Customer Success Manager

• Leda vårt CX-arbete och vara vår huvudsakliga kontakt med våra största strategiska kunder
• Se till att våra kunder snabbt får ut värde av sina investeringar genom att utveckla och genomföra långsiktiga planer för nyckelkunder
• Hålla sig uppdaterad om branschtrender och guida kunderna på deras digitaliseringsresa
• Säkerställa ett smidigt samarbete i affärsteamet och kundteamet
• Identifiera möjligheter att öka värdet i våra lösningar
• Driva initiativ som stärker både kundnytta och affärsvärde
• Följa upp och driva viktiga mätetal, såsom konsumtion, livscykel och Health Index Score för våra största licenskunder
• Bidra till att driva utvecklingen av Telia Cygates CX-arbete

• Drive product adoption and demonstrate value for clients
• Manage client relationships and ensure customer satisfaction
• Collaborate with internal teams to exceed client expectations

Swedish-Speaking Customer Success Manager

• Sätta riktningen för Kundframgång i linje med Sitevisions övergripande strategi
• Leda och stödja Nordisk CS-organisation och fortsätta utvecklingen av våra arbetsmetoder
• Hjälpa kunder att lyckas med sina digitala arbetsplats-, intranät- och digitala upplevelseinitiativ
• Stödja kunder inom områden som AI-drivna anställdas upplevelser, automatisering, personalisering och modern digital kommunikation
• Utveckla skalbara metoder för kundlivscykelhantering, kundmognad och värdeverifiering

Head of Customer Success – Nordics

• Identifiera kunder med hög risk för uppsägning och arbeta proaktivt för att behålla dem genom aktiva insatser.
• Ta fram skräddarsydda affärsförslag för att behålla kunder, vilket inkluderar att räkna på rabatter och avtalsförändringar utifrån ett lönsamhetsperspektiv.
• Vägleda kunder via digitala möten, telefon och e-post för att säkerställa att de får ut maximal nytta av plattformen och dess funktioner.
• Kontinuerligt följa upp kundnöjdhet och systemanvändning för att proaktivt fånga upp behov.
• Agera brygga mellan kund och produktteam genom att förmedla värdefull feedback för framtida systemuppdateringar.

Customer Success Specialist

• We are looking for a leader for our CRM Operations & MarTech Ecosystem to guide the stability, configuration, and integration of our global sales and marketing technology stack. • Working closely with the VP Sales and Marketing Applications, you will ensure the overall health of our platforms. • In this role, you will manage a diverse, geographically dispersed team across the Salesforce Admin Squad, Sales & Marketing Applications, and the MarTech Squad. • Your primary goal will be to ensure our internal users have a seamless, effective experience across Salesforce and all integrated third-party tools. • Oversee the global administration and support layer, managing teams across India, LATAM, and EMEA to provide "follow-the-sun" platform reliability. • Manage the third-party application stack, serving as the primary owner for tools outside of Salesforce (e.g., Gong, Outreach, etc.), to ensure consistent uptime and integration integrity. • Lead the MarTech and Data Cloud strategy, overseeing the technical configuration of Marketing Cloud and the evolution of our Data Cloud capabilities. • Drive significant team growth by managing the hiring and onboarding of multiple roles, ensuring we meet our budget and capacity requirements. • Own platform governance and security, ensuring user permissions, profiles, and data sharing rules are strictly managed and compliant. • Collaborate with Marketing and Sales leadership to identify friction points within the technology stack and proactively implement configuration-based solutions. • Report on application usage statistics, highlighting areas of concern and opportunity. • Align application usage and demand with the Project Delivery and Shared Services team.

CRM Operations – MarTech Ecosystem

• Driva onboarding med fokus på snabb time-to-value
• Bygga långsiktiga kundrelationer
• Arbeta proaktivt med customer retention och kundnöjdhet
• Identifiera och driva upsell- och expansionsmöjligheter
• Arbeta i CRM och säkerställa struktur i kunddata
• Hantera viss administration kopplad till kundportfölj
• Följa upp användning, affärsnytta och utvecklingspotential
• Samarbeta nära sälj kring kommersiella möjligheter
• Vara med och utveckla arbetssätt kring automation och AI

• Strengthen lifecycle marketing by turning data and insights into automated CRM programmes that drive engagement, conversion, and retention
• Work hands-on in Braze to design, build, and optimise journeys that support users from onboarding through to loyal, high-value riders
• Analyse lifecycle performance using CRM data to identify opportunities across onboarding, engagement, upsell, and retention
• Investigate user behaviour and campaign performance to uncover automation opportunities, lifecycle gaps, and areas for optimisation
• Translate insights into actionable CRM journeys, segmentation strategies, and targeting logic that can scale across markets
• Build, test, and optimise automated lifecycle journeys in Braze using Canvas, segmentation, and Liquid logic
• Develop reusable templates and scalable campaign structures that reduce manual work and improve consistency
• Identify and implement opportunities to automate existing campaigns and expand lifecycle coverage across the customer journey
• Design and run A/B tests across CRM channels (email, push, in-app) to improve engagement, conversion, and retention
• Analyse experiment results, communicate findings clearly, and turn them into actionable improvements
• Partner with Marketing, Data, and Product to ensure lifecycle activity is aligned with growth priorities and other channel initiatives
• Maintain strong QA processes to ensure accurate segmentation, triggers, tracking, and personalisation, while keeping visibility across journeys to avoid overlap and conflicting experiences.

CRM Automation Specialist

• Own and evolve our global CRM strategy to drive activation, retention, and customer lifetime value across all markets
• Lead a specialised CRM team and sit at the intersection of Marketing, Product, and Growth
• Define and refine the CRM strategy across activation, retention, win-back, and pricing/product lifecycle
• Translate strategy into clear OKRs, backlogs, and roadmaps
• Prioritise initiatives based on quantitative impact
• Own the strategic setup and evolution of our Braze platform
• Partner with Engineering, Product, and Data teams to optimise app event taxonomies
• Identify and test opportunities to use AI and automation within the CRM stack
• Lead, coach, and develop the CRM team through structured sprint planning
• Act as a CRM ambassador across Voi
• Collaborate with regional General Managers and Market Managers
• Oversee CRM legal compliance

CRM Lead – Full-Time

• Driva CRM-kampanjer över de nordiska marknaderna och agera som nyckelsamordnare mellan centrala team, lokala marknader och intressenter.
• Planera och genomföra 1:1 CRM-kampanjer över de nordiska marknaderna.
• Genomföra centralt definierade CRM- och kundengagemang aktiviteter.
• Stödja anpassningar för den lokala marknaden där det behövs.
• Optimera segmentering och kampanjprestanda.
• Koordinera transaktionskampanjer och godkännandeprocesser.
• Övervaka prestanda via KPI-spårning, rapportering och analys.
• Arbeta med BI-verktyg såsom Power BI, Tableau, Adobe Analytics eller liknande.
• Identifiera optimeringsmöjligheter och föreslå förbättringar.

CRM Campaigns Specialist, Automotive Industry

• You'll own the long-term relationship with a portfolio of healthcare customers in Sweden, and potentially across other European geographies.
• Running regular check-ins and business reviews with customers to understand their usage, challenges, and objectives - building relationships across all levels, from operational teams to senior stakeholders.
• Driving feature adoption and platform engagement, helping customers establish frameworks to track their objectives and ensure a strong return on their investment.
• Monitoring customer health scores and proactively managing at-risk accounts, while owning key success metrics such as Net Revenue Retention (NRR), churn rate, and customer satisfaction (NPS).
• Contributing to the renewal process, ensuring customers see continued value and are set up for long-term success.
• Collaborating with Professional Services and Support to ensure smooth onboarding, fast time-to-value, and timely resolution of customer issues.
• Spotting and developing upsell opportunities within the existing customer base in close collaboration with the Commercial team.
• Serving as the primary internal advocate for your customers - channeling structured feedback to Product and other teams to shape the roadmap, and amplifying success stories together with Marketing.
• Leveraging data-driven insights to influence product prioritization based on usage patterns, risk signals, and churn indicators.
• You'll develop quickly and learn about our product, organization, and customers.

Customer Success Manager, Health Tech

• Develop and execute email marketing campaigns, drip sequences, and lead nurturing strategies.
• Manage and optimize CRM workflows, segmentation, and customer lifecycle automation.
• Work with HubSpot, Marketo, Salesforce, or other CRM platforms to improve campaign performance.
• Track and analyze email open rates, CTR, conversion rates, and customer engagement metrics.
• Optimize email templates, A/B test subject lines, and improve deliverability.
• Create and maintain customer segmentation strategies for targeted campaigns.
• Collaborate with marketing, sales, and product teams to personalize customer interactions.
• Implement behavioral triggers and automation workflows to improve retention.
• Ensure compliance with GDPR, CCPA, and email marketing regulations.
• Stay up to date with CRM trends, personalization strategies, and automation best practices.

CRM Specialist

• Own a small portfolio (2–10) of strategic Nordic accounts, accountable for retention, growth, and outcomes
• Build and execute multi-year account plans aligned to customer goals and Hiya’s roadmap
• Drive adoption and value, translating product capabilities into measurable business impact
• Lead end-to-end delivery of POCs, pilots, and complex programs through to production
• Identify and close expansion opportunities (upsell, cross-sell, new use cases)
• Build senior relationships and lead QBRs, influencing customer strategy and direction
• Act as the central point of coordination across Sales, Product, Engineering, and Support
• Manage risk, escalations, and performance to ensure consistent delivery and customer success

See all jobs on JobTailor

Customer Success Manager

Swedish-Speaking Customer Success Manager

Head of Customer Success – Nordics

Customer Success Specialist

CRM Operations – MarTech Ecosystem

Customer Success Manager

CRM Automation Specialist

CRM Lead – Full-Time

CRM Campaigns Specialist, Automotive Industry

Customer Success Manager, Health Tech

CRM Specialist

Strategic Customer Success Manager