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About the role
Key responsibilities & impact- Lead, mentor and develop a team of client service associates, setting clear performance expectations and conducting regular reviews.
- Manage team workload, coverage and cross-functional collaboration to ensure responsive, consistent service across all clients and time zones.
- Foster a culture of accountability, continuous improvement and client-first thinking.
- Define & refine service standards, processes, and playbooks, ensuring team adherence.
- Oversee daily operations, ensuring cases are being correctly handled and SLAs are met.
Requirements
What you’ll need- 3+ years of experience in prime brokerage or similar capital markets exposure.
- Demonstrated ability to lead, coach & develop people, manage performance, and run a service team day to day.
- Excellent communication and relationship management skills.
- Strong problem-solving skills & ability to coordinate multiple stakeholders towards a fast resolution.
- High attention to detail and a strong control & risk mindset.
Benefits
Comp & perks- A competitive salary that reflects what you bring
- Fully remote - enjoy the freedom to work from anywhere
- Corporate Macbook
- Top-tier tech stack: Claude Code, in-house app building platform, Gemini Enterprise
- Innovative & inspiring culture, autonomous and informal work environment
- Extended benefits: choose from: Health insurance/extra annual leave/wellbeing program
- Ongoing education & training programs
- Opportunity to network and connect at Corporate Events
- Team off-sites and paid business trips when needed
- Global career opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent CommunicationRelationship ManagementAttention to Detail
