Consultant

• Act as an extension of the client’s human resources department to administer all aspects of the leave of absence and accommodation process for their employees.
• Complete all administrative tasks related to leave of absence and accommodation management utilizing a date-driven leave of absence system.
• Execute new leave requests, complete reminder phone calls, emails, and return to work communication.
• Determine eligibility for federal leave of absence and accommodation regulations (FMLA, ADA, etc.), state leave regulations, and other client-specific leave policies.
• Maintain accurate records in the system for each leave of absence and accommodation case.
• Communicate with employees about their eligibility for leave and wage replacement options.
• Generate and send all required leave notices and paperwork within the designated timeframe.
• Work closely with the employee to assist with timely return of required paperwork.
• Review medical certifications and other documentation to determine if employee qualifies for leave.
• Generate and send designation notices to employees within the appropriate time frame.
• Provide frequent updates to clients regarding an employee’s leave request, status, and return to work dates.
• Act in an advisory role for reasonable accommodations under ADA and process approvals per the client’s direction.
• Help clients navigate complicated leave of absence cases and regulations.
• Generate weekly and ad-hoc reports for clients and employees.

• Coordinate and deliver analytical support to various assignments
• Focus on enhancing operational effectiveness, employee experience, and workforce enablement
• Collaborate with business leaders, CAO stakeholders, and cross-functional teams
• Research, analyze, implement, and monitor products, services, and internal programs
• Translate data and research findings into actionable insights
• Support effective execution and decision-making
• Offer expertise and leadership throughout development, implementation, and post-implementation review of major initiatives
• Interface with internal and external resources to ensure projects are completed successfully and on schedule

Workforce Optimization Consultant

• Remote troubleshooting for clients: Diagnose and resolve client issues across AV, networking, control, lighting, and surveillance platforms using remote management tools
• Remote support for Daisy techs: Provide expert support for our internal Daisy Technicians when they are in the field
• Case creation and management: Open a case in Dynamics for every material interaction and either resolve and close, or assign to a branch with full context
• Client engagement: Build trust on every call
• Work order and booking: When a truck roll is required, create the work order, schedule the booking against branch capacity, and confirm details with the client
• Payment collection: Collect payment from clients over the phone using Daisy payment links
• DaisyCare / membership enrollment: Sign clients up for ongoing support programs
• Lead handling: Pre-qualify leads against the documented lead-management process and assign them to the appropriate branch sales contact
• Documentation: Capture clear, accurate notes for every case so the next person picking it up loses no context
• Continuous improvement: Surface gaps in processes, systems and training; help refine call-center processes as the function scales

Tech Support Consultant

• Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries.
• Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently.
• Maintain sufficient account knowledge to assist clients without delay.
• Check queues daily to ensure accuracy and that all issued tickets are complete.
• Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
• Provide travel expertise to clients.
• Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules.
• Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule.
• Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed.
• Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
• Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues.
• Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
• Become knowledgeable in ADTRAV's industry and customer base.
• Participate in ongoing training to continuously build knowledge and skills in the industry.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Travel Consultant – After Hours/Evenings/Weekends

• Leading technical analyses related to water balance modeling.
• Hydrologic and hydraulic analyses and engineering studies.
• Interacting with, coordinating with, and potentially leading or managing multidisciplinary project teams.
• Mentoring junior staff through project work.
• Advising clients on mine water management strategies and alternatives analyses.
• Performing business development, such as giving conference presentations or writing proposals.

Senior Water Resources Consultant – Mining Focus

• Provides operational support and training to senior living settings within the field locations.
• Instructs, trains, and provides resources to customers to meet goals and outcomes.
• Provides ongoing training to all new and existing staff members with responsibilities in senior living settings.
• Develops training materials.
• Assists with development and support of policies and procedures and related training materials for senior living settings.
• Provides ongoing operational support to senior living settings as it relates to day-to-day questions regarding housing management, regulatory compliance, etc.
• Assists with training, coordination and general project management to new senior living project start-ups.
• Takes initiative in forming collaborative relationship within and outside of the organization in order to promote housing programs consistent with industry standards.

Senior Living Consultant

• Advise and support Franchise Owners through a consultative approach to help them achieve and exceed strategic goals
• Serve as a trusted partner to school leadership, ensuring the delivery of premier early education, trusted care, and service excellence across the Primrose network
• Build and nurture consultative relationships with Franchise Owners and school leaders, fostering trust, collaboration, and shared accountability for performance and results
• Provide holistic support across enrollment and marketing, business management, education, and operations, leveraging data, best practices, and network insights to drive continuous improvement
• Analyze school performance metrics and quality indicators, and partner with school leadership to develop and implement actionable plans for growth, improvement, and sustained performance
• Facilitate strategic planning and goal-setting conversations with Franchise Owners, ensuring alignment with Primrose’s mission, premium brand standards, and business objectives
• Coach and mentor Franchise Owners and school leaders on effective practices related to enrollment growth, financial management, curriculum implementation, and staff development
• Conduct quality assurance and Service Excellence Assurance activities, documenting strengths and opportunities through action plans and following up to ensure consistent execution of Primrose brand standards
• Serve as the first point of contact for operational challenges, brand non-compliance, reportable incidents, and school issues, guiding schools through resolution with empathy, professionalism, and care
• Collaborate with regional team members, cross-functional partners, vendors, and regulatory agencies to deliver integrated support, ensure compliance, and share insights that strengthen the broader network
• Ability to travel up to 80% of the time.

Franchise Business Consultant

• Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries.
• Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently.
• Maintain sufficient account knowledge to assist clients without delay.
• Check queues daily to ensure accuracy and that all issued tickets are complete.
• Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
• Provide travel expertise to clients.
• Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules.
• Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule.
• Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed.
• Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
• Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues.
• Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
• Become knowledgeable in ADTRAV's industry and customer base. Participate in ongoing training to continuously build knowledge and skills in the industry.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Travel Consultant – After Hours/Evening/Weekends

• Applies change management processes and tools to create strategies to drive project success and change adoption required by a project or initiative
• Leads agile change management teams created for a project or initiative and oversees the creation and execution of deliverables for the communications plan, sponsor roadmap, coaching plan, training plan and resistance management plan
• Works across multiple diverse project teams, including guiding internal stakeholders on employee experience and change management best practices and approaches
• Develops trusted partnership and acts as a coach for leaders in helping them fulfill the role of sponsor for the change required by a project or initiative
• Prepares for change by conducting impact analyses, performing stakeholder analyses, assessing organizational change readiness, assessing the magnitude of change and identifying key stakeholders
• Evaluates stakeholder readiness, desired project results, potential resistance and performance gaps to facilitate change from current state to desired state
• Oversees the design, development, delivery and management of effective change communication and marketing strategies and tactics at various levels of the organization
• Oversees the design, development and delivery of innovative learning strategies ensuring that training programs and resources provide tangible value to end-users and faster adoption and, ultimately, sustainment
• Exhibits ability to work independently and collaboratively in a team environment with proven ability to build strong relationships
• Demonstrates exceptional presentation, facilitation, written and verbal communication skills with demonstrated ability to develop compelling messaging for diverse audiences and drive groups to consensus and outcomes
• Displays growth, learning mindset, ready to promote new ideas and situations regularly
• Defines and measures success metrics and monitors change progress
• Performs qualitative and quantitative assessments of change success and change adoption and develops strategies to address challenges, risks or gaps
• Identifies evolving project deliverables, including changes in project scope and potential conflicts, develops and implements plans to remove barriers and resolve issues
• Consults and coaches project teams to incorporate agile, innovative and adaptable change management methods to increase success of projects and initiatives
• Provides change management expertise to leaders and teams throughout the enterprise through presenting, teaching and training.
• Possesses knowledge of change management principles, practices, methodologies and tools.

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