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About the role
Key responsibilities & impact- Own the CRM and Sales Force Effectiveness (SFE) capability and associated ways of working
- Ensure system reliability, data quality, and user adoption across markets
- Enhance CRM capabilities to support SFE processes and efficient commercial execution
- Coordinate and govern cross market SFE cycles, including segmentation, targeting
- Maintain and evolve the market CRM and SFE governance framework
- Serve as the primary CRM specialist and drive continuous improvement
- Own intake, prioritization, and sequencing of CRM and SFE requests
- Execute day-to-day operational tasks and support execution excellence
- Lead master data governance and data quality standards
- Coordinate CRM releases, testing, and change activities across markets
Requirements
What you’ll need- Degree in Business, Marketing, IT, Data & Analytics, or a related field
- CRM, MarTech, digital, or data certifications preferred
- Proven experience in CRM administration (for example, Salesforce or Veeva)
- Experience in CRM, commercial operations, MarTech, or related roles, ideally within pharma or healthcare
- Exposure to data governance, system releases, and multi-country stakeholder engagement
- Strong CRM technical knowledge with an understanding of SFE and omnichannel workflows
- High attention to data quality, compliance, and detail
- Ability to translate business needs into clear requirements and practical solutions
- Strong stakeholder management and communication skills
- Hands on, structured, and solution-oriented working style
- Coaching mindset with an analytical and continuous improvement focus
Benefits
Comp & perks- Flexible Work Arrangements (Hybrid)
- Health insurance
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRMSales Force EffectivenessData QualitySegmentationTargetingOmnichannel WorkflowsCommercial OperationsMarket CoordinationSystem ReleasesChange Management
Soft Skills
Communication SkillsAnalytical MindsetCoaching MindsetAttention to DetailSolution-Oriented
Certifications
CRM CertificationsMarTech CertificationsData & Analytics Certifications