Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Mercell

Customer Success Manager, Supply Side

Mercell

Customer Success Manager in the Supply Side team of Mercell. Supporting supplier customers in public tender processes and driving product adoption in a proactive, value-driven role.

Posted 7/4/2026full-timeStockholm • 🇸🇪 SwedenMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management within a SaaS B2B environment, focusing on relationship-building, value delivery, and customer retention. Proficient in utilizing CRM and Customer Success tools to enhance customer engagement and drive product adoption.

Highest-signal resume keywords
Customer Success ManagementAccount ManagementStakeholder CommunicationCRM Tools ProficiencySubscription-Based Business Models

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Lifecycle ManagementData-Driven MindsetProblem-SolvingValue DeliveryRenewal Readiness
Soft Skills
Relationship-BuildingCommunication SkillsPrioritizationAdaptability
Tools & Technologies
HubSpotJiraCustomer Success Tools
Industry Keywords
SaaSB2BCustomer EngagementDigital-First Approach

About the role

Key responsibilities & impact
  • Manage a defined customer portfolio, including scaled or high value strategic accounts
  • Build trusted relationships with key stakeholders and act as a strategic advisor for high-value customers
  • Own and resolve customer issues (onboarding, billing, contracts, access) via HubSpot, Jira, or similar tools
  • Drive product adoption and clearly communicate customer value and outcomes
  • Ability to deliver low-touch, digital-first customer engagement
  • Contribute to renewal readiness by ensuring customer questions, blockers, and risks are addressed well ahead of renewal cycles.
  • Partner with Sales, Product, Value Delivery, and Marketing on renewals, expansion, and customer feedback
  • Act as the 'Voice of the Customer' to inform product and process improvements

Requirements

What you’ll need
  • Demonstrated experience (ideally 3+ years) in Customer Success, Account Management, or a similar client-facing role within SaaS in a B2B environment.
  • Excellent relationship-building, stakeholder communication and problem-solving skills.
  • Proven ability to prioritize and manage multiple accounts with a focus on value delivery and retention.
  • Data-driven mindset with experience using ticketing systems, CRM and Customer Success tools.
  • Comfortable working in a fast-paced, evolving environment.
  • Familiarity with subscription-based business models and customer lifecycle management.
  • Fluency (written and spoken) in English and at least in one of the following languages: Swedish, Norwegian, Danish, German, Latvian, Lithuanian, Estonian.

Benefits

Comp & perks
  • Flexible work arrangements
  • Professional development opportunities