Customer Success Manager

• Nieuwe klanten onboarden: elk bedrijf verwelkomen, hun noden begrijpen en hen zo snel mogelijk operationeel maken op Shyfter, zodat ze al vanaf de eerste dagen waarde halen uit de tool.
• Support bieden die het verschil maakt: antwoorden via chat en e-mail met duidelijkheid, geduld en empathie, blokkades oplossen, adviseren en geruststellen.
• De adoptie stimuleren: onze klanten begeleiden tijdens de volledige implementatiefase zodat ze het platform ten volle benutten.
• Opleiden en adviseren: een echte productexpert worden, je opleidingen en configuratieadvies afstemmen op de realiteit van elke sector (horeca, retail, zorg, enz.).
• De stem van de klant doorgeven: jij staat in de frontlinie, dus jij deelt met de product- en developmentteams wat schuurt en wat de klanten enthousiast maakt.

• Turn a new customer into a loyal, satisfied, and enthusiastic user
• Empower users and guide them in using the HR solution
• Collaborate with cross-functional teams (sales, marketing, development) to deliver optimal customer service

Customer Success Manager, French

• play a defining role for our customers, from implementation to adoption and expansion
• for HR managers, you're a true salary partner who takes their compensation strategy to the next level
• help lay the foundation of a scalable customer success team by focusing on playbooks (churn, adoption, expansion), health scoring, and a strong communication strategy
• help build Payflip's next chapter: besides flex reward functionalities, we're soon launching extra salary modules (including Payflip Food), and you help our customers grow into them
• roll up your sleeves when designing a strategy

• Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution.
• Achieving renewal and expansion targets through consultative selling techniques.
• Listening to customers and providing feedback to the business.
• Ensuring customer satisfaction and delivery of quarterly account reviews.
• Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings.
• Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer’s needs to develop plans for future growth.
• Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests.

• Drive the evolution of Commercial EMEA Customer Engagement , including applications, integrations, and data flows, in partnership with Product and Platform Owners.
• Develop end‑to‑end architecture for strategic solutions that enable customer engagement journeys across markets and channels.
• Apply appropriate integration patterns and design approaches (e.g., event‑driven, API‑first) to produce robust and scalable integration designs.
• Ensure designs consider internal and external regulatory requirements (e.g., GDPR, Healthcare Business Integrity) and incorporate security and compliance expectations.
• Apply agentic architecture concepts (e.g., orchestration, event-driven interaction, policy/guardrail design) to enable AI‑assisted workflows responsibly within the customer engagement ecosystem.
• Evaluate the technical and economic feasibility of proposed solutions and support informed decisions that balance business needs, technology requirements, and cost/benefit outcomes.
• Lead and coordinate product architecture boards and ensure architectural decisions, standards, and patterns are documented and communicated for consistent adoption.
• Contribute to architecture standards, methodologies, and tools; provide guidance and training to broaden adoption and capability across teams.
• Partner with engineering and global IT teams to ensure delivery aligns with the target architecture, standards, and principles, while driving reuse through reference architectures and shared assets.
• Lead architectural efforts for large, complex initiatives across multiple technologies and vendors, proactively managing dependencies and outcomes.
• Engage with industry forums, analysts, customers, and peers to bring relevant external insights into architectural direction.

Customer Engagement Architect

• Translate Group, Business Group and Business Unit’s EHS ambitions into a focused BU strategic and tactical roadmap with clear priorities and measurable outcomes
• Align, challenge, optimize and support site EHS strategies to ensure consistent, high-quality implementation across all locations
• Identify and address BU-wide EHS risks and performance trends using audits, data and site insights
• Drive performance management through KPIs, reviews and actionable reporting for BU leadership
• Stimulate innovation, EHS courage, collaboration and accountability at all levels
• Act as a trusted EHS advisor to BU management and represent the BU in Group EHS forums
• Coach site management and EHS teams to translate standards and legal requirements into robust local practices
• Promote strong safety leadership and ownership throughout line management and teams

EHS Expert

• Master the cobalt value chain and develop new solutions
• Collaborate for better environmentally sustainable products
• Contribute to innovative practices in recycling and refining

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