Client Services Representative

• Provide operational, administrative, and analytical support for client care programs
• Maintain service standards and monitor performance metrics
• Coordinate training initiatives
• Assist with reporting and quality assurance activities
• Support customer service initiatives and improvement projects
• Interact with North American veterinary clinics and pet parents by phone and email

Client Care Operations Specialist

• Supervise the daily performance of Project Attorneys to ensure a high level of productivity
• Monitor daily employee performance in relations to accepted call quality standards
• Listen to and grade select phone calls utilizing a standard Quality Assurance Scorecard
• Maintain proficient understanding of company policies and procedures
• Analyze team needs based upon predetermined business plan
• Ensure team is adhering to their schedule
• Act as a liaison between the Project Attorneys, Project Managers, and Client Services management
• Support customers and claimants directly through phone interactions

Client Services Supervisor

• Lead the growth of Apex’s infrastructure services within your designated local market.
• Develop and execute a strategic plan to expand relationships with municipal, utility, and public-sector clients.
• Leverage existing client relationships and your market insight to establish Apex as a trusted regional partner.
• Collaborate with Divisional and Regional Leadership to align local efforts with Apex’s broader infrastructure strategy.
• Serve as a trusted advisor to municipal and utility clients, understanding their infrastructure priorities and funding mechanisms.
• Identify and pursue new project opportunities, lead proposal development, and manage interview and negotiation processes.
• Drive cross-selling of Apex’s complementary environmental, construction, and compliance services.
• Represent Apex at professional associations, technical committees, and industry conferences.
• Oversee delivery of municipal infrastructure projects including water and wastewater treatment, distribution/collection systems, stormwater management, transportation or civil engineering.
• Ensure technical excellence, quality control, and adherence to scope, schedule, and budget.
• Provide technical leadership, mentoring, and QA/QC oversight to project teams.
• Manage project performance, including backlog, utilization, and profitability metrics.
• Recruit, mentor, and develop engineers, project managers, and technical staff to grow Apex’s local presence.
• Foster a collaborative, high-performance culture focused on client satisfaction and technical excellence.

Client Service Leader – Water/Wastewater

• A Client Services Manager (CSM) is responsible for supporting the company's growth strategy for assigned clients.
• Day-to-day account management support around submissions and placements
• For MSP accounts, partner with program managers to ensure delivery against account KPIs and scorecards
• Manage VMS tools and portals, where appropriate
• Provide administrative support to clients and consultants as needed
• Once talent is placed with a client, the CSM is responsible for managing consultants and assisting with any issues that may arise, advocating for assignment extensions and renewals, and providing exceptional customer service throughout the engagement lifecycle.
• Success in this role is measured by client retention, account headcount growth, gross margin growth, and client and consultant satisfaction.
• Qualify incoming jobs, including participating in job intake calls
• Job entry into Bullhorn
• Act as a primary point of contact for clients, where permitted
• Provide consultative support to clients regarding the submission and interview process
• Quality review of all candidate submissions prior to client submission
• Monitor submission activity against open requisitions
• Evaluate, approve, and process candidates for client submission while ensuring consistency and efficiency
• Audit and review email and Candidately candidate submissions
• Manage interview scheduling and coordination between clients and candidates
• Conduct interview debrief coordination
• Manage the offer process, including confirmation of placement details with clients, MSP partners, and candidates
• Manage working consultants throughout their assignments
• Assist with timecard issues as needed
• Confirm assignment end dates
• Manage assignment extensions and renewals
• Complete Quality Calls with Talent (QCTs) and placement change requests
• Provide ongoing consultant support and issue resolution
• Identify opportunities to expand client relationships and generate leads from existing talent, where permitted
• Ensure quality delivery against client expectations and MSP scorecards
• Consistently meet or exceed KPI targets
• Demonstrate Onward's core values internally and externally

Manufacturing Client Services Manager

• To determine account management strategies related to client service plans
• To be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business
• To provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models
• To oversee the work of other local Client Services staff
• Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs
• Conducts pre-renewal visits reviewing client loss experience and general company performance
• Reviews and identifies areas of potential dissatisfaction prior to renewal meetings
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs
• Negotiates changes or improvements to service plan
• Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients
• Resolves all major customer service issues
• Identifies and solicits cross-selling opportunities
• Participates in local insurance community through advanced education and affiliation memberships
• Supervises and directs personnel assigned to programs requiring multiple Account Representatives
• Ensures compliance with all applicable Quality initiatives

Director, Client Services

• The Manager of Fleet Client Services will lead and provide directions for the scheduling team to optimize work volumes and staffing levels, ensuring operational efficiency and excellent customer service.
• Responsible for managing and growing a portfolio of Fleet Maintenance clients in a high-volume market, potentially encompassing multiple small to medium markets within an assigned geographic territory.
• Responsible for making decisions and managing accounts to ensure they achieve measurable results from the product, implementing a robust performance management process aligned with organizational expectations and utilizing tools for goal accomplishment.
• Ensure exceptional customer experience by building and maintaining client relationships.
• Evaluate growth opportunities by client needs and market trends, assess business options to address those needs and make recommendations to leader.
• Responsible for annual sales targets and customer churn metrics.
• Serve as the key point of contact for both internal and external clients, addressing escalations and inquiries.
• Monitor client, market and competitor activity and provide feedback to the team leaders on key changes and business needs.

Manager, Fleet Client Services

• Lead, coach, and develop a team of Customer Support Associates and Specialists
• Establish clear performance expectations around response times, case quality, documentation, and client communication
• Monitor and manage KPIs including TTFR, TTR, CSAT, backlog health, and SLA adherence
• Conduct regular 1:1s, performance reviews, and skill development planning
• Create a culture of ownership, urgency, and continuous improvement
• Analyze large datasets across Salesforce (or CRM), WMS, OMS, and reporting tools to identify trends, performance gaps, and operational risks
• Identify inefficiencies in workflows, documentation, and system configurations
• Act as a liaison between Support and internal operational teams

Client Support Manager

• Review and analyze documents, claim forms, supporting materials, and contract-related information
• Respond to complex inquiries from customers and clients
• Follow standard protocols, procedures, and instructions from Project Managers and Supervisors
• Apply feedback quickly and accurately to meet project expectations
• Work collaboratively with internal teams, project managers, supervisors, and business partners
• Monitor claims and correspondence work to ensure procedures are followed and project goals are met
• Assist supervisors and project managers in resolving issues that arise
• Identify errors, monitor the overall health of the case, and help create solutions
• Support quality assurance, deadlines, deliverables, and client-focused project outcomes

Client Services Project Lawyer

• Lead end-to-end research design and delivery for complex media effectiveness studies, including methodology selection, survey design, and analytical approach
• Translate client business objectives into rigorous, insight-driven research frameworks that inform media strategy and decision-making
• Synthesize complex data into clear, compelling narratives that explain performance drivers and deliver actionable recommendations
• Serve as a trusted advisor to senior client stakeholders, guiding measurement strategy and campaign learning agendas
• Apply deep expertise in cross-platform media measurement (e.g., brand lift, attribution, audience insights across digital, CTV, and linear)
• Oversee quality, rigor, and consistency across all research outputs, establishing best practices and elevating team standards
• Mentor and develop team members, strengthening research, analytical, and storytelling capabilities across levels
• Partner cross-functionally (e.g., product, data science, operations) to deliver integrated, high-quality solutions
• Support account growth by identifying new research opportunities and contributing to proposals and client development

Director, Client Service

• Effectively respond to ad-hoc advisor inquiries.
• Facilitate responses to account transition requests.
• Accurately onboard new accounts and ensure the appropriate settings are applied.
• Provide an excellent advisor experience that encourages them to want to use Canvas more.
• Work with colleagues on complex cases.

Client Service Specialist

🌐
Worldwide
❌ Jobs You've Hidden
⭐️ Saved Jobs
✅ Applied Jobs
✉️ Email Alerts
👤 Account
This job opening is no longer available.
Similar Jobs
Game & UA Analytics – Client Services

🕒 April 22

Xsolla

201 - 500

🎮 Gaming

🛍️ eCommerce

☁️ SaaS

Website
LinkedIn
All Job Openings

Game & UA Analytics launching client-facing analytics service at Xsolla. Driving A/B tests and providing actionable insights for game studios in the video game industry.

🇺🇸 United States – Remote

💵 $80k - $130k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🦅 H1B Visa Sponsor

Client Support Manager

🕒 April 21

EnableComp

501 - 1000

⚕️ Healthcare Insurance

☁️ SaaS

💸 Finance

Website
LinkedIn
All Job Openings

Manager, Client Support responsible for leading daily operations and managing team performance. Overseeing inventory reconciliation, documentation workflows, and driving process improvements in a healthcare environment.

🇺🇸 United States – Remote

💰 Venture Round on 2022-07

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

Commercial Lines Client Service Manager

🕒 April 21

Higginbotham

1001 - 5000

🤝 B2B

👥 HR Tech

Website
LinkedIn
All Job Openings

Commercial Lines Client Service Manager responsible for maintaining insurance coverage and processing policies. Involves communication with clients and technical support, based in Port Arthur, TX.

🇺🇸 United States – Remote

💰 $20.7M Series unknown on 2015-01

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

Client Services Representative II

🕒 April 16

First Student

10,000+ employees

🚗 Transport

📚 Education

🤝 B2B

Website
LinkedIn
All Job Openings

Client Services Representative managing logistics and communications for student transportation. Ensuring efficient operations and positive client relationships.

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

Client Services Manager

🕒 April 15

Rain the Growth Agency

201 - 500

🤝 B2B

📱 Media

🛍️ eCommerce

Website
LinkedIn
All Job Openings

Client Services Manager responsible for driving client growth through effective account management. Collaborating with teams on advertising strategies in a remote role with flexible hours.

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

Search More Client Services Jobs
🌐
Worldwide
Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com
Search
Search Jobs by country
Search jobs by city
Search jobs by job title
Search entry-level jobs
Search junior-level jobs
Search senior-level jobs
Search jobs by tech stack
Search jobs by contract type
Search remote internships
Search remote part-time jobs
Remote jobs Anywhere in the World
Companies Hiring Anywhere in the World
Companies Hiring Sales People Anywhere in the World
Companies Hiring Software Engineers Anywhere in the World
Resources
Advice
Tips for finding remote jobs
Interview questions and answers
Resume examples
Cover letter examples
Post a job
Affiliates
Privacy policy
Terms of service
Job board SEO course
AI Apply Copilot
OpenClaw job finder
Jobs by Country
Remote jobs anywhere in the world (Worldwide remote jobs)
Remote jobs United States
Remote jobs Australia
Remote jobs Brazil
Remote jobs Canada
Remote jobs France
Remote jobs Ireland
Remote jobs Germany
Remote jobs Netherlands
Remote jobs Spain
Remote jobs UK
Popular Jobs
Remote data analyst jobs
Remote customer support jobs
Remote executive assistant jobs
Remote marketing jobs
Remote product designer jobs
Remote product manager jobs
Remote project manager jobs
Remote recruiter jobs
Remote sales jobs
Remote software engineer jobs
Jobs by Type
Remote full-time jobs
Remote part-time jobs
Remote contract jobs
Remote internship jobs
Remote entry-level jobs
Remote jobs with no experience required
Remote junior jobs (1-3 years of experience)
Digital nomad jobs
Remote jobs with no degree required
Freelance remote jobs
Temporary remote jobs
Remote jobs hiring now
Stay at home mom jobs

Client Services Representative jobs in Connecticut

See all jobs on JobTailor