Director, Client Service

Kantar

Director of Media Client Service leading end-to-end research design for media effectiveness in advertising. Mentoring teams and delivering actionable recommendations for media strategy.

Posted 6/5/2026full-timeAtlanta • Connecticut, Illinois, Massachusetts, Missouri • 🇺🇸 United StatesLead💰 $102,200 - $124,900 per yearWebsite

About the role

Key responsibilities & impact

Lead end-to-end research design and delivery for complex media effectiveness studies, including methodology selection, survey design, and analytical approach
Translate client business objectives into rigorous, insight-driven research frameworks that inform media strategy and decision-making
Synthesize complex data into clear, compelling narratives that explain performance drivers and deliver actionable recommendations
Serve as a trusted advisor to senior client stakeholders, guiding measurement strategy and campaign learning agendas
Apply deep expertise in cross-platform media measurement (e.g., brand lift, attribution, audience insights across digital, CTV, and linear)
Oversee quality, rigor, and consistency across all research outputs, establishing best practices and elevating team standards
Mentor and develop team members, strengthening research, analytical, and storytelling capabilities across levels
Partner cross-functionally (e.g., product, data science, operations) to deliver integrated, high-quality solutions
Support account growth by identifying new research opportunities and contributing to proposals and client development

Requirements

What you’ll need

8–12+ years of hands on experience in market research/insights, with demonstrated ownership of research design, analysis, and client-facing delivery (agency/supplier-side preferred)
Strong expertise in quantitative research methods, including survey design, questionnaire development, and analytical interpretation
Direct experience in media and advertising effectiveness measurement, including brand lift, cross-platform, and/or audience insights
Proven ability to translate complex data into clear, insight-driven recommendations for senior stakeholders
Strong client leadership skills, with experience managing relationships, influencing decisions, and navigating complex engagements
Track record of mentoring and developing teams, elevating research rigor and consultative capabilities
Excellent communication and storytelling skills, with the ability to present complex findings in a clear and compelling way, often to senior stakeholders
Highly organized with strong prioritization skills; able to manage multiple workstreams while maintaining quality
Bachelor’s degree in a relevant field (e.g., marketing, business, social sciences, analytics)

Benefits

Comp & perks

Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with match
Tuition Reimbursement, Commuter benefits
Unlimited PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

market researchresearch designsurvey designanalytical interpretationquantitative research methodsmedia effectiveness measurementbrand liftcross-platform measurementaudience insightsdata synthesis

Soft Skills

client leadershipmentoringcommunicationstorytellingorganizational skillsprioritizationrelationship managementinfluencing decisionsnavigating complex engagementsconsultative capabilities

Certifications

Bachelor’s degree