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Customer Service Representative – Healthcare
DexcomCustomer Service Representative managing healthcare inquiries via phone and email. Working with patients and customers to ensure satisfaction and compliance with internal processes.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
customer serviceinquiry processingreport processing
Soft Skills
excellent communicationautonomystakeholder management
Tools & Technologies
MS Office
Industry Keywords
customer inquiriesinternal processesconcern resolution
About the role
Key responsibilities & impact- Handling all incoming customer inquiries from patients and other customers via telephone and email
- Ensuring stakeholders have a point of contact
- Responsible for adherence to internal processes
- Independently processing inquiries
- Resolving concerns of these groups autonomously
- Processing daily control reports and tasks
Requirements
What you’ll need- Excellent German skills [fluent, written and spoken]
- At least 1–2 years of experience in customer service
- Excellent communication skills
- General IT skills [MS Office]
- Willingness to commute: daily travel to the office required [remote work possible]
Benefits
Comp & perks- Performance-based bonus
- Private pension plan
- Life and accidental death insurance
- Monthly subsidy for private health coverage
- Team events
- Recognition awards
- Health and wellness programs
- Training
- Support for education and professional development
- Product discounts