Customer Support

• Manage multiple client accounts simultaneously
• Build and maintain long-term, trust-based client relationships
• Drive the operational performance of our customer support programs
• Ensure and continuously improve KPIs and SLAs
• Understand clients' business objectives, brand values and customer expectations
• Identify and implement process and team optimization opportunities
• Produce proactive reports and derive strategic recommendations
• Lead and develop the Team Leads within your area of responsibility
• Oversee international, multilingual teams—from small specialist teams up to programs with 80 employees
• Work closely with internal departments to ensure smooth operational execution
• Ensure an excellent customer experience and consistent brand communication
• Own the onboarding of new clients using established implementation and operational processes

Account Manager – BPO, Customer Experience

• Manage the complete order lifecycle, ensuring accurate entry, tracking, and on-time delivery
• Keep customers consistently informed about their order status, dispatch details, and shipment tracking
• Proactively identify potential supply chain delays and provide viable alternatives to the customer
• Provide professional phone support to identify customer needs, fulfill requests, and promote the company’s products and services
• Implement Brand Service Strategies and actively apply new initiatives to improve customer satisfaction
• Track and log order statuses, customer inquiries, and responses in the company's computer systems
• Evaluate and resolve customer complaints with a professional approach
• Manage product and pricing escalations and coordinate with other departments as necessary
• Partner closely with the Sales department to help achieve shared revenue and business targets
• Perform other customer service-related duties and operational tasks as assigned

Customer Service Representative – 1-Year Contract

• You assist customers with inquiries about orders, payments, deliveries, and general concerns
• You use customer feedback to help develop new ideas to continuously improve the customer experience

Email Support Agent – Perfume Industry

• Processing customer emails via a ticketing system
• Maintenance and follow-up of existing customers
• Telephone support
• Management of customer records

Backoffice, Customer Support

• Handling customer emails via a ticketing system
• Managing and following up with existing customers
• Telephone support
• Processing customer records

Back Office, Customer Support

• Handling customer emails via a ticketing system
• Maintenance and follow-up of existing customers
• Telephone support
• Processing customer files

Customer Support jobs in Turkey

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Account Manager – BPO, Customer Experience

Customer Service Representative – 1-Year Contract

Email Support Agent – Perfume Industry

Backoffice, Customer Support

Back Office, Customer Support

Customer Support Manager