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Mercell

Customer Success Manager, Supply Side

Mercell

Customer Success Manager in the Supply Side team of Mercell. Supporting supplier customers in public tender processes and driving product adoption in a proactive, value-driven role.

Posted 7/4/2026full-timeStockholm • 🇸🇪 SwedenMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Manage a defined customer portfolio, including scaled or high value strategic accounts
  • Build trusted relationships with key stakeholders and act as a strategic advisor for high-value customers
  • Own and resolve customer issues (onboarding, billing, contracts, access) via HubSpot, Jira, or similar tools
  • Drive product adoption and clearly communicate customer value and outcomes
  • Ability to deliver low-touch, digital-first customer engagement
  • Contribute to renewal readiness by ensuring customer questions, blockers, and risks are addressed well ahead of renewal cycles.
  • Partner with Sales, Product, Value Delivery, and Marketing on renewals, expansion, and customer feedback
  • Act as the 'Voice of the Customer' to inform product and process improvements

Requirements

What you’ll need
  • Demonstrated experience (ideally 3+ years) in Customer Success, Account Management, or a similar client-facing role within SaaS in a B2B environment.
  • Excellent relationship-building, stakeholder communication and problem-solving skills.
  • Proven ability to prioritize and manage multiple accounts with a focus on value delivery and retention.
  • Data-driven mindset with experience using ticketing systems, CRM and Customer Success tools.
  • Comfortable working in a fast-paced, evolving environment.
  • Familiarity with subscription-based business models and customer lifecycle management.
  • Fluency (written and spoken) in English and at least in one of the following languages: Swedish, Norwegian, Danish, German, Latvian, Lithuanian, Estonian.

Benefits

Comp & perks
  • Flexible work arrangements
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Customer Lifecycle ManagementData-Driven MindsetProblem-SolvingValue DeliveryRenewal Readiness
Soft Skills
Relationship-BuildingCommunication SkillsPrioritizationAdaptability