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About the role
Key responsibilities & impact- Lead the technical service function and manage after-sales service operations
- Develop and implement effective service strategies and profitable service business models
- Generate profitable service revenue through contracts, spare parts sales, and warranty management
- Identify and develop new markets for after-sales and service business
- Ensure customer calls are responded to and resolved within agreed SLAs
- Deliver high-quality, prompt service through internal teams and distributors
- Ensure proper warranty administration and claims management
- Lead, coach, and develop the TCS team and third-party service providers
- Develop and implement effective systems for service support, claims management, and service reporting
- Maintain operational costs within agreed budgets
Requirements
What you’ll need- Bachelor’s degree in mechanical or electrical engineering (B.E.)
- A postgraduate qualification in Management is an advantage.
- 12 to 15 years of progressive experience in technical service or after-sales support
- Experience in managing after-sales service, service business development, field call management, third-party management, team management, service selling, and customer-focused operations.
- Proven experience in service business development, team management, and third-party/vendor management.
- Strong customer orientation, problem-solving, and interpersonal skills.
- Experience in service selling and revenue generation is an advantage.
- Team player with strong leadership ability, patience, and a focus on operational excellence.
Benefits
Comp & perks- Competitive salary and bonuses
- Competitive health + wellness benefit plan
- Continuous professional development with many opportunities for growth
- Provident fund
- Hybrid work arrangement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Service Strategy DevelopmentWarranty ManagementRevenue GenerationClaims ManagementService Reporting
Soft Skills
Problem-SolvingInterpersonal SkillsLeadership AbilityTeam PlayerPatience
Certifications
Bachelor’s Degree in Mechanical EngineeringBachelor’s Degree in Electrical EngineeringPostgraduate Qualification in Management