Customer Success Manager

• Manage a defined customer portfolio, including scaled or high value strategic accounts
• Build trusted relationships with key stakeholders and act as a strategic advisor for high-value customers
• Own and resolve customer issues (onboarding, billing, contracts, access) via HubSpot, Jira, or similar tools
• Drive product adoption and clearly communicate customer value and outcomes
• Ability to deliver low-touch, digital-first customer engagement
• Contribute to renewal readiness by ensuring customer questions, blockers, and risks are addressed well ahead of renewal cycles.
• Partner with Sales, Product, Value Delivery, and Marketing on renewals, expansion, and customer feedback
• Act as the 'Voice of the Customer' to inform product and process improvements

Customer Success Manager, Supply Side

• Lead a line team of around 15 people (CRM Developers, Java Developers, and Business experts).
• Accountable for IT assets, people, and engineering practices connected to CRM applications.
• Ensure robust IT asset ownership, including lifecycle management, risk, and operational stability.
• Report to the Head of Channels & CRM Engineering.

Team Manager – CRM Application Development

• Own the CRM and Sales Force Effectiveness (SFE) capability and associated ways of working
• Ensure system reliability, data quality, and user adoption across markets
• Enhance CRM capabilities to support SFE processes and efficient commercial execution
• Coordinate and govern cross market SFE cycles, including segmentation, targeting
• Maintain and evolve the market CRM and SFE governance framework
• Serve as the primary CRM specialist and drive continuous improvement
• Own intake, prioritization, and sequencing of CRM and SFE requests
• Execute day-to-day operational tasks and support execution excellence
• Lead master data governance and data quality standards
• Coordinate CRM releases, testing, and change activities across markets

SFE & CRM Manager

• The Omnichannel CRM & Consumer Care Development Executive supports the design, delivery and optimisation of CRM and Consumer Care programmes across Western Europe.
• The role contributes to strategy and executes data-led, compliant activations across the ACR framework to drive consumer acquisition, engagement and retention.
• It ensures effective delivery of CRM initiatives aligned to business targets, while leveraging performance data and insights to continuously optimise results.
• The ideal candidate combines creativity, consumer insight and data to build effective CRM journeys, with strong capability in omnichannel activation and project management.
• Analyze consumer trends, competitive landscape and industry developments to identify opportunities for CRM & Consumer Care growth, innovation and continuous improvement.
• Develop strong understanding of brand priorities and market dynamics, sharing insights and best practices to drive capability and performance across Western Europe.
• Support the development of CRM & Consumer Care strategies and plans through data-driven insights on consumer segments, journeys and activation opportunities.
• Support the design, delivery and optimisation of CRM & Consumer Care programmes end-to-end, including managing project planning, timelines and budgets, briefing and coordinating stakeholders and agencies, and driving targeting, personalisation and testing to improve campaign performance.
• Collaborate with cross-functional teams and agency partners to deliver initiatives, managing dependencies and risks to ensure successful outcomes.
• Contribute to the optimisation of the ACR framework and Consumer Care initiatives, improving targeting, engagement and activation effectiveness.
• Ensure all CRM & Consumer Care programmes are delivered in full compliance with legal, regulatory and internal governance standards, maintaining high quality and data integrity across systems.
• Support the optimisation of CRM processes, controls and MarTech capabilities, including acting as a technical expert for Salesforce Marketing Cloud and Service Cloud, driving continuous improvement and commercial outcomes for WE DRBU.
• Track and report on CRM & Consumer Care performance, leveraging data and analytics to generate insights, monitor impact against key metrics (e.g. engagement, NPS, CSAT), and drive continuous optimisation and business performance.

CRM & CC Development Executive

• Support and influence the migration from SAP CRM to S/4HANA
• Work closely with the existing CRM team within Billing & CRM to develop and operate customer-facing SAP solutions
• Contribute functional expertise within SAP CRM and SAP S/4HANA Utilities for customer engagement
• Help improve and document business processes connected to sales, service, and marketing
• Collaborate on integration and middleware-related topics across SAP and surrounding systems
• Coach and support colleagues proactively by sharing knowledge and contributing to the team's development

Senior SAP S/4HANA CRM Functional Consultant

• Work as an S/4 Hana CRM functional consultant
• Participate in migration from SAP CRM to S/4HANA
• Collaborate with Customer IT Nordic department
• Build and operate solution based on SAP IS-U and SAP CRM
• Support Nordic business units

SAP S/4 Hana CRM Functional Consultant

• Assisting the CRM manager with creating the monthly CRM campaign plan as well as following up on results independently and together with the BI team.
• Coordinating campaign briefs and requests within the team and/or to central teams according to agreed timelines.
• Creating and publishing engaging copy according to the brand's tone of voice. The copy will be used for customer communication (onsite content, emails, banners etc) to encourage new and existing players to engage with the site and take part in promotions.
• Updating content such as text and resources on the brand site.
• Utilizing internal and third-party provider platforms to create campaign-specific pages and promotions. Ensure correct groups/segments/offers are used, that correct sections of the website are updated and that items are published/unpublished as per plans.
• Managing and executing the brands’ communication delivery, accurately and as per given timelines. Responsibilities will include setting up, testing, sending, tracking and reporting on email, SMS, inbox & pop-ups.
• Setting up and execution of automated activities (all lifecycle stages)
• Assisting in the planning of upcoming campaigns.
• Establishing solid communication channels to central operations to inform them about planned campaigns to ensure synergy.

CRM Executive

• Föra affärsinriktade samtal med kunder och föreslå lösningar baserat på deras behov.
• Hantera inkommande ärenden via e-post, chatt och telefon.
• Guida kunder genom deras resa hos Loopia, från allmänna frågor till mer komplexa utmaningar.
• Eskalera svårare ärenden till våra specialistteam när det behövs.
• Leverera en förstklassig kundupplevelse i varje interaktion.
• Delta i utbildningar för att utveckla både mjuka och tekniska färdigheter.
• Stötta onboardingprocessen för nya kollegor.
• Ge rekommendationer kring våra produkter och tjänster.
• Vara kundens röst internt och bidra med värdefull feedback för förbättringar.

Customer Success Advisor

• Lead, coach and develop a high-performing team of Customer Success Managers.
• Drive customer adoption, satisfaction, retention and measurable value delivery.
• Oversee day-to-day operations of the Customer Success function across the Nordics.
• Ensure consistent delivery quality, aligned with defined customer journey and internal standards.
• Continuously improve processes, tools and ways of working to enhance efficiency and scalability.
• Set clear priorities and manage resource allocation across the team.
• Monitor performance metrics and implement actions to improve outcomes.
• Support team members in complex customer situations and manage escalations.
• Conduct performance reviews, recruitment and career development planning.
• Collaborate closely with Account Directors, Customer Support, Delivery, and other functions to drive growth and retention.
• Act as a key escalation point for cross-functional challenges affecting customers.
• Contribute to broader company initiatives and continuous improvements.

Manager, Customer Success Management

• Leda vårt CX-arbete och vara vår huvudsakliga kontakt med våra största strategiska kunder
• Se till att våra kunder snabbt får ut värde av sina investeringar genom att utveckla och genomföra långsiktiga planer för nyckelkunder
• Hålla sig uppdaterad om branschtrender och guida kunderna på deras digitaliseringsresa
• Säkerställa ett smidigt samarbete i affärsteamet och kundteamet
• Identifiera möjligheter att öka värdet i våra lösningar
• Driva initiativ som stärker både kundnytta och affärsvärde
• Följa upp och driva viktiga mätetal, såsom konsumtion, livscykel och Health Index Score för våra största licenskunder
• Bidra till att driva utvecklingen av Telia Cygates CX-arbete

• Drive product adoption and demonstrate value for clients
• Manage client relationships and ensure customer satisfaction
• Collaborate with internal teams to exceed client expectations

Customer Success Manager jobs in Sweden

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