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MSD

SFE & CRM Manager

MSD

CRM & SFE Specialist managing sales effectiveness and CRM capabilities for global healthcare leader. Ensuring system reliability, data quality, and user adoption across pharmaceutical markets.

Posted 6/30/2026full-timeStockholm • 🇸🇪 SwedenMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in CRM administration, particularly with Salesforce or Veeva, while ensuring data quality and governance. Capable of enhancing CRM capabilities to support Sales Force Effectiveness and executing operational tasks with a focus on continuous improvement.

Highest-signal resume keywords
CRM AdministrationSalesforceData GovernanceStakeholder ManagementContinuous Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
CRMSales Force EffectivenessData QualitySegmentationTargetingOmnichannel WorkflowsCommercial OperationsMarket CoordinationSystem ReleasesChange Management
Soft Skills
Communication SkillsAnalytical MindsetCoaching MindsetAttention to DetailSolution-Oriented
Tools & Technologies
VeevaMarTechCRM Systems
Certifications & Qualifications
CRM CertificationsMarTech CertificationsData & Analytics Certifications
Industry Keywords
PharmaHealthcareCommercial ExecutionUser AdoptionCross Market Governance

About the role

Key responsibilities & impact
  • Own the CRM and Sales Force Effectiveness (SFE) capability and associated ways of working
  • Ensure system reliability, data quality, and user adoption across markets
  • Enhance CRM capabilities to support SFE processes and efficient commercial execution
  • Coordinate and govern cross market SFE cycles, including segmentation, targeting
  • Maintain and evolve the market CRM and SFE governance framework
  • Serve as the primary CRM specialist and drive continuous improvement
  • Own intake, prioritization, and sequencing of CRM and SFE requests
  • Execute day-to-day operational tasks and support execution excellence
  • Lead master data governance and data quality standards
  • Coordinate CRM releases, testing, and change activities across markets

Requirements

What you’ll need
  • Degree in Business, Marketing, IT, Data & Analytics, or a related field
  • CRM, MarTech, digital, or data certifications preferred
  • Proven experience in CRM administration (for example, Salesforce or Veeva)
  • Experience in CRM, commercial operations, MarTech, or related roles, ideally within pharma or healthcare
  • Exposure to data governance, system releases, and multi-country stakeholder engagement
  • Strong CRM technical knowledge with an understanding of SFE and omnichannel workflows
  • High attention to data quality, compliance, and detail
  • Ability to translate business needs into clear requirements and practical solutions
  • Strong stakeholder management and communication skills
  • Hands on, structured, and solution-oriented working style
  • Coaching mindset with an analytical and continuous improvement focus

Benefits

Comp & perks
  • Flexible Work Arrangements (Hybrid)
  • Health insurance
  • Professional development opportunities