Data Analyst

• Evaluate and improve the quality, coverage, and relevance of Lightcast’s enriched data, models, and taxonomies.
• Analyze and classify large-scale labor market data.
• Resolve data ambiguities and develop decision-making frameworks.
• Ensure data quality standards.

Data Analyst – Taxonomy and Classification

• Maintain the KPI standards for Customer Support: document how each metric is calculated and interpreted, keep definitions current across data platforms, and flag to leadership when targets may need adjustment.
• Build and maintain dashboards in Omni Analytics (our BI platform) that serve analyst, manager, and leadership audiences; maintain the semantic layer and metric definitions so every team measures the same things the same way.
• Produce formal analyses and recommendations on volume trends, resolution efficiency, CSAT, contact rate, and cost performance; frame findings in terms of business impact, not just numbers.
• Identify anomalies and performance gaps in Support data; bring a recommended course of action to leadership rather than a flag, and track the response through to resolution.
• Consult on SQL, Snowflake, and BI standards used for Support reporting; ensure Support modeling approach, query patterns, and tooling match organizational standards.
• Lead metric alignment conversations with Data, Product, and Engineering; represent Support's analytical interests and keep shared definitions from drifting.
• Triage and scope ad hoc analysis requests from across the organization; exercise judgment on urgency, feasibility, and which questions are worth answering.

• Lead end-to-end data analysis projects supporting divisional priorities while contributing to broader enterprise initiatives that influence business performance and member outcomes.
• Leverage advanced analytical techniques, industry research, and business knowledge to uncover trends, opportunities, and recommendations for strategic decision-making.
• Partner with stakeholders to identify opportunities for cost reduction, revenue growth, operational efficiency, and enhanced member experiences.
• Take ownership of the debit analytics ecosystem, redesigning and modernizing reporting capabilities to create scalable, actionable insights for product leaders and business partners.
• Transform complex data from multiple sources into meaningful business intelligence that supports product innovation and strategic planning.
• Design scalable dashboards and reporting solutions for informed organizational decision-making.
• Translate complex analyses into clear, actionable recommendations through visualizations and presentations.
• Guide teams through experimental design and interpretation of results with A/B testing efforts.
• Continuously refine KPIs, reporting methodologies, and performance measurement practices to improve visibility.
• Create reusable transformation logic and scalable datasets using Snowflake and advanced SQL techniques.
• Identify opportunities to enhance data infrastructure and workflows.
• Mentor and develop others within the analytics community, promoting best practices and analytical standards.

Senior Data Analyst

• Sit with internal stakeholders (Medicare sales, finance, operations, HR) to walk them through Omni dashboards, capture feedback, document defects and change requests, and track them to resolution.
• Make report-side changes in Omni: tile edits, formatting, labels, filters, and layout. Escalate anything that touches dbt models or schema to the Interim Head of Analytics.
• Write SQL to spot-check numbers, audit data quality, and answer one-off questions from the business.
• Maintain and update the entity-relationship documentation for the Mart layer as the schema evolves.
• Reconcile reported numbers against source systems (Sabal, Atlantis, Paylocity, Sonar, Retreaver) when discrepancies are flagged.
• Own a clean, organized backlog of business requests and known issues so nothing falls through the cracks.

Junior Data Analyst

• The Senior HR Business/Data Analyst is responsible for transforming complex HR data into meaningful insights that drive strategic and operational decisions across the organization.
• This role acts as a bridge between HR, business leaders, and technical teams, ensuring data integrity, developing automated dashboards, and delivering actionable analytics that support workforce planning, team member experience, and overall organizational performance.
• Analyze HR datasets to identify trends, risks, and actionable insights that support strategic and operational workforce decisions.
• Translate complex data findings into clear, concise recommendations that influence HR and business leader decision-making.
• Perform rigorous data validation across HRIS, payroll and timekeeping systems to ensure accuracy and consistency.
• Investigate data quality issues, identify root causes, and partner with HR Operations and HRIS to implement corrective actions.
• Maintain and document HR data definitions, logic, calculations, and business rules to support data governance.
• Design, build, and maintain automated Power BI dashboards that deliver intuitive, high-impact insights for HR and business stakeholders.

Senior HR Business/Data Analyst

• Meet with clients to understand their business needs, define research objectives, identify data sources, and develop analysis plans.
• Apply critical thinking and creative problem-solving skills to proactively identify and develop solutions for clients’ business challenges.
• Conduct exploratory data analysis using large-scale client data sources, and develop briefings and reports to communicate key findings to colleagues and clients.
• Collaborate with teams of data scientists to build pipelines for data engineering and machine learning.
• Work with teams of software developers to build tools for data visualization and analysis.
• Develop recommendations based on completed research and analysis and present these recommendations to clients.
• Demonstrate superior verbal and written communication skills, with the ability to explain complex analytical concepts to stakeholders with both technical and non-technical backgrounds.
• Take ownership of tasks and produce high-quality work products with minimal supervision.

• Responsible for completing reports and projects, such as detailed geo access, member disruption, state PBM licensing applications, state audit/adequacy reports, and pharmacy listing.
• Work closely with the legal team to develop a significant understanding of state PBM and Pharmacy Access laws in order to build reports and capture applicable data to meet regulatory requirements.
• Point of contact for team members, providing both support and data knowledge.
• Provide support to key client needs in order to meet their specific business needs.
• Recommend enhancements to existing systems in accordance with business needs by creating ad hoc and standard reports as well as new information delivery technologies.
• Understand intermediate data relationship concepts and transform data into information that can be proactively used to improve business decisions.
• Lead evaluation of applicable pharmacy network adequacy as required by clients or regulation.
• Create pharmacy directories for our clients and their members that clearly identify the pharmacy services available to them and where they are located.

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Data Analyst – Taxonomy and Classification

Data Analyst

Senior Data Analyst

Junior Data Analyst

Senior HR Business/Data Analyst

Data Analyst

Senior Data Analyst, Pharmacy Network