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Customer Service Representative – Healthcare
DexcomCustomer Service Representative managing healthcare inquiries via phone and email. Working with patients and customers to ensure satisfaction and compliance with internal processes.
About the role
Key responsibilities & impact- Handling all incoming customer inquiries from patients and other customers via telephone and email
- Ensuring stakeholders have a point of contact
- Responsible for adherence to internal processes
- Independently processing inquiries
- Resolving concerns of these groups autonomously
- Processing daily control reports and tasks
Requirements
What you’ll need- Excellent German skills [fluent, written and spoken]
- At least 1–2 years of experience in customer service
- Excellent communication skills
- General IT skills [MS Office]
- Willingness to commute: daily travel to the office required [remote work possible]
Benefits
Comp & perks- Performance-based bonus
- Private pension plan
- Life and accidental death insurance
- Monthly subsidy for private health coverage
- Team events
- Recognition awards
- Health and wellness programs
- Training
- Support for education and professional development
- Product discounts
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceinquiry processingreport processing
Soft Skills
excellent communicationautonomystakeholder management