Customer Success Manager

• Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
• Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
• Understand the customer journey and be able to guide them on future adoption
• Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
• Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
• Remain knowledgeable and up-to-date on GitLab releases
• Provide immediate onboarding activities
• Work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals
• Program manage account escalations Provide insights with respect to the availability and applicability of new features in GitLab as relevant
• Support GitLab Services in identifying and recommending training opportunities

Customer Success Architect

Implementation Specialist

• Client Advisory & Project Leadership: You guide clients through all phases of SAP Payroll implementation, capture complex business requirements, and provide strategic advice on best practices.
• Configuration & Customizing: You create sustainable, error-free system configurations within the SAP HCM environment while adhering to the highest quality standards.
• Quality Assurance & Testing: You design and execute comprehensive system tests using self-generated test data to ensure error-free functionality.
• Documentation: You produce precise functional and technical documentation for all implemented work packages.
• Interface Management: In close coordination with the Cluster Lead, you manage your daily priorities, meet deadlines, and communicate status reports and issue analyses transparently to all stakeholders.

German-speaking SAP Payroll Implementation Consultant

• Lead clients through all distinct phases of the SAP Payroll implementation lifecycle.
• Conduct requirement-gathering workshops and translate business needs into technical specifications.
• Build clean, sustainable, and error-free SAP HCM configurations adhering to industry best practices.
• Design and execute rigorous system and regression tests utilizing customized test data to ensure alignment with client specifications.
• Create comprehensive functional and technical documentation for all delivered work packages to ensure seamless system handovers.
• Manage personal deadlines, prioritize deliverables under the guidance of a Cluster Lead, and transparently communicate project statuses, root-cause analyses, and resolutions.

SAP Payroll Implementation Consultant, German Speaking

• Support onboarding and implementation of new customers
• Conduct implementation calls and product training
• Work closely with our implementation team
• Build expertise in management accounting (Controlling), accounting and DATEV
• Gather customer feedback and contribute to the ongoing development of our product

Junior Customer Success, Implementation Manager

• Integrated into the Application Services department and under the supervision of an Cluster Lead, the overall responsibility of an SAP Payroll Implementation Consultant is to support our outsourced clients as follows:
• Customer facing - take requirements from customer
• Lead the Payroll project implementation throught the different phases of the project
• Provide application support and implementation consultancy through advice, guidance, and appropriate technical activities.
• Generate easy-to-maintain error free implementations and customizing respecting Strada best practices.
• Operate required system tests using either provided or self-generated test data, to ensure the applications/developments meet the agreed specifications.
• Provide documentation (both technical and functional) on work packages implemented
• Manage personal daily priorities and support to project priorities - ensure deadlines are met
• Regularly report on status and progress to the Team/Project Manager.
• Maintain internal and external contact and communication channels at an appropriate level.
• Communicate status, resolution, and root cause of assigned issues.
• Understand the general flows in HR and the SAP HR architecture.
• Respect project timelines and ensure the proper delivery of assigned work package implementations

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Customer Success Architect

German-speaking SAP Payroll Implementation Consultant

SAP Payroll Implementation Consultant, German Speaking

Junior Customer Success, Implementation Manager

SAP HCM Payroll Implementation Consultant