Content Manager

• Execute the strategic roadmap for content portfolio delivery and enhancement.
• Develop a high-performing editorial team.
• Drive answer quality for L+AI experiences by ensuring analytical content performs effectively.
• Lead implementation of AI-enabled content creation workflows.
• Ensure content readiness for AI-powered products.
• Spearhead performance metrics and dashboards to monitor operating health.
• Partner closely with Commercial, Product, Technology, and other teams to identify new content opportunities.

Senior Editorial Manager, US Analytical Content

• Lead daily web content management activities within Drupal CMS environments.
• Perform webmaster functions, including content publishing, page updates, metadata management, taxonomy alignment, and content quality reviews.
• Coordinate and manage enterprise content update calendars, release schedules, and publishing timelines.
• Ensure website content remains accurate, accessible, compliant, and aligned with agency standards and priorities.
• Support high-visibility updates, emergency communications, campaigns, and digital initiatives across SAMHSA web properties.
• Monitor content workflows and ensure timely completion of customer requests and operational tasks.
• Manage and coordinate task assignments for a team of approximately five Content Managers.
• Track workload, priorities, deadlines, and deliverables across multiple concurrent initiatives.
• Lead internal content team meetings, status reviews, and operational coordination sessions.
• Provide mentorship, quality oversight, and guidance to content staff.
• Collaborate with developers, designers, QA testers, and program leadership to support integrated web operations.
• Lead meetings and coordination sessions with government customers and stakeholders.
• Serve as a primary point of contact for content operations and publishing activities.
• Translate customer requests into actionable content tasks and priorities.
• Provide status updates, publishing schedules, and operational reporting to leadership and stakeholders.
• Coordinate cross-functional communication between content, development, UX/UI, analytics, and infrastructure teams.
• Ensure compliance with Section 508 accessibility standards, federal web policies, and content governance processes.
• Review content for formatting consistency, usability, readability, and adherence to agency branding standards.

Content Team Lead – Web Content Manager

• Write simple, well-structured, easy-to-understand, human-centric content.
• Oversee and support the refactoring and migration of content to a new structured model.
• Create content that is optimized for LLM consumption.
• Identify opportunities to improve content and content authoring experiences.
• Manage multiple deliverables concurrently including content strategies and project plans.
• Support the implementation of new content management technologies.
• Collaborate with colleagues across Capital One to develop content solutions.
• Provide transparency into work to ensure understanding of impact and value.

Principal Associate – Content Strategist, Structured Content Management

• Support creation and implementation of a comprehensive content strategy aligned with organizational goals.
• Craft persuasive narratives that drive growth across business targets (e.g., donors, volunteers, texters).
• Oversee and develop email marketing donor strategy that drives fundraising by designing, executing and optimizing email campaigns targeted at acquiring, engaging and retaining donors.
• Write engaging content for marketing campaigns, blogs, articles, videos, social media posts, newsletters, and multimedia assets.
• Collaborate with the marketing team and other departments such as philanthropy, public policy and research to align content on campaign strategy and organizational objectives.
• Integrate optimized content for search engines and user engagement.
• Monitor content performance, gathering analysis and adjusting strategies based on data insights.
• Ensure all content aligns with the organization’s voice, tone, brand and values.

Marketing Email and Content Manager

• Understand and articulate the creative vision for a project, aligning it with client objectives
• Develop an understanding of the target audience(s), their needs, and how they interact with the brand across touchpoints
• Meet with clients to discuss their goals for an upcoming marketing campaign, then Developing marketing campaigns that are aligned with client expectations.
• Developing marketing strategies that dictate the core methods of achieving the client’s goals
• Create documentation and write creative briefs that inspire and challenge teams to do their best work
• Partner with cross-functional teams including UX, design, copywriting, and development to bring concepts to life
• Coordinating goals with department heads responsible for enacting a marketing strategy
• Present concepts and rationale to internal and external stakeholders, adjusting as needed based on feedback
• Manage projects from start to finish, ensuring quality standards are met and deadlines are met
• Conduct post-mortem analysis to identify areas of improvement for future projects
• Encourage out-of-the-box thinking and challenge team members to think outside their comfort zones
• Examining market and industry reports and identifying important trends
• Creating strategic plans that outline how to achieve goals within a specific time frame
• Monitoring the progress of marketing media throughout development
• Tracking results of marketing strategies
• Adjusting or ending marketing strategies if results are not meeting expectations
• Strategizing ways to increase sales and brand awareness through marketing efforts such as social media campaigns or targeted advertisements
• Stay up-to-date on industry trends and emerging technologies
• Proactively share knowledge and best practices with team members
• Continuously strive to improve processes and procedures

Temp Content Strategist

• Create content-focused strategic and tactical recommendations, such as content modeling and taxonomy development
• Plan and implement scalable enterprise-wide content initiatives
• Align diverse client stakeholders on a common goal
• Develop content creation processes and editorial workflow
• Build and adapt deliverables to meet client needs solving client problems with well-reasoned plans, strong communication, creative approaches, and optimism
• Research and develop information architecture and content
• Train and mentor mid-level teammates and external partners consultants

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Senior Editorial Manager, US Analytical Content

Content Team Lead – Web Content Manager

Principal Associate – Content Strategist, Structured Content Management

Marketing Email and Content Manager

Temp Content Strategist

Content Strategist