Client Success Associate

FiscalNote

Client Success Manager engaging clients to drive product adoption for FiscalNote's Global Intelligence products. Collaborating with teams to ensure client retention and satisfaction.

Posted 6/24/2026contractRemote • 🇪🇬 EgyptJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Engage with a portfolio of clients to ensure they get the best value from FiscalNote: Global Intelligence products and services
Drive product adoption and usage to help client retention and expansion
Partner closely with Account Managers and Client Success Team to support senior executive clients in client engagement and retention activities across the EMEA region
Coordinate and manage event outreach, executive planning sessions, and client calls from scheduling through delivery
Plan and execute virtual and in-person client events, executive roundtables, roadshows, and market briefings
Serve as a key point of coordination between clients, analysts, and commercial team members to ensure a seamless client experience
Track and manage client engagement activities, ensuring timely follow-up and execution of commitments
Support client onboarding and adoption of FrontierView services and resources
Assist in the preparation of client presentations, briefing materials, meeting agendas, and event communications
Monitor client engagement trends and identify opportunities to increase utilization of FrontierView services
Maintain accurate records of client interactions, activities, and engagement metrics within Salesforce and other internal systems
Support regional and global commercial initiatives as needed, including strategic projects, events, and client campaigns
Collaborate across Commercial, Strategic Insights, and Operations teams to deliver exceptional client outcomes
Help identify opportunities to improve processes, client experiences, and team efficiency

Requirements

What you’ll need

Bachelor's degree (or equivalent work experience) in business, economics, international affairs, communications, marketing, or a related field
1-3 years of experience in client success, client services, account coordination, project management, events, consulting support, or a related client-facing role
Experience managing multiple projects and stakeholders simultaneously in a fast-paced environment
Strong organizational and time-management skills with exceptional attention to detail
Demonstrated ability to work independently and effectively in a remote environment
Excellent written and verbal communication skills
Naturally curious and eager to learn about global markets, economics, geopolitics, and client business challenges
Strong problem-solving skills and a proactive mindset
Comfortable interacting with senior-level stakeholders and executives
Professional, responsible, self-motivated, and highly dependable
Demonstrated ownership, accountability, and follow-through
Experience supporting events, executive briefings, webinars, or client programs is a plus
Familiarity with Salesforce, CRM systems, or project management tools is a plus
English fluency required; Arabic fluency is a plus

Benefits

Comp & perks

Competitive salaries
Retirement accounts
Equity packages
Comprehensive benefits packages

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

client successaccount coordinationproject managementevent planningclient onboardingpresentation preparationengagement metrics trackingstakeholder managementprocess improvementproblem-solving

Soft Skills

organizational skillstime-management skillsattention to detailindependencecommunication skillscuriosityproactive mindsetprofessionalismdependabilityaccountability