Client Success Associate

Scale Army Careers

Client Success Associate ensuring effective communication and performance visibility. Manage and optimize marketing campaigns for a diverse portfolio of clients within a remote setup.

Posted 6/2/2026contractRemote • 🇪🇬 EgyptJuniorMid-Level💰 $1,900 - $2,200 per monthWebsite

About the role

Key responsibilities & impact

Act as the primary contact for client accounts via Slack, Email, and Google Meet.
Lead onboarding sessions, pre-launch meetings, and periodic client check-ins (15-day, 30-day, etc.).
Communicate campaign performance updates, findings, and next steps clearly and proactively.
Ensure clients feel supported and informed at every stage of engagement.
Proactively manage client relationships by identifying potential concerns, opportunities, and action items before they become issues.
Investigate client concerns and performance challenges to identify root causes and collaborate on effective solutions.
Continuously learn about clients' businesses, industries, and goals to provide more strategic support and recommendations.
Maintain a professional, work-related social media presence and engage appropriately as part of the company's relationship-building and networking efforts.
Review dashboards and reports prepared by the analytics team to extract key trends and insights.
Deliver findings in a clear, client-friendly way — turning performance data into actionable recommendations.
Identify patterns in campaign performance, lead quality, and conversion rates.
Suggest optimizations based on client goals and data trends.
Track and manage client action items and deliverables across a portfolio of approximately 50 clients.
Ensure all follow-ups — including report delivery, campaign adjustments, and disposition data — are handled promptly.
Maintain up-to-date communication records in internal systems and CRM platforms, with preference for candidates experienced in HubSpot Service Hub.

Requirements

What you’ll need

1+ year of experience in Client Success, Account Management, or Marketing Operations.
Experience in sales, marketing, or performance marketing is a strong plus.
Familiarity with marketing KPIs such as Cost Per Sale, Contact Rate, and Conversion Rate (training provided).
Familiarity with CRM systems, particularly HubSpot Service Hub, is strongly preferred.
Comfortable working with Excel or Google Sheets for light analysis and data verification.
Reliable high-speed internet connection and a professional remote work setup.
Consultative mindset — you don't just report data, you help clients make sense of it.
Proactive communicator who anticipates client needs and follows up consistently.
Analytical and detail-oriented with strong root-cause problem-solving skills; able to dig beneath surface-level issues and identify underlying drivers of client challenges.
Personable and client-focused — able to build trust quickly and maintain strong professional relationships.
Highly organized multitasker capable of managing a large client portfolio in a fast-paced environment.
Naturally curious and growth-minded, with a genuine interest in continuous learning and understanding client businesses.
Comfortable maintaining a professional presence on LinkedIn and leveraging social media as a relationship-building tool.

Benefits

Comp & perks

Final compensation is set after evaluating experience and location.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Client SuccessAccount ManagementMarketing OperationsSalesPerformance MarketingMarketing KPIsData AnalysisExcelGoogle SheetsRoot-Cause Problem Solving

Soft Skills

Proactive CommunicationConsultative MindsetAnalyticalDetail-OrientedPersonableClient-FocusedHighly OrganizedMultitaskingCuriousGrowth-Minded