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EXANTE

Client Services Manager

EXANTE

Client Services Manager at EXANTE leading a team for exceptional client experiences in finance. Overseeing operations while fostering a client-first culture globally.

Posted 7/3/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Lead, mentor and develop a team of client service associates, setting clear performance expectations and conducting regular reviews.
  • Manage team workload, coverage and cross-functional collaboration to ensure responsive, consistent service across all clients and time zones.
  • Foster a culture of accountability, continuous improvement and client-first thinking.
  • Define & refine service standards, processes, and playbooks, ensuring team adherence.
  • Oversee daily operations, ensuring cases are being correctly handled and SLAs are met.

Requirements

What you’ll need
  • 3+ years of experience in prime brokerage or similar capital markets exposure.
  • Demonstrated ability to lead, coach & develop people, manage performance, and run a service team day to day.
  • Excellent communication and relationship management skills.
  • Strong problem-solving skills & ability to coordinate multiple stakeholders towards a fast resolution.
  • High attention to detail and a strong control & risk mindset.

Benefits

Comp & perks
  • A competitive salary that reflects what you bring
  • Fully remote - enjoy the freedom to work from anywhere
  • Corporate Macbook
  • Top-tier tech stack: Claude Code, in-house app building platform, Gemini Enterprise
  • Innovative & inspiring culture, autonomous and informal work environment
  • Extended benefits: choose from: Health insurance/extra annual leave/wellbeing program
  • Ongoing education & training programs
  • Opportunity to network and connect at Corporate Events
  • Team off-sites and paid business trips when needed
  • Global career opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
Excellent CommunicationRelationship ManagementAttention to Detail