Customer Operations – Implementation Manager

Scale Army Careers

Customer Operations & Implementation Manager overseeing customer onboarding and operational support for U.S. clients.

Posted 7/21/2026contractRemote • 🇪🇬 EgyptMid-LevelSenior💰 $1,500 - $1,800 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding and implementation management, with a strong focus on coordinating cross-functional teams and optimizing operational workflows. Proficient in managing customer communications and tracking engagement metrics to ensure successful project execution.

Highest-signal resume keywords

Customer Onboarding ManagementImplementation Project CoordinationCross-Functional Team CollaborationHubSpot CRM ExperienceOperational Workflow Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OperationsImplementation ManagementProject ManagementDocumentation ManagementOperational Efficiency Improvement

Soft Skills

Proactive CommunicationCustomer EngagementProblem-Solving

Tools & Technologies

HubSpotCRM Platforms

Industry Keywords

Onboarding DocumentationImplementation MilestonesCustomer Training SessionsSupport Lifecycle ManagementCustomer Health Metrics

About the role

Key responsibilities & impact

Coordinate the implementation process from signed contract through successful customer launch.
Schedule and manage kickoff meetings, onboarding sessions, and implementation calls.
Collect, validate, and organize onboarding documentation and customer information.
Coordinate customer training sessions and monitor implementation milestones.
Ensure customers successfully launch according to established timelines.
Serve as the primary operational point of contact during onboarding and implementation.
Manage customer communications related to onboarding, implementation, training, and follow-up activities.
Maintain implementation documentation, SOPs, and operational workflows.
Monitor customer progress and proactively identify operational gaps.
Receive, triage, and coordinate technical support requests.
Collaborate with Product and Engineering teams to resolve customer issues.
Monitor support tickets through resolution and confirm successful issue resolution with customers.
Provide proactive communication throughout the support lifecycle.
Manage customer workflows and records within HubSpot or similar CRM platforms.
Build, maintain, and optimize operational automations.
Maintain accurate implementation dashboards and customer records.
Document internal processes and continuously improve operational efficiency.
Conduct 30-, 60-, and 90-day customer check-ins.
Track customer health, adoption, and engagement metrics.
Identify at-risk customers and coordinate proactive engagement strategies.
Support customer renewals through operational planning and cross-functional collaboration.

Requirements

What you’ll need

3+ years of experience in customer operations, implementation management, or a related operational role.
Experience coordinating cross-functional teams including Sales, Product, Engineering, and Customer Success.
Experience managing customer onboarding and implementation projects.
Experience working with CRM platforms, preferably HubSpot.
Experience managing multiple projects, priorities, and deadlines simultaneously.

Benefits

Comp & perks

Health insurance
Professional development opportunities