Customer Support

• Handle high amounts of live chats
• Coordinate and handle customer inquiries about Binance's products, features, and retain regular customers
• Solve customer complaint issues, and create and document report analysis
• Optimize customer complaint processes and improve service quality
• Handle unpredictable emergencies in an efficient and timely manner
• Perform adhoc tasks and reports assigned by shift leader and/or managers

Customer Service Representative

• Lead the planning and coordination of in-store media and POP materials by aligning with campaign owners to ensure timely and effective execution for each campaign window.
• Prepare and distribute the monthly In-store media communication Brief, providing a comprehensive summary of all in-store media activities.
• Coordinate with vendor partners to ensure timely content uploads and oversee content accuracy across all stores for every campaign window.
• Monitor and verify the implementation of in-store communication materials to ensure consistency with campaign objectives and brand standards.
• Collaborate cross-functionally with Marketing, Operations, and external vendors to support seamless campaign execution and drive operational excellence.
• Drive Channel Strategy through all touch points to build holistic customer experience

Customer Experience

• Telephone and written customer support (inbound) in the tourism sector
• Provide sales-oriented assistance to customers during trip planning
• Advise customers on the client’s products
• Ensure customers are satisfied and willing to call again
• Document and follow up on phone calls

Customer Support, German and English

• Lead the technical service function and manage after-sales service operations
• Develop and implement effective service strategies and profitable service business models
• Generate profitable service revenue through contracts, spare parts sales, and warranty management
• Identify and develop new markets for after-sales and service business
• Ensure customer calls are responded to and resolved within agreed SLAs
• Deliver high-quality, prompt service through internal teams and distributors
• Ensure proper warranty administration and claims management
• Lead, coach, and develop the TCS team and third-party service providers
• Develop and implement effective systems for service support, claims management, and service reporting
• Maintain operational costs within agreed budgets

Technical Customer Service Manager

• Handle customer inquiries related to order, products, pricing, and delivery timelines.
• Build strong relationship with main customers and stakeholders.
• Process sales orders accurately in ERP system.
• Process /Access to customer portal base on customer requirements.
• Coordinate with Supply Chain, Production and Logistic teams.
• Monitor Order Status and proactively update customers on delays or changes.
• Monitor / tracking stocks level both PPG and customer.
• Resolve customer complaints, including product quality or shipments issues.
• Manage export / import documentation if dealing with international customers.
• Maintain accurate customer records and transaction data.
• Support the data for weekly /monthly reporting.
• Ensure compliance with company policies and safety standards.

Customer Support jobs in Thailand

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Customer Service Representative

Customer Experience

Customer Support, German and English

Technical Customer Service Manager

Customer Service, OEM