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ESN

Customer Support Specialist – Italian, Spanish, French Speaker

ESN

. You deliver exceptional customer support via Zendesk, ensuring every interaction is friendly, professional, and solution-oriented .

Posted 7/3/2026full-timeRemote • 🇦🇹 AustriaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering exceptional customer support through effective communication and problem-solving skills, utilizing Zendesk and AI-powered tools to enhance service quality and customer satisfaction.

Highest-signal resume keywords
Zendesk ExperienceCustomer SupportNative-Level Proficiency In Italian, Spanish, Or FrenchStrong Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Friendly InteractionProfessionalismSolution-Oriented Approach
Tools & Technologies
AI-Powered ToolsDigital ToolsTicketing System
Industry Keywords
Customer ServiceRetailHospitalityLogisticsOperationsSupply ChainQuality Management

About the role

Key responsibilities & impact
  • You deliver exceptional customer support via Zendesk, ensuring every interaction is friendly, professional, and solution-oriented
  • You support customers with questions related to orders, deliveries, products, returns, and refunds
  • You take ownership of customer enquiries and resolve them efficiently while maintaining a high level of customer satisfaction
  • You accurately document customer interactions and ensure excellent service quality
  • You work with modern AI-powered tools to help deliver efficient, high-quality customer support
  • You collaborate with cross-functional teams, including Logistics, Operations, Supply Chain, and Quality Management, to ensure the best possible customer experience
  • You work closely with your Customer Support teammates to continuously improve processes and ways of working
  • You contribute to Help Centre content and Customer Support improvement projects as you grow in the role

Requirements

What you’ll need
  • You have native-level proficiency in Italian, Spanish, or French (one of these languages is mandatory)
  • You have good English language skills
  • You have some experience in a customer-facing role, such as Customer Service, Retail, Hospitality, or Customer Support
  • You have strong communication and organizational skills
  • You are comfortable using digital tools; experience with Zendesk or a similar ticketing system is a plus
  • You are interested in AI-powered tools and new technologies
  • You have German language skills, which are a plus but not required

Benefits

Comp & perks
  • Flexible working hours and remote work options
  • Attractive employee discounts
  • Subsidy for the E-gym Wellpass
  • Workation
  • Corporate benefits
  • 28 days vacation/year
  • and much more