Manufacturing Client Services Manager

Onward Search

Client Services Manager supporting manufacturing & engineering projects with account management and client relationship building. Managing high-volume staffing processes and ensuring client satisfaction throughout.

Posted 6/23/2026full-timeRemote • Connecticut • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

A Client Services Manager (CSM) is responsible for supporting the company's growth strategy for assigned clients.
Day-to-day account management support around submissions and placements
For MSP accounts, partner with program managers to ensure delivery against account KPIs and scorecards
Manage VMS tools and portals, where appropriate
Provide administrative support to clients and consultants as needed
Once talent is placed with a client, the CSM is responsible for managing consultants and assisting with any issues that may arise, advocating for assignment extensions and renewals, and providing exceptional customer service throughout the engagement lifecycle.
Success in this role is measured by client retention, account headcount growth, gross margin growth, and client and consultant satisfaction.
Qualify incoming jobs, including participating in job intake calls
Job entry into Bullhorn
Act as a primary point of contact for clients, where permitted
Provide consultative support to clients regarding the submission and interview process
Quality review of all candidate submissions prior to client submission
Monitor submission activity against open requisitions
Evaluate, approve, and process candidates for client submission while ensuring consistency and efficiency
Audit and review email and Candidately candidate submissions
Manage interview scheduling and coordination between clients and candidates
Conduct interview debrief coordination
Manage the offer process, including confirmation of placement details with clients, MSP partners, and candidates
Manage working consultants throughout their assignments
Assist with timecard issues as needed
Confirm assignment end dates
Manage assignment extensions and renewals
Complete Quality Calls with Talent (QCTs) and placement change requests
Provide ongoing consultant support and issue resolution
Identify opportunities to expand client relationships and generate leads from existing talent, where permitted
Ensure quality delivery against client expectations and MSP scorecards
Consistently meet or exceed KPI targets
Demonstrate Onward's core values internally and externally

Requirements

What you’ll need

2+ years of experience as a Client Services Manager, Account Executive, Account Manager, Delivery Manager, or similar client-facing role within a staffing agency environment
Experience supporting manufacturing, engineering, technology, creative, professional services, or industrial staffing accounts
Experience managing both MSP/VMS and direct-to-client (D2C) accounts
Proven ability to manage a high-volume requisition workload, typically supporting 30–75 active job orders simultaneously
Experience working within VMS platforms and staffing technologies, with the ability to work efficiently across systems such as Bullhorn, Candidately, and major VMS portals
Demonstrated success delivering against client SLAs, KPIs, and performance scorecards
Strong client relationship management and consultative communication skills
Ability to balance competing priorities in a fast-paced, metrics-driven environment
Experience collaborating with recruiters, clients, MSP partners, and internal stakeholders to drive hiring results
Move with high urgency and speed across our communication tools
Experience and understanding of VMS/MSP tools and processes
Bachelor's degree preferred

Benefits

Comp & perks

Comprehensive benefits and PTO package
401k
Bonus opportunity based on performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementjob entrycandidate evaluationinterview schedulingoffer process managementtimecard managementquality reviewclient retentionKPI managementlead generation

Soft Skills

client relationship managementconsultative communicationprioritizationproblem-solvingcustomer servicecollaborationadaptabilityurgencyissue resolutionteamwork