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EXANTE

Client Services Manager

EXANTE

Client Services Manager at EXANTE leading a team for exceptional client experiences in finance. Overseeing operations while fostering a client-first culture globally.

Posted 7/3/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading and developing client service teams within capital markets, focusing on performance management, service standards, and operational excellence. Strong emphasis on communication, relationship management, and problem-solving to ensure client satisfaction and adherence to service level agreements.

Highest-signal resume keywords
Team LeadershipClient Service ManagementPerformance ManagementProblem-SolvingCapital Markets Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Excellent CommunicationRelationship ManagementAttention to Detail
Industry Keywords
Prime BrokerageCapital MarketsService StandardsSLA ManagementContinuous Improvement

About the role

Key responsibilities & impact
  • Lead, mentor and develop a team of client service associates, setting clear performance expectations and conducting regular reviews.
  • Manage team workload, coverage and cross-functional collaboration to ensure responsive, consistent service across all clients and time zones.
  • Foster a culture of accountability, continuous improvement and client-first thinking.
  • Define & refine service standards, processes, and playbooks, ensuring team adherence.
  • Oversee daily operations, ensuring cases are being correctly handled and SLAs are met.

Requirements

What you’ll need
  • 3+ years of experience in prime brokerage or similar capital markets exposure.
  • Demonstrated ability to lead, coach & develop people, manage performance, and run a service team day to day.
  • Excellent communication and relationship management skills.
  • Strong problem-solving skills & ability to coordinate multiple stakeholders towards a fast resolution.
  • High attention to detail and a strong control & risk mindset.

Benefits

Comp & perks
  • A competitive salary that reflects what you bring
  • Fully remote - enjoy the freedom to work from anywhere
  • Corporate Macbook
  • Top-tier tech stack: Claude Code, in-house app building platform, Gemini Enterprise
  • Innovative & inspiring culture, autonomous and informal work environment
  • Extended benefits: choose from: Health insurance/extra annual leave/wellbeing program
  • Ongoing education & training programs
  • Opportunity to network and connect at Corporate Events
  • Team off-sites and paid business trips when needed
  • Global career opportunities