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Binance

Customer Service Representative

Binance

Join Binance's Customer Service team providing exceptional support to clients in Thailand. Handle live chats and coordinate customer inquiries about products and features.

Posted 7/21/2026full-timeRemote • 🇹🇭 ThailandMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on problem-solving and process optimization in the financial services sector. Proficient in handling customer inquiries and complaints while maintaining high service quality and efficiency.

Highest-signal resume keywords
Customer Support ExperienceFinance-Related DegreeProblem-Solving SkillsFluency in English and ThaiKnowledge of Financial Derivative Products

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Inquiry CoordinationComplaint ResolutionReport AnalysisProcess OptimizationE-Commerce Knowledge
Soft Skills
Strong CommunicationAdaptabilityTime Management
Industry Keywords
Financial IndustryCS OperationBusiness ProcessesCustomer Service QualityLive Chat Management

About the role

Key responsibilities & impact
  • Handle high amounts of live chats
  • Coordinate and handle customer inquiries about Binance's products, features, and retain regular customers
  • Solve customer complaint issues, and create and document report analysis
  • Optimize customer complaint processes and improve service quality
  • Handle unpredictable emergencies in an efficient and timely manner
  • Perform adhoc tasks and reports assigned by shift leader and/or managers

Requirements

What you’ll need
  • Bachelor's degree or diploma, preferably in a finance-related major
  • Prior customer support experience with exposure to an e-commerce or financial industry background is a must
  • Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach
  • Experience or knowledge of any financial derivative product is a big plus
  • Willing to work weekends and irregular hours which will include night shifts
  • Fluency in English and Thai are required to be able to effectively coordinate with overseas partners, stakeholders, and customers

Benefits

Comp & perks
  • Competitive salary and company benefits
  • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)