Consultant, Digital Solutions

Stefanini Group

Consultant creating innovative digital solutions in collaboration with clients at Stefanini. Seeking professionals for a global impact in technology and AI.

Posted 7/21/2026full-timeRemote • BrasilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates mastery of the Genesys Cloud CX platform, with advanced skills in configuration, administration, and troubleshooting. Proficient in developing complex voice flows and digital channels, integrating with various CRM and ITSM platforms, and utilizing speech analytics for enhanced customer interactions.

Highest-signal resume keywords

Genesys Cloud CX MasteryAdvanced Configuration and AdministrationComplex Voice Flow DevelopmentAPI Integration ExperienceBilingual in English and Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Genesys Cloud AdminPlatform TroubleshootingVoice Flow DevelopmentWorkforce Management ActivationSpeech AnalyticsGenesys APIsREST APIsJSON StructureOutbound Dialer ConfigurationFunctions / Data Actions

Tools & Technologies

SalesforceServiceNowZendeskAzure

Industry Keywords

Digital ChannelsCustomer ExperienceIntegrationCollaborationBusiness Transformation

Tech Stack

Tools & technologies

AzureCloudITSMServiceNow

About the role

Key responsibilities & impact

At Stefanini, we believe in the power of collaboration. We co-create innovative solutions with our clients by combining cutting-edge technology, artificial intelligence, and human creativity.
We are at the forefront of solving business challenges, delivering real impact at a global scale.
By joining Stefanini, you become part of a global transformation journey. We are committed to creating positive impact not only for our clients’ businesses but also in the lives of our employees.
If you are looking for a professional growth opportunity in a company that values innovation, respect, autonomy, and partnership, you will find it here.
Join us and be part of the change!
(Work model)
(LinkedIn recruiter code)

Requirements

What you’ll need

Mastery of the Genesys Cloud CX platform
Configuration and Administration: Advanced experience with Genesys Cloud Admin (user management, queues, skills, phone, wrap-up codes, and routing).
Troubleshooting: Strong knowledge of platform troubleshooting, analyzing interactions and using flow history for debugging.
Development: Full expertise in creating and maintaining complex voice flows and digital channels (Chat, Email, WhatsApp).
Workforce Management (WFM): Activation and configuration of WFM.
Speech Analytics: Use of Speech Analytics to personalize interactions.
Integrations and Development (APIs/Webhooks):
Genesys APIs: Solid experience consuming the platform’s APIs according to project requirements.
CRM/ITSM/AD Integrations: Familiarity integrating Genesys with market platforms (Salesforce, ServiceNow, Zendesk, Azure, etc.).
REST APIs: Creation of REST APIs, strong knowledge of JSON structure, and expertise in handling API response data.
Preferred:
Functions / Data Actions: Experience creating functions to adapt APIs as required.
Outbound Dialer: Configuration of dialing campaigns, list management, retry rules, and compliance.
Languages: English and Spanish.
Completed higher education (Bachelor’s degree).

Benefits

Comp & perks

🍛 Meal allowance or meal voucher
👨🏼‍🎓 Discounts on courses, universities, and language schools
📚 Stefanini Academy — an online platform with free, up-to-date courses and certificates
🗣 Mentoring
💉 Health checkup and exam discount club
🏥 Medical insurance
🦷 Dental insurance
💰 Discounts and benefits club at top establishments
🛫 Travel club
🐶 Pet care benefits