Consultant

• Provide service to customers and prospective clients;
• Identify opportunities;
• Facilitate the sales of health plans and other services;
• Act strategically in relationship management;
• Ensure excellence in customer service;
• Result-oriented;
• Identify and prospect new clients;
• Map consumer trends and needs;
• Present health plans and services in a consultative manner;
• Conduct negotiations with a focus on closing contracts;
• Monitor commercial opportunities;
• Perform post-sales activities, ensuring customer satisfaction and retention;
• Provide courteous, agile, and efficient service;
• Build and maintain customer relationships.

Business Consultant

• At Stefanini, we believe in the power of collaboration. We co-create innovative solutions with our clients by combining cutting-edge technology, artificial intelligence, and human creativity.
• We are at the forefront of solving business challenges, delivering real impact at a global scale.
• By joining Stefanini, you become part of a global transformation journey. We are committed to creating positive impact not only for our clients’ businesses but also in the lives of our employees.
• If you are looking for a professional growth opportunity in a company that values innovation, respect, autonomy, and partnership, you will find it here.
• Join us and be part of the change!
• (Work model)
• (LinkedIn recruiter code)

Consultant, Digital Solutions

• Conduct technical investigations related to quality;
• Evaluate component and system failures, identifying root causes and opportunities for improvement;
• Perform technical analyses in the field and in controlled environments;
• Interview customers and collect information to fully understand occurrences;
• Prepare technical reports and executive presentations;
• Develop and monitor quality and performance indicators;
• Work with databases and analytical tools to support investigations;
• Participate in alignment meetings and provide reports to internal teams and leadership;
• Manage multiple projects and activities simultaneously, ensuring organization and quality of deliverables;
• Support initiatives focused on continuous improvement of products and processes.

Technical Services Consultant – Mid-Level

• Advise and consult with clients on products and services to meet traveler needs and their company travel policies;
• Prepare quotes, make reservations, and issue tickets for domestic and international travel (air, hotel, car rental, coach/bus, and travel insurance) on supplier portals, OBTs (Online Booking Tools), and in the GDS;
• Manage rebookings and cancellations for domestic and international travel (air, hotel, car rental, coach/bus, and travel insurance) on supplier portals, OBTs (Online Booking Tools), and in the GDS;
• Enter sales in OBTs (Online Booking Tools);
• Request passenger and hotel registrations and updates from the Systems Support team, helping to keep information current and complete;
• Book or purchase ancillary services related to air tickets (seat selection/purchase, baggage purchase, pet booking, etc.);
• Create reimbursement requests for the internal team responsible for processing refunds;
• Assist in the development of the Junior Travel Consultant in carrying out their activities.

Mid-level Travel Consultant – Business Travel

• The professional will be responsible for accurately interpreting technical data based on the materials provided
• Ensure technical quality and alignment with the context of each project

Project Consultant

• Structure and implement EPCI programs/projects.
• Organize requests from the areas under your responsibility.
• Monitor deliveries and allocation in accordance with agreed deadlines and costs.
• Track and monitor program performance indicators.
• Prepare management and executive reports.
• Oversee contracts.
• Manage program budget control.

Senior Consultant

• Conduct surveys and diagnostics to understand the client's processes, challenges and needs.
• Support the mapping of technical and business requirements to build appropriate solutions.
• Work directly on the implementation of Matera solutions, such as clearing, reconciliation and settlement systems (Matera CCS), payment methods and digital banking.
• Participate in the configuration and implementation of Matera JUD solutions (judicial/legal demands).
• Collaborate with the development team to adapt and customize products according to the requirements of each project.
• Execute and monitor integration and acceptance testing (UAT), ensuring the quality and operation of solutions before production.
• Monitor the performance of implemented solutions and report opportunities for improvement and system optimization.
• Stay up to date with new regulations and market practices to suggest innovations in solutions.
• Work collaboratively with internal and external stakeholders to ensure expectation alignment and smooth project delivery.

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