Customer Success Manager

instagrid

Customer Success Manager responsible for driving product adoption and maintaining customer relationships for Instagrid's mobile energy solutions. Regular travel required across Northern Austria.

Posted 7/23/2026full-timeRemote • 🇦🇹 AustriaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a strong focus on customer relationship building, upselling, and cross-selling within technical and industrial sectors. Proficient in managing customer health metrics and providing actionable insights to enhance product adoption and satisfaction.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementCRM ExperienceBusiness-Fluent in German and EnglishProactive Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementUpsellingCross-SellingCustomer Health MonitoringBusiness Reviews

Soft Skills

Strong Communication SkillsStakeholder ManagementPrioritizationSelf-RelianceSolutions-First Mindset

Tools & Technologies

SalesforceHubSpot

Certifications & Qualifications

Full Clean Driving Licence

Industry Keywords

Technical SectorIndustrial SectorCapital EquipmentAustrian TradesCustomer Feedback

About the role

Key responsibilities & impact

Own the post-sale customer relationship from onboarding through to renewal and growth — acting as the primary point of contact for your portfolio of accounts
Spend the majority of your working week on the road, visiting customers at their sites to support adoption, resolve issues, and strengthen partnerships
Guide customers through product set-up and help them get the most from their Instagrid systems, reducing reliance on combustion generators
Monitor customer health metrics and act early to address risks, prevent churn, and keep satisfaction high
Identify and progress upselling and cross-selling opportunities in close collaboration with the sales team
Conduct regular business reviews with key accounts, demonstrating value and aligning on shared goals
Gather customer feedback and relay actionable insights to the Product and Engineering teams
Coordinate with internal teams to resolve customer issues quickly and effectively
Keep CRM records accurate and up to date at all times

Requirements

What you’ll need

2–5 years of experience in Customer Success, Account Management, or a similar customer-facing role — ideally within technical, industrial, or capital equipment sectors; experience working with Austrian trades or industrial customers is a strong advantage
A full, clean driving licence this role involves regular travel to customer sites four to five days per week across Austria
Comfortable and confident driving a company-provided electric vehicle as your primary mode of work travel
Based in Northern Austria, or willing to relocate — proximity to the regional customer base is important
Business-fluent in German (written and spoken) and English
Strong communication skills - you can adapt your style from a site manager on a building project to a procurement director in a head office
Proven ability to manage multiple stakeholders and prioritise effectively in a fast-moving environment
A proactive, solutions-first mindset - you spot problems before customers do and come prepared with answers
Hands-on experience with CRM platforms (e.g. Salesforce, HubSpot)
High degree of self-reliance and accountability - you manage your own diary and deliver without close supervision

Benefits

Comp & perks

Competitive base salary with a performance-related variable component and overachievement bonus
Company electric vehicle provided for business and private use, including weekends
Flexible working and remote working options when not on the road
30 days' annual leave plus 5 additional days for special occasions
MacBook or Windows laptop, plus an Apple smartphone provided
The opportunity to join a category-leading clean-tech company at an exciting stage of growth