensure reliability for the FOX One ecosystem
• Advance existing deployment, monitoring, and alerting infrastructure using the latest in AI & ML to future-proof and enhance reliability for the FOX One ecosystem
• Experiment and create AI powered tooling to supercharge developer productivity and boost performance testing
• Support the biggest and best events in the world from the FIFA World Cup, to the Super Bowl and annual World Series games
• Focus on performance bottlenecks and performance improvement techniques leveraging AI & ML
• Help to mentor and train less senior members of the team
• Assist with product/technology selection including implementation of POCs
• Perform post-incident analysis to identify root causes and potential workarounds/solutions
• Be fluid and open to change and evolving processes and tools
• Help lead other engineers in the completion of deliverables

Senior Engineer, AI Site Reliability

• Design, implement, and operate large-scale Kubernetes platforms (EKS/GKE), including multi-region deployments for high availability and scalability.
• Manage Kubernetes cluster lifecycle including provisioning, upgrades, patching, scaling, & BCP/DR.
• Build and enhance CI/CD pipelines using GitHub Actions, and Harness to improve deployment efficiency and reliability.
• Design, build, and operate EKS clusters with technologies such as Karpenter, Cilium, Istio/Envoy, and IRSA/Pod Identity.
• Contributes to the implementation and adoption of Backstage as a developer platform, including templates, scaffolding workflows, and service catalog.
• Build reusable Infrastructure as Code (Terraform) modules and platform automation frameworks.
• Implement AI-driven capabilities such as deployment risk analysis, anomaly detection, and pipeline insights (where applicable).
• Develop strategies for upgrades and patching with minimal downtime and operational risk.
• Support platform security posture by implementing DevSecOps practices and secure software supply chain controls.
• Define and contribute to platform observability, including metrics, logs, traces, and operational dashboards.
• Define SLIs/SLOs and platform health metrics.
• Participate in incident response, root cause analysis, and reliability improvement initiatives.
• Collaborate with cross-functional teams to improve developer experience, platform adoption, and operational efficiency.

• Lead the design, implementation, and operation of large-scale Kubernetes platforms (EKS/GKE) with multi-region architectures ensuring high availability, scalability, and resilience.
• Own Kubernetes lifecycle management including provisioning, upgrades, patching, scaling, and disaster recovery readiness.
• Design, build, operate, and harden EKS clusters using Karpenter, Cilium, Istio/Envoy, and IRSA/Pod Identity.
• Drive multi-cloud platform strategy and modernization initiatives.
• Design and implement enterprise CI/CD pipelines using GitHub Actions, Jenkins, and Harness to improve deployment frequency and release quality.
• Build reusable Infrastructure as Code (Terraform) modules and platform automation frameworks.
• Implement AI-driven capabilities for deployment risk analysis, failure prediction, anomaly detection, release scoring, and automated RCA insights.
• Own and drive adoption of Backstage as the internal developer platform, including software templates, golden paths, scaffolding workflows, and service catalog.
• Improve developer productivity, onboarding experience, and self-service capabilities across engineering teams.
• Implement secure software supply chain practices and integrate DevSecOps controls into CI/CD pipelines.
• Enforce policy-as-code (OPA) and ensure platform security posture and continuous compliance.
• Define platform health metrics, SLIs/SLOs, and implement operational dashboards and observability practices.
• Leverage AI for platform health insights, cost optimization, and predictive capacity planning.
• Lead reliability engineering practices including incident response, postmortems, and automated remediation.
• Develop and execute upgrade and patching strategies with minimal downtime and operational risk.
• Provide hands-on technical leadership and guiding platform engineering best practices.
• Lead architecture reviews, drive platform governance, and ensure cross-functional alignment with engineering, security, and SRE teams.

Lead DevOps Engineer

• Own security across our AWS environments (primary), with additional exposure to GCP and Vercel: IAM, Security Hub, CloudTrail, GuardDuty, KMS, and related controls.
• Design, maintain, and monitor security controls across cloud infrastructure: logging pipelines, alerting thresholds, key management, and privileged access workflows.
• Manage security-relevant access controls across cloud environments and internal systems, including service accounts, credential rotation, and periodic access reviews.
• Provide security input to IT & Infrastructure on network segmentation, endpoint security baselines, and cross-system access policies, without owning those systems yourself.
• Secure our CI/CD pipelines and GitHub Actions environments: secrets management, supply chain risk, and dependency vulnerability workflows.
• Perform secure code reviews and provide hands-on application security support to engineering teams.
• Review authentication flows, payment logic, and API security with human judgment, not just automated scanners.
• Partner with engineers to remediate vulnerabilities and embed security practices into the development lifecycle.
• Own vulnerability management end-to-end: identification, prioritization, remediation tracking, and verification.
• Coordinate our external security review program with third-party audit and penetration testing firms.
• Support incident response through internal triage and investigation, working alongside our external 24/7 response partners.
• Support SOC 2 and other compliance efforts by collecting evidence, documenting controls, and maintaining audit-ready processes for engineering and security-related controls.
• Contribute to DORA compliance initiatives where applicable.
• Maintain clear, auditable documentation of security processes to support audit cycles and long-term knowledge transfer.

Senior DevSecOps Engineer

• You’ll join a team working on a major transformation of one of our core solutions, moving from a legacy WinForms and Citrix setup to a modern, cloud first architecture on Azure.
• This is a hands on engineering role where you’ll build new, web based systems from the ground up.
• You’ll work across backend services, APIs and data driven applications, helping shape how the next generation of the platform is designed and delivered.
• You’ll be joining at a point where the direction is being defined, so there’s real scope to influence design decisions, ways of working and the overall architecture.

Senior Software Engineer – DevOps

• Own the design release and execution of body/chassis structure components from concept through production
• Lead technical development for components and/or new technologies within vehicle programs
• Drive engineering decisions by balancing performance, cost, weight, and timing
• Conduct design analysis and validate designs through testing and development activities
• Collaborate cross-functionally with design studio, manufacturing, purchasing, quality, and suppliers
• Support prototype builds, vehicle integration, and production launch activities
• Identify and implement product improvements and cost reduction opportunities
• Ensure components meet GM technical standards, safety requirements, and quality expectations
• Communicate complex technical topics clearly to leadership and stakeholders

Design Release Engineer – Vehicle Structures

• Own and evolve the enterprise ITSM and IT operations strategy, defining the operating model, governance framework, and accountability mechanisms required for resilient, high-performing service delivery.
• Lead Incident, Problem, and Change Management disciplines, strengthening compliance, risk management, and operational stability while supporting business agility.
• Establish and govern the CMDB capability, maturing the Common Service Data Model (CSDM) to ensure a trusted, actionable system of record.
• Define, monitor, and continuously improve service KPIs and operational health indicators to drive transparency, accountability, and measurable improvements in service quality and customer experience.
• Manage the assigned IT budget and third-party partner relationships, ensuring responsible spend, vendor accountability, and clear value realization.
• Partner closely with IT leaders, business stakeholders, and the PMO to align service delivery priorities with enterprise strategies and outcomes.
• Lead complex, high-impact initiatives, including major ServiceNow platform upgrades and capability expansions.
• Drive consolidation and retirement of legacy tools and processes through migration to the ServiceNow Catalog and standardized workflows.
• Oversee adoption of ServiceNow DevOps Change Velocity and Application Vulnerability Response to enable risk-based change governance, faster delivery, and improved security posture.
• Lead and develop a diverse, high-performing team of Scrum Engineers and practice leads across ITSM, SRE, and DevOps disciplines.
• Serve as the primary intake point for new enterprise initiatives, facilitating prioritization, stakeholder alignment, and shared ownership of outcomes.
• Build and oversee the 2026 Portfolio Plan, aligning investments and capacity with the broader Core Insurance Solutions strategy.

Director, IT Enterprise Services – DevOps

• Review, improve, and help design secure architectures across AWS and Microsoft Azure environments.
• Implement and maintain cloud security controls related to IAM, network segmentation, encryption, logging, key management, backups, secure configuration, and access control.
• Identify and remediate cloud misconfigurations, excessive permissions, insecure storage, public exposure, weak logging, and missing security controls.
• Partner with engineering and infrastructure teams to integrate security checks and DevSecOps practices into CI/CD workflows.
• Operate and improve vulnerability management processes, including scanning, validation, prioritization, remediation tracking, reporting, and exception review.
• Use security monitoring and telemetry platforms to support alert triage, endpoint visibility, log review, investigation, and detection improvement.
• Support compliance monitoring, evidence collection, control mapping, and audit readiness activities using Vanta and Compyl.
• Map technical controls to compliance requirements, internal policies, customer security expectations, and audit evidence needs.
• Participate in threat modeling and security reviews for new applications, infrastructure changes, cloud deployments, and third-party integrations.
• Support incident response activities, including alert investigation, log analysis, evidence gathering, containment recommendations, and post-incident improvements.
• Improve identity and access management practices, including least privilege, MFA, conditional access, service principals, role reviews, privileged access controls, and access certification support.
• Create and maintain security documentation, cloud security standards, control narratives, runbooks, remediation procedures, and architecture diagrams.
• Support implementation and maintenance of security benchmarks and frameworks such as CIS, NIST, SOC 2, ISO 27001, HIPAA, FedRAMP Moderate, and HITRUST.
• Translate security and compliance requirements into practical technical tasks for engineering, IT, and infrastructure teams.

Cloud Security Engineer, DevSecOps Engineer

• Own and evolve our AWS cloud infrastructure using Terraform
• Design, implement, and continuously improve CI/CD pipelines using GitHub Actions
• Champion infrastructure security: proactively identify and remediate cloud misconfigurations
• Own and improve SRE practices: define SLOs, build alerting and observability solutions
• Participate in on-call rotation and own production incidents end-to-end
• Maintain build and release environments for development teams
• Evaluate and adopt emerging DevOps technologies through structured proof-of-concept testing
• Keep documentation, runbooks, and architecture diagrams current and actionable
• Provide technical leadership, mentorship, and strategic guidance to the engineering team
• Interface with executive leadership to communicate platform strategy, risk, and investment tradeoffs

Principal DevOps Engineer

• Lead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Senior Lead Systems Operations Engineer

• Define and execute the enterprise DevOps roadmap aligned with business priorities
• Champion CI/CD, Infrastructure as Code, observability, and cloud-native architectures
• Present delivery metrics, innovation initiatives, and risk mitigation strategies to executive stakeholders
• Build and mentor a global DevOps team to scale platform capabilities
• Oversee Terraform implementations for multi-cloud infrastructure (AWS, Azure)
• Lead containerization strategies using ECS and EKS with secure, scalable orchestration
• Drive automation of infrastructure provisioning, deployment pipelines, and monitoring
• Evaluate and integrate AI-powered tools into DevOps workflows (code generation, automated testing, incident response, predictive analytics)
• Partner with application teams, architects, and security to enable high-velocity, compliant delivery
• Act as trusted advisor to business units, aligning DevOps capabilities with cross-functional needs
• Guide teams in adopting AI assistants and automation tools to accelerate development cycles
• Promote experimentation and continuous improvement across engineering practices
• Ensure operational excellence through advanced observability and proactive incident management
• Recruit and develop top talent committed to innovation and operational excellence
• Foster a culture of ownership, empowerment, and continuous learning
• Leverage engineering productivity platforms (e.g., LinearB, DX) or custom metrics to track DORA metrics, cycle time, and team efficiency
• Use data-driven insights to identify bottlenecks, optimize workflows, and improve organizational agility

Director of DevOps Engineering

• Configure CEP environments for each client, including system settings, workflow orchestration, and deployment configurations
• Translate documented requirements into structured configurations within the platform
• Manage environment setup, versioning, and release readiness across implementations
• Configure and adapt AI prompts within the CEP prompt framework using client-specific parameters, routing rules, and content variants
• Ensure prompt configurations align with standardized templates, guardrails, and system behavior
• Avoid prompt fragmentation by maintaining consistency with core platform logic and reusable patterns
• Test and validate prompt performance within configured workflows to ensure predictable, controlled outputs
• Implement routing logic across care settings (e.g., primary care, urgent care, specialty) based on defined rules
• Configure escalation pathways and decision logic aligned to clinical and operational requirements
• Ensure workflows reflect real-world access, scheduling, and service line operations
• Configure and support integrations with EHR systems (primarily Epic)
• Enable capabilities such as scheduling, provider lookup, and data exchange
• Partner with engineering and client IT teams to validate data flows, authentication, and system performance
• Execute end-to-end testing of workflows, integrations, and prompt configurations
• Execute validation protocols defined by cross-functional teams (e.g., clinical, product, compliance) to ensure outputs align to expected behavior
• Support UAT (user acceptance testing) and ensure production readiness
• Maintain and update configurations as workflows, integrations, or requirements evolve
• Troubleshoot issues related to system behavior, integrations, or configuration errors
• Implement enhancements in a controlled, scalable way across clients
• Operate within defined clinical safety frameworks; do not independently establish clinical logic or safety thresholds
• Execute validation and testing protocols defined by clinical and cross-functional leadership
• Adhere to all data privacy and security requirements, including HIPAA compliance and proper handling of PHI

Forward Deployment Engineer

• Develop, automate, and maintain CI/CD pipelines to ensure optimal software releases in a secure, efficient, and reliable manner.
• Collaborate with cross-functional teams to integrate DevOps practices with security, fostering a culture where security practices are embedded in all processes.
• Support cloud infrastructure initiatives using AWS services such as API Gateway, Lambda, S3, Elastic Kubernetes Service (EKS), RDS, and Cognito.
• Implement and monitor cloud security best practices, including Identity and Access Management (IAM) and Security Groups.
• Contribute to vulnerability mitigation efforts, incident response handling, and compliance audits.
• Manage and monitor infrastructure provisioning in a cloud-native environment, ensuring high system availability and scalability.
• Implement system logging, monitoring, and alerting to ensure application health and performance.
• Continuously evaluate system performance and recommend optimizations for scalability and security.

DevSecOps Engineer

• The Director of Customer Reliability Engineering owns NX1's customer reliability function end-to-end.
• Design and build the L1–L3 support model from scratch — tier definitions, escalation matrix, on-call rotation, SLA/SLO framework, and the AI-native layer that makes it scale
• Own 24x7 production support with hard SLAs across a growing enterprise customer base
• Build the knowledge management and runbook infrastructure that support engineers and AI agents both rely on
• Choose and configure the support tooling stack (ticketing, incident management, observability, status page) as deliberate design choices, not defaults
• Drive operational comms during incidents: P1 cadence, postmortems customers can read, written substance for executive escalations
• Provide credible L1–L3 support across both stacks.
• Design support tiers, on-call rotations, and capacity models that handle both stacks within a single operational frame
• Build the production operations function from scratch — for customer environments NX1 operates (Cloudera-customer book today, NX1-operated customers as they come online)
• Own platform upgrades end-to-end: scheduling, pre-upgrade testing in dev/staging, production execution, rollback discipline, change-management hygiene
• Own the monitoring and alerting infrastructure: what gets measured, what triggers an alert, what's automated, what escalates to a human, what's documented as a runbook vs. a one-pager exception
• Build the automation backbone: runbook execution automation, deploy/upgrade tooling, alert routing, escalation logic, automated remediation for known failure patterns.
• Hire and develop a team of support engineers and managed service engineers spanning US and India
• Build sustainable on-call practices — real geo coverage, comp-time discipline, escalation hygiene
• Protect the team from pre-sales pull; build the handoff model with sales and customer success that keeps support engineers focused

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