Customer Support

• Handling customer emails via a ticketing system
• Managing and following up with existing customers
• Telephone support
• Processing customer records

Back Office, Customer Support

• Handling customer emails via a ticketing system
• Maintenance and follow-up of existing customers
• Telephone support
• Processing customer files

Customer Support Manager

• Deliver a positive customer experience by managing the full shipment lifecycle and resolving service issues
• Build and maintain strong relationships with customers and internal stakeholders, including offshore service teams
• Understand customer business drivers and tailor solutions to meet their needs

Customer Experience Consultant

• Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
• Provide coaching and support to team and serve as a point of contact for escalations
• Develop and maintain client portfolio through regular calls and face-to-face interaction
• Inform clients about problems (system failures, market issues) and provide regular resolution updates
• Advise on and advocate the implementation of process improvement and reengineering to improve client experience
• Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
• Escalate customer feedback, processing delays and errors appropriately
• Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
• Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
• Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives

Customer Service Analyst

• Bearbeitung von telefonischen und schriftlichen Kundenanfragen
• Unterstützung der Kunden beim Anschluss von Elektrogeräten
• Aktives Zurückrufen der Kunden

Kundenservice

• Bearbeitung von Kundenmails via Ticketsystem
• Pflege und Nachverfolgung von Bestandskunden
• Telefonischer Support
• Bearbeitung von Kundenakten

See all jobs on JobTailor

Back Office, Customer Support

Customer Support Manager

Customer Experience Consultant

Customer Service Analyst

Kundenservice

Backoffice, Kundenbetreuung