Customer Support

• Digital support and advisory for retail clients
• Identify customer needs and conduct efficient conversations
• Offer and sell products
• Share ideas to improve the customer experience

Digital Customer Support Advisor

• You deliver exceptional customer support via Zendesk, ensuring every interaction is friendly, professional, and solution-oriented
• You support customers with questions related to orders, deliveries, products, returns, and refunds
• You take ownership of customer enquiries and resolve them efficiently while maintaining a high level of customer satisfaction
• You accurately document customer interactions and ensure excellent service quality
• You work with modern AI-powered tools to help deliver efficient, high-quality customer support
• You collaborate with cross-functional teams, including Logistics, Operations, Supply Chain, and Quality Management, to ensure the best possible customer experience
• You work closely with your Customer Support teammates to continuously improve processes and ways of working
• You contribute to Help Centre content and Customer Support improvement projects as you grow in the role

Customer Support Specialist – Italian, Spanish, French Speaker

• Aktive Betreuung eines bestehenden Premium‑Kundenstocks und persönliche:r Ansprechpartner:in über alle Lebensphasen hinweg
• Proaktive Terminvereinbarung auf Basis von CRM‑Leads, Kampagnen, Kundensignalen sowie durch eigenständiges Kundenstockmanagement
• Unterstützung der Kund:innen bankweit bei Anfragen, Koordination von Anliegen und qualitätsvolle Überleitung an Spezialist:innen sicherstellen
• Erkennen von Verkaufspotenzialen, gesamtheitliche Beratung (Veranlagung, Finanzierung, Absicherung) und Entwicklung konkreter Lösungen
• Aktive Nutzung digitaler Tools und Beratungsprozesse sowie Mitgestaltung in der Weiterentwicklung moderner, omnikanaler Kundenbetreuung

Kundenbetreuung Premium

• Plan, coordinate, and execute clinical trial activities across regions in compliance with ICH-GCP, ensuring timely and high-quality delivery.
• Maintain and oversee trial documentation (e.g., ISF, TMF, submissions), ensuring completeness, accuracy, timeliness and audit readiness.
• Collaborate with global and regional stakeholders, vendors, and trial teams to ensure seamless trial conduct and communication.
• Manage and maintain clinical trial systems, databases, and tracking tools ensuring data accuracy.
• Prepare and distribute project plans, status updates, reports, and presentation materials.
• Monitor trial progress, budgets, and system data, identifying risks and implementing corrective actions as needed.
• Coordinate documentation workflows, regulatory submissions, and communication with authorities and regional teams.
• Support reporting, trial close-out activities, and preparation of key deliverables (e.g., CTR appendices).
• Coordinate logistics for trial meetings, materials, and supplies.
• Contribute to quality oversight, inspection readiness, and best practices in clinical trial conduct.
• Act as a key point of contact for trial-related systems, documentation, and operational queries.

Senior Clinical Project Support Specialist – Sponsor Dedicated

• Handling all incoming customer inquiries from patients and other customers via telephone and email
• Ensuring stakeholders have a point of contact
• Responsible for adherence to internal processes
• Independently processing inquiries
• Resolving concerns of these groups autonomously
• Processing daily control reports and tasks

Customer Service Representative – Healthcare

• Entwicklung und Umsetzung der Customer Service Strategie zur Sicherstellung exzellenter Kundenerlebnisse
• Analyse von Kunden und Prozessdaten zur kontinuierlichen Optimierung der Servicequalität
• Aufbau und Weiterentwicklung der Prozesse, Systeme und Standards
• Sicherstellung einer motivierenden Führungskultur sowie Förderung von Eigenverantwortung
• Entwicklung von Karrierepfaden, Coaching und regelmäßige Mitarbeitergespräche
• Ressourcenplanung
• Steuerung der täglichen Kundenservice Operations inkl. KPIs, SLAs und Qualitätsstandards
• Implementierung und Monitoring von Verbesserungsmaßnahmen zur Effizienzsteigerung
• Enge Zusammenarbeit mit Disposition, Sales und Operations
• Sicherstellung eines reibungslosen Informationsflusses für einen optimalen End to End Prozess
• Eskalationsmanagement und lösungsorientierte Zusammenarbeit bei komplexen Kundenfällen

Teamleitung Kundenservice – Region Nord

• Organize and plan trade fair transports.
• Prepare quotations and calculate prices.
• Support sales promotions and marketing activities.
• Monitor the market and acquire new customers.
• Assist and advise customers by phone, email, or in person at trade shows.

Customer Support jobs in Austria

See all jobs on JobTailor