Principal Associate – Content Strategist, Structured Content Management

Capital One

Content Strategist leading content transformation and ensuring high-quality human-centric content at Capital One. Collaborating across teams to support content migration and technology implementation.

Posted 5/27/2026full-timeRichmond • Florida, Nevada, New York, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $98,900 - $112,900 per yearWebsite

About the role

Key responsibilities & impact

Write simple, well-structured, easy-to-understand, human-centric content.
Oversee and support the refactoring and migration of content to a new structured model.
Create content that is optimized for LLM consumption.
Identify opportunities to improve content and content authoring experiences.
Manage multiple deliverables concurrently including content strategies and project plans.
Support the implementation of new content management technologies.
Collaborate with colleagues across Capital One to develop content solutions.
Provide transparency into work to ensure understanding of impact and value.

Requirements

What you’ll need

High School Diploma, GED, or equivalent certification
At least 3 years of writing experience in content strategy, technical writing, or communications
At least 3 years of experience leading cross-functional content projects
4+ years of structured content management experience (preferred)
2+ years of experience working with AI tools and AI-assisted content creation (preferred)

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options
Performance-based incentives
Comprehensive benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

content strategytechnical writingstructured content managementAI toolsAI-assisted content creation

Soft Skills

collaborationproject managementcommunicationtransparencyleadership

Certifications

High School DiplomaGED