Client Services Representative

• Take full accountability for the value proposition, offer creation and program delivery of our Portfolio Management Services, ensuring exceptional client satisfaction and measurable impact outcomes.
• Drive program execution on time and budget, managing complex global procurement processes and multi-stakeholder relationships with precision and transparency.
• Lead our Enterprise key account management team with accountability for client NPS.
• Identify and pursue upsell opportunities, expanding the scope of client engagements through additional services and portfolio diversification.
• Develop existing partnerships to complement the goodcarbon offer and identify new partnership opportunities.
• Execute program in alignment with partners.
• Manage the PMO.
• Maintain deep market intelligence on voluntary carbon markets, Nature-based Solutions, and evolving standards to inform portfolio strategy and strengthen goodcarbon’s leadership position.
• Partner with internal teams (Sales, Category Management and Sourcing) to align offerings, ensure data integrity, and deliver best-in-class solutions across the carbon value chain.

Head of Client Advisory Services

• You will lead and mentor a team of Regular and Junior Consultants — you will develop and motivate them
• You are responsible for developing the strategy and conceptualizing the communication measures for a major key account
• You will develop media strategies together with your consulting colleagues and the specialist teams and ensure smooth integration of all disciplines
• For your client, you are the primary contact for all matters related to media strategy: you deliver a 360-degree media recommendation and ensure the implementation of the agreed scope of services
• You work independently and closely with the client and the connected agencies
• You continuously monitor our clients’ needs and identify which products from our portfolio could be helpful to the client, and you pitch these to the client
• You actively contribute to new business pitches

Group Head Client Service

• Operational tasks in IT operations
• Point of contact for internal departments
• Support for IT-related inquiries and coordination with external service providers
• Issuing, configuring and supporting mobile devices
• Management of mobile phone contracts
• Tasks in 2nd- and 3rd-level support

IT Systems Technician, Client Services

• Expand and further develop our key accounts in the banking and financial services sector (e.g., banks, insurers, financial service providers)
• Generate new demand through targeted account farming and strategic client development
• Identify project and personnel needs in areas such as: Regulatory & Compliance (e.g., DORA, MaRisk, AML/KYC)
• Risk, Finance & Controlling
• IT transformation & digitalization
• Manage the entire placement process, including coordination with business units and decision-makers
• Place our full service portfolio
• Work closely with the internal recruiting team to ensure optimal placements
• Expand cross-selling potential within the strategic accounts network
• Build and maintain sustainable relationships

Senior Client Service Manager – Banking & Financial Services

• Lead, mentor and develop a team of client service associates, setting clear performance expectations and conducting regular reviews.
• Manage team workload, coverage and cross-functional collaboration to ensure responsive, consistent service across all clients and time zones.
• Foster a culture of accountability, continuous improvement and client-first thinking.
• Define & refine service standards, processes, and playbooks, ensuring team adherence.
• Oversee daily operations, ensuring cases are being correctly handled and SLAs are met.

Client Services Representative jobs in Germany

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Head of Client Advisory Services

Group Head Client Service

IT Systems Technician, Client Services

Senior Client Service Manager – Banking & Financial Services

Client Services Manager