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CANAL+ Polska

Retention Manager

CANAL+ Polska

Retention Manager aiming to maximize customer lifetime value and minimize churn for CANAL+ Group. Developing data-driven retention strategies in a dynamic international environment.

Posted 7/18/2026full-timeVienna • 🇦🇹 AustriaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and executing retention strategies, optimizing customer touchpoints, and analyzing churn drivers. Proficient in managing retention KPIs and leading cross-functional projects in a bilingual environment.

Highest-signal resume keywords
Retention Strategy DevelopmentCustomer Lifecycle ManagementData AnalysisProject ManagementBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Retention StrategyChurn AnalysisPerformance ReportingPrice Change CampaignsCustomer Insights
Soft Skills
Analytical SkillsProactive MindsetStructured ApproachResults-OrientedCross-Functional Teamwork
Tools & Technologies
CRM SystemsAI TechnologiesAutomation Tools
Industry Keywords
Customer RetentionDunning ProcessesCustomer TouchpointsRetention KPIs

About the role

Key responsibilities & impact
  • Develop and execute retention strategies to proactively reduce churn
  • Optimize retention across key customer touchpoints including onboarding and cancellation
  • Define retention offers and execute price change campaigns
  • Analyze churn drivers and improve dunning processes
  • Own retention KPIs and performance reporting
  • Lead retention-related projects and collaborate with international teams.

Requirements

What you’ll need
  • Professional experience in Retention, CRM, Customer Lifecycle Management or a comparable role
  • Strong analytical skills with a data-driven mindset
  • Affinity for customer insights and reporting
  • Curiosity about new technologies and willingness to leverage AI and automation
  • Excellent communication and project management skills
  • Comfortable in a German- and English-speaking environment
  • Proactive, structured, results-oriented, and enjoys cross-functional teamwork.

Benefits

Comp & perks
  • Fitness allowance
  • Meal subsidy
  • Regular training and professional development opportunities
  • Home office option
  • Modern office with excellent transport connections.