Implementation Specialist

• Deploy, configure, and implement an enterprise Data Loss Prevention solution.
• Responsible for installing and activating the DLP platform.
• Ensure the solution is operational and aligned with customer security requirements.

Data Loss Prevention, Implementation Consultant – Part Time

• Coordinate the implementation process from signed contract through successful customer launch.
• Schedule and manage kickoff meetings, onboarding sessions, and implementation calls.
• Collect, validate, and organize onboarding documentation and customer information.
• Coordinate customer training sessions and monitor implementation milestones.
• Ensure customers successfully launch according to established timelines.
• Serve as the primary operational point of contact during onboarding and implementation.
• Manage customer communications related to onboarding, implementation, training, and follow-up activities.
• Maintain implementation documentation, SOPs, and operational workflows.
• Monitor customer progress and proactively identify operational gaps.
• Receive, triage, and coordinate technical support requests.
• Collaborate with Product and Engineering teams to resolve customer issues.
• Monitor support tickets through resolution and confirm successful issue resolution with customers.
• Provide proactive communication throughout the support lifecycle.
• Manage customer workflows and records within HubSpot or similar CRM platforms.
• Build, maintain, and optimize operational automations.
• Maintain accurate implementation dashboards and customer records.
• Document internal processes and continuously improve operational efficiency.
• Conduct 30-, 60-, and 90-day customer check-ins.
• Track customer health, adoption, and engagement metrics.
• Identify at-risk customers and coordinate proactive engagement strategies.
• Support customer renewals through operational planning and cross-functional collaboration.

Customer Operations – Implementation Manager

Customer Success Manager

• Engage with a portfolio of clients to ensure they get the best value from FiscalNote: Global Intelligence products and services
• Drive product adoption and usage to help client retention and expansion
• Partner closely with Account Managers and Client Success Team to support senior executive clients in client engagement and retention activities across the EMEA region
• Coordinate and manage event outreach, executive planning sessions, and client calls from scheduling through delivery
• Plan and execute virtual and in-person client events, executive roundtables, roadshows, and market briefings
• Serve as a key point of coordination between clients, analysts, and commercial team members to ensure a seamless client experience
• Track and manage client engagement activities, ensuring timely follow-up and execution of commitments
• Support client onboarding and adoption of FrontierView services and resources
• Assist in the preparation of client presentations, briefing materials, meeting agendas, and event communications
• Monitor client engagement trends and identify opportunities to increase utilization of FrontierView services
• Maintain accurate records of client interactions, activities, and engagement metrics within Salesforce and other internal systems
• Support regional and global commercial initiatives as needed, including strategic projects, events, and client campaigns
• Collaborate across Commercial, Strategic Insights, and Operations teams to deliver exceptional client outcomes
• Help identify opportunities to improve processes, client experiences, and team efficiency

Client Success Associate

• Installs, repairs and maintains hardware of ATM’s and related devices.
• Produces and maintains equipment performance/activity reports and installs modifications.
• Provides multi-vendor maintenance.
• Maintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues.
• Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Daily process the movement of stock and nature of the callout details on the mobile app.
• Communicate status updates with your electronic call notes throughout the day.
• Deal with customers and third-party service providers telephonically and in-person.
• Travel within South Africa to perform ATM’s and related devices servicing, installations and repairs.
• Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required.

Customer Engineer

• Receive merchant handover from the Sales team after deal closure.
• Create merchant accounts and branches within the Prepit system.
• Configure merchant settings according to business requirements.
• Set up menus, products, categories, pricing, operating hours, and other merchant specific configurations.
• Ensure all merchant information is accurately entered into the system.
• Validate setup quality before merchant activation.
• Coordinate merchant onboarding timelines and implementation plans.
• Serve as the primary point of contact during the onboarding phase.
• Resolve onboarding related issues and escalate technical issues when necessary.
• Follow up on pending tasks to ensure timely merchant activation.
• Work closely with Sales, Product, Operations, and technical teams.
• Maintain accurate onboarding records and merchant documentation.
• Prepare weekly and monthly onboarding reports.

Customer Success Executive – Merchant Onboarding, Configuration

• Audit current workflows for order processing, financial management, and operational activities.
• Analyze existing software functionality to identify bottlenecks, redundancies, and automation opportunities.
• Evaluate accounting processes and recommend AI-enhanced solutions to improve efficiency and accuracy.
• Identify opportunities to streamline workflows and improve operational scalability.
• Build and deploy AI agents using ChatGPT, Claude, and related AI technologies.
• Automate accounting workflows within QuickBooks, including invoice scanning, filing, and processing activities.
• Create secure automated systems for order processing, data retrieval, organization, and storage.
• Implement AI-powered solutions that automate repetitive and business-critical tasks.
• Partner closely with finance, operations, and IT teams to implement automation solutions.

AI Implementation Specialist

• Act as the primary contact for client accounts via Slack, Email, and Google Meet.
• Lead onboarding sessions, pre-launch meetings, and periodic client check-ins (15-day, 30-day, etc.).
• Communicate campaign performance updates, findings, and next steps clearly and proactively.
• Ensure clients feel supported and informed at every stage of engagement.
• Proactively manage client relationships by identifying potential concerns, opportunities, and action items before they become issues.
• Investigate client concerns and performance challenges to identify root causes and collaborate on effective solutions.
• Continuously learn about clients' businesses, industries, and goals to provide more strategic support and recommendations.
• Maintain a professional, work-related social media presence and engage appropriately as part of the company's relationship-building and networking efforts.
• Review dashboards and reports prepared by the analytics team to extract key trends and insights.
• Deliver findings in a clear, client-friendly way — turning performance data into actionable recommendations.
• Identify patterns in campaign performance, lead quality, and conversion rates.
• Suggest optimizations based on client goals and data trends.
• Track and manage client action items and deliverables across a portfolio of approximately 50 clients.
• Ensure all follow-ups — including report delivery, campaign adjustments, and disposition data — are handled promptly.
• Maintain up-to-date communication records in internal systems and CRM platforms, with preference for candidates experienced in HubSpot Service Hub.

Customer Success jobs in Egypt

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Data Loss Prevention, Implementation Consultant – Part Time

Customer Operations – Implementation Manager

Client Success Associate

Customer Engineer

Customer Success Executive – Merchant Onboarding, Configuration

AI Implementation Specialist

Client Success Associate